Managing Talent in a Hotel

This research project focuses on the role of managers and leaders in managing talent in a hotel and enhancing its positive image. It explores the impact of talent management on organizational performance, the role of leaders and managers in improving employee productivity and well-being, and the importance of managing talent in enhancing the positive image of the business. The research methodology includes qualitative research and data collection from primary and secondary sources. The project aims to provide insights and analysis on talent management in the hospitality industry.

Research Project

Table of Contents
Section One: Title, aims, objectives ...............................................................................................3
Research objectives.....................................................................................................................3
Research questions......................................................................................................................4
Section Two: Reasons for choosing this project .............................................................................4
Rationale of research...................................................................................................................4
Section Three: Precedents and sources ...........................................................................................4
Impact of talent management on organisational performance....................................................4
Role of leader and manager in improving employees productivity and their well-being as well
.....................................................................................................................................................5
Major importance of managing talent within the business organisation in enhancing its
positive image.............................................................................................................................6
RESEARCH METHODOLOGY................................................................................................7
Section Four: Activities and timescales ..........................................................................................8
Research ethics approval form ...................................................................................................9
Section Two: Project summary ...........................................................................................10
Section Three: Participants ..................................................................................................10
Section Four: Data storage and security ..............................................................................13
Section Five: Ethical issues .................................................................................................14
Section Six: Declaration ......................................................................................................15

Topic: To managing talent in a hotel and enhancing its positive image.
Section One: Title, aims, objectives
Title or working title of project (in the form of a question, objective or hypothesis)
Talent management is refers to the well organised and strategic process of getting right talent
that help them in enhancing their capabilities to keep al the organisational objectives in their
mind (Qoura and Khalifa, 2016). Mainly, it is consider as an important process that includes
determining talent gaps and vacant place, effective sources for on boarding the best suitable
candidates and motivating and training them to improve their performance at workplace. This
will aid in retaining them for longer period of time within the business organisation by which
long term business goals can be easily attained. In this context, both manager and leader play a
significant role in developing employees performance and well-being by guiding and
encouraging them towards the set goals and objectives in an effective manner. This will directly
contributes in establishing positive and competitive image at market place. Current research is
based on Hilton hotel, is a famous global brand of full services hotel and resorts operate their
business in over the world with the aim of generating larger profitability. It is American
multinational hospitality industry that serve best quality services to its large number of customers
to attain competitive success at market place (Adeniji And et. al., 2014). For this, company focus
on recruiting talented and capable employees so that they can contribute in attaining set targets in
stipulated time frame.
“To analysis the major role of manager and leader in employment development and their well-
being.” A study on Hilton hotel.
Project aims and objectives (e.g. what do you wish to achieve? What do you want to learn to do?
What do you want to find out?)
Research objectives
l To determine the impact of talent management on organisational performance.
l To access the role of leader and manager in improving employees productivity and their
well-being as well.
l To analysis the importance of managing talent within the business organisation in

enhancing its positive image.
Research questions
l What is the impact of talent management on organisational performance.
l What is the role of leader and manager in improving employees productivity and their
well-being as well?
l What is the major importance of managing talent within the business organisation in
enhancing its positive image?
Section Two: Reasons for choosing this project
Reasons for choosing the project (e.g. links to other subjects you are studying, personal interest,
future plans, knowledge/skills you want to improve, why you feel the topic is important)
Rationale of research
Current research is focus on analysing the role of manager an leader in developing as
well as enhancing employees performance at working area. This is the reason that, this study is
undertake by researcher as they get detailed information about the topic that help them in
improving their skills and knowledge (Badran and Khalifa, 2016). Along with this, it also
support investigator in evaluating the actual analysis on the basis of research topic through which
they take right and appropriate decision within the study in order to make it more successful and
reliable as well. Furthermore, this research also provide knowledge to investigator that how to
collect relevant data from different sources and draw a valid conclusion.
Section Three: Precedents and sources
It is consider as an important phase that provide depth analysis on the basis of research
objectives. As it also help investigator in improving the possibilities of attaining positive and
reliable outcomes at the end of the investigation. Mainly, it is part of secondary sources wherein
researcher gather information from various materials such as books, journals, articles and so on.
With the assistance of this section, researcher is able to get detailed analysis towards the talent
management within the company. For better understanding there are different research objectives
along with detailed reviews:
Impact of talent management on organisational performance
According to Oladapo, (2014), In today's competitive world of business era, managing

