Services Provided by Hilton Hotel and Resorts

HOSPITALITY & GUEST
SERVICES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Guest services is basically the range of services provided by the hotels to their customers
and thus helps them to make their experience enjoyable. This includes wide range of services
like accommodation, food and beverage etc.
Hilton Hotel and resorts is global brand of the hotel as well as resorts being established in
1919 by Conard Hilton and headquartered in Virginia, U.S. It consists of a range of luxury
services and products and thus operates in more than 85 countries.
This report gives a brief about range of services provided by hotel, Quality management,
tactics used by hotel to adapt to consumer demands and impact on guest service management.
MAIN BODY
Services provided by the hotel
Hilton hotel is one of the finest hotels all over the world. It would provide services to
customers which include the food and beverage service, transport services and laundry services
as well.
Food and beverage service
Food and beverage service include providing the customers with better quality of food.
Hotel is providing the service in the form of the restaurants. Restaurants of the hotel include all
facilities which is for the customers. Quality and taste of the food is improving from time to
time. Food and beverage service is improving from time to time which is satisfying the
customers. Service is improving because of the improving food quality and the efficient and
trained employees which are working in the food and beverage department (Lee, and et.al.,
2016).
Transport service
Most of the hotel provide transport facility and Hilton hotel is also providing the transport
facility. Pick up and drop services are provided to the Customer which are visiting the hotel.
Hotel is providing the rental services for transport as well. The transport facilities is improving
because the hotel is providing the efficient space for the parking and the drivers which are
working in the company are efficient drivers (Stefano, and et.al., 2015).
Services for business meetings
Some companies do business meeting in hotel and the hotel must have space for the
meetings where they would not be disturbed by anyone. Hilton hotel is providing the separate

space for business meetings. The business meetings spaces are having all the facilities like the
projectors and the sitting arrangement for the guest which are attending the meetings.
Room services
Room services are must for the customers because some customers want the place to stay
and room service would help these customers. So the Hilton hotel is providing the room service
to the customer. Room of the hotel are having all the facilities like the television and many more.
Room of the hotel have much space and proper house keeping services is keep the room neat and
clean. Services are improving because the employees which are working in the room services are
trained and efficient (Ionel 2016).
Fitness service
People are concentrating on health and fitness so the hotel is providing fitness service to
the customers. Fitness would include the fitness rooms and the gym for the customers which
want to workout at the gym. Fitness rooms have the enough space for the customers and the
fitness rooms have the effective machines which could be used by the customers for the fitness.
The employees which are hired to look after the customers of the fitness room are well-trained.
Banquets and catering service
Banquets are arranged in the hotel for the birthday parties and occasions as well. The
separate space is provided to the customers for the weddings and birthdays parties. The banquets
also include the catering services which are included the food and refreshment service in the
hotel. These services of the hotel are satisfying the customers and other customers are attracted
towards the hotel as well.
Quality improvement
The Hotel Hilton is well-known for making continuous improvement in the quality of its
services a well as products. The hotel constantly engaged in making their services better in order
to fulfill the needs and demands of the customers and thus attract more new customers. The hotel
utilizes a range of strategies as well as tactics through which they are able to improve service and
gain an edge over their competitors (Gibson and Parkman, 2018).
Online survey
The most common strategy which the hotel uses for making their services best in
comparison to other competitors is the use of online survey as well as feedback. This is the mots
powerful tool through which Hilton is able to know the expectations of consumers from their