HR Management for Service Industries : Assignment
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Added on 2020-04-21
HR Management for Service Industries : Assignment
Added on 2020-04-21
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Running head: HR MANAGEMENTHR Management forService Industries0
HR MANAGEMENTTable of ContentsIntroduction................................................................................................................................21.1Role and Purpose of Human Resource Management in Hospitality Industry................31.2HR Plan for Hilton Hotels after Evaluating the Demand and Supply in Hospitality industry.......................................................................................................................................42.1 Current State of Employment Relations in Hospitality Industry.........................................52.2 Impact of Employment Law on Human Resource Management of Hilton Hotels..............6Conclusion..................................................................................................................................8References..................................................................................................................................91
HR MANAGEMENTIntroductionThe human resource department plays a crucial part in the operations of a corporationwhether such business is in service or manufacturing industry, both have their distinctresponsibilities and obligations to handle and manage the workforce. The primary role ofhuman resource department is recruitment and retention of employees; it is their duty to hirethe right person for the right job. They focus on recruiting qualified workforce and efficientlyhandle them to maintain peace in the company by understanding the grievances andrequirements of the workers. The human resource department also manages the salaries,wages, bonus, and performance appraisal for the employees. There are multiple employment laws initiated by the government to safeguard and protect therights of the employees in different industries. Nowadays the human resource managementperforms the activities of motivating the employees and managing the grievances since theseare prime issues for workers in an organisation. This report will concentrate on analysing thehuman resource management in “hospitality industry” and justify an HR plan for “HiltonHotels” after evaluating the demand and supply in the hospitality industry. Further, the reportwill analyse the current position of employment relationships in the hospitality industry andunderstand the impact of employment law on human resource department of Hilton Hotels.2
HR MANAGEMENT1.1Role and Purpose of Human Resource Management in HospitalityIndustryRole of HRM in Service IndustryIn case of the service industry, the human resource department (HRD) has variousresponsibilities and duties regarding managing and handling peoples. The human resourcedepartment arranges recruitment drives to hire a workforce. As per Kusluvan et al. (2010),their first step includes planning of the recruitment procedure and then HRD employ theworkforce from various places, such as colleges, universities, placement agencies, referralsfrom employees and many others, based on the required qualifications. After the recruitmentprocess, the HRD concentrate on providing training to the workforce to increase theirefficiency and make them familiar with their work and organisational environment. In case ofHilton Hotels & Resorts, the company provides various services to its guests such as baggagestorage, barber shop, gift shop, a concierge desk, room service, laundry/valet service, multi-lingual staff, safety box, parking facility and many others. Human resource department isrequired to hire enough and qualified workforce to perform such tasks (Boxall and Purcell,2011). According to Bratton and Gold (2012), the training support and motivates the employees towork with higher productivity. In case of the service industry, the human resourcerecruitment is based on the qualifications and skills of candidates since many of its functionsare based upon technical aspects which require specialized knowledge in workers. Forexample, in Hilton Hotels, it is significantly important to recruit the workers who are pleasantand intelligent at the same time because the guests are their prime responsibility and theworkers should treat guests most suitably and pleasantly. The HRD of Hilton Hotels isresponsible for recruiting and training the employees as per the requirements and improvestheir skills such as behaviour with guests, positive attitude while interacting with them andothers (Storey, 2014). It is an essential skill for employees in hospitality industry the attitudeand behaviour of workers influence the reputation of the hotels.Purpose of HRM in Service IndustryAs per Armstrong (2014), the primary purpose of HRM is the recruit qualified employees inan organisation; it is a significantly important task since employees can build or destroy a3
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