Paper on Issues in Hospitality Sector
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Added on 2020-01-23
Paper on Issues in Hospitality Sector
Added on 2020-01-23
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Running head: MANAGING HUMAN RESOURCE A28488 1Managing Human Resources A28488Name Institution
MANAGING HUMAN RESOURCES A28488 2 INTRODUCTIONThe hospitality industry involves being around people, i.e. the guests and employees servingthem. Considering the fact there is a lot of competition, the human resources department facesmany problems. It is the responsibility of the Human Resource Manager to mitigate thesechallenges using preventive measures. This paper will discuss various people issues in thehospitality sector in the cases study and the role that should be played by the HRM to findsolutions to these problems. Consideration will be on essential factors such as leadership, teambuilding, motivation, and planning and employee engagement. Having the right person for thejob is crucial (Nickson 2006). Various areas are essential to the Human Resource Managementsuch as recruitment and selection of new employees. Part 1 Identification of main HR issues in the case study using relevant theoryThe employees that are employed in a hotel can transform and the quality of service and theentire working environment. This means that the HRM need to be careful and hire people withgood knowledge about food and drinks among other factors required in the hospitality sectorsuch as being hardworking and dedicated towards the work. The human resource managersshould ensure that good employees are chosen. It isn't unlikely to find employees working incertain hotels just because they cannot find work elsewhere. In the Huntsman Hotel plc, there aremany employees who lack competence are employed because they are family members with theowner (DeNisi & Griffin 2001). This has reduced the quality of service of the workers and themain reasons for cancellation of bookings within short notice which has to damage the reputationof the company and causing frustration among the staff.
MANAGING HUMAN RESOURCES A28488 3Retention is another issue faced by the human resource management. There are some employeeswho only want to work for a short period, and others are terminated due to substandard workethics and poor performance. It is the work of the HRM to motivate employees to perform welland stay longer through the provision of good training and incentive programs. There is a highrate of turnover of staff in Huntsman Hotel and especially that of the senior management team.This has been brought by owners' lack of human resources management skills. The Hotel alsolacks a proper framework for salary increment, and this seems to be de-motivating the employees(DeNisi & Griffin 2001). The issue of employee promotion is essential for success in the hotel industry. Hotels which haveways of advancing employees skills by training them so that they can add skills necessary foradvancement in their career are vital in increasing the retention rate of employees. It is importantfor the management to perform such services since the expense incurred is minimal incomparison with the expense in the constantly hiring and training new employees. HuntsmanHotel plc has a problem retaining its employees. The hotel does not have a promotion strategy inplace. The company has no formalized wage structure and promotions are made on ‘ad-hoc' basisusually when there is the need to reward loyalty or prevent an employee from leaving. Regularpromotions are decided by the human resource management together with help from supervisors.‘ad-hoc' type of promotions means there is no set framework for promotions (Nickson 2006).Workers in Huntsman Hotel have accused the top management of the company of favoritism.The top management consists of Giuseppe's inner circle and family members who hold the seniorpositions. Junior employees feel they are being sidelined by the senior management since theyare usually blamed for problems that might occur.
MANAGING HUMAN RESOURCES A28488 4Human resources management is essential to employee services. If the employees feel they canapproach the human resource team in case of issues, then it is easier for them to work in a goodatmosphere. Human resource departments usually have various activities to make the workplacemore interesting and fun for the employees. There some options a human resource manager canchoose from to make improve the employee morale. Ways for the human resource managementcan sue to ensure smooth running and performance include proper recruitment, training anddevelopment, motivation, leadership and employee engagement in decision making(Minchington 2010). There is a big problem in Huntsman hotel due to the culture of them and usagainst the management. This has led to the division between management and employees andhas led to underperformance and lack of morale. There are motivational issues in Huntsman Hotel plc. The management should under people aredifferent and the need to have an individual relationship with each employee. The humanresource management should understand the content theory and process theory. The contenttheory also known as Maslow theory is suitable for hospitality situations and outline the fiveneeds which include physiological needs, security, affiliation needs, esteem needs and self-actualization needs. According to contingency theory, the manager must consider all the aspectsof the situation in the present. The human resource in Huntsman feels that the top managementdoes not have a motivational approach. Consequently, the staff is dissatisfied due to lack ofcommunication between the higher authorities and them (Minchington 2010). The employees docomplain that their performance is not well rated by Huntsman hotel. The use content andprocess theory and not much help in today world, therefore, Vroom theory are much applied. It isimplemented to ensure the satisfaction of employees, and it encourages the use of motivationalforces to increase the performance standards of the staff. The Huntsman Hotel does not have
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