Managing and Developing People in the Hospitality Industry

MANAGING AND
DEVELOPING PEOPLE IN
THE HOSPITALITY
INDUSTRY
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Hospitality industry is a broad category of fields which are offering a variety of services,
such as- lodging, food and drink, event planning, theme parks, travel and tourism and more.
Leading, managing and developing people is a critical practice that helps an organization in
delegating the roles and responsibilities through which they can successfully manage the
activities of the organization. Training and development is the practice of management that
supports the company in developing the skills and competencies of employees through which
they can effectively perform the assigned task and activities that will support them in
accomplishing the assigned job roles and responsibilities. InterContinental Hotels Groups plc
(IHG) is a British international hotel chain that is founded in April, 2003 by Juan Trippe. The
company is operating with a number of brands that are operated under their brand name which
are- Six Sense, Regent Hotels and Resorts, Hotel Indigo, Holiday Inn, Crowne Plaza and more
(About Us, 2022). This report will be discussing about the concepts of staff development and
engagement. The assessment will define performance management process, planning and
delivering learning programmes that can be followed by employees of the selected hotel chain.
The project will outline factors which can influence engagement for staff development and will
outline leadership traits and styles that will be followed within the hotel.
TASK
Performance management process is a collaborative and communication based
approach where employees and management work together to plan, monitor and review the
objectives of employees, long term objectives and supports in development and process of the
company. The performance management process plays a crucial role in human resource
department which helps in enhancing the overall organizational productivity and performance of
the company which also supports in ensuring business success. The process of performance
management is continuous where employees and management can share their feedback through
which they can enhance the performance of employees and overall organization (Performance
Management Process, 2020). This continuous and systematic process of performance
management assist companies in meeting organizational objectives by focusing on different
stages, that are- planning, monitoring, developing, rating and rewarding.
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