talented employees is one of the major concern for every business organisation for attaining
higher growth. In context of this, HR manager also play a significant role in managing workers at
workplace with the aim of developing their productiveness towards the allocated job roles and
responsibilities. Mainly, talent management is considered as a integrated set of process,
programs and norms within the company in which HR manager is responsible for inviting,
developing and retaining talent at workplace to attain all the strategic goals and objectives in an
effective manner. Overall performance of company is totally depend on the performance of its
workers. If employees are skilled and well educated or also holds unique competency that they
can easily make organisation able to gain competitive edge over its competitors. On the other
hand if employees are not effective and eligible for executing their task activities then they
reduce productivity level of company. Thus, it is crucial for business organisation to focus on
inviting unique human capital that support in creating effective system with the aim of retaining
as well as developing work force in organisation for longer period of time. This will positively
impact on company image that contributes in establishing its competitive performance at market
place. Effective management of talent is also support in reducing employee turnover and at the
same time also sustain from long period of time. Furthermore, human resource management
ensure efficient and effective utilization of workers with the aim of attaining individual and set
organisational objectives by allocating right people at right place. This is because, human
resource is considered as a major assets through which firm can enhance their positive brand
image. For this, HR manager also provide better training and development programs to their
workers to enhance their abilities to do well at workplace for attaining set targets in stipulated
time frame.
Role of leader and manager in improving employees productivity and their well-being as well
According to Shuck and Reio Jr, (2014), Both manager and leader play a crucial role in
company in improving employees performance at working area. This is because, manager
directing employees at the time of executing task activities for enhancing their positive
performance by minimizing any kind or error and issues. Along with this, manager also
implement various function at the time of managing workers like better planning, organising,
controlling and allocating employees at appropriate place wherein they easily perform their task
activities with higher efficiency level. The main focus of manager of making employees able to
achieve their targets in allotted period of time. For attaining the same, they provide them proper

resources and also encourage them to perform in a team to build positive relation. With the help
of this, they can established healthy and positive working environment in which employees
perform their best to accomplishing their set objectives. On the other hand, leader also important
in employment development at working area as they lead as well as guide their team members as
per their allotted task activities. This is more effective in developing workers performance at
workplace and also contributes in making them productive. In addition of this, leader also use
various leadership theories to lead employees towards the company goals and objectives. As
mostly leader use democratic leadership in which they includes all the staff members in decision
making process and also provide them opportunities to share their views and opinion with
leaders. With the assistance of this, employees feel their importance for company through which
they feel motivated at workplace. It help in developing employees productivity and efficiency
level by which they easily attain their targets and contributes in attaining competitive success at
market place.
Major importance of managing talent within the business organisation in enhancing its positive
image
According to Chhabra and Sharma, (2014), managing talent or human resources within
the company is important because it support in retaining as well as motivating workers. Mainly,
it is related with effective planning, attracting, selecting, developing and retaining employees
that directly contributes in improving the company performance and at the same time also
reducing employee turnover. If company invite talented and skilled workforce then they can
easily improve their brand image. As overall performance of business organisation is totally
depend on the employees and their abilities as well. This is the reason that the main focus of
company in inviting skilled and talented employees at workplace. In this context, the main
purpose of talent management is to maintain a skilled and efficient workforce for company in
which they contribute allot in accomplishing their set targets in stipulated time frame. As there
are some importance of managing talent within the company: Employee motivation: One of the main importance of talent management is that it help in
making easier for company in determining best employees for suitable job roles. It can
lead to increase performance of employees and at the same time also motivate them
towards the set goals and objectives. With the help of this, company also reduce
employee turnover by making workforce more strong at workplace.

 Engaged employees: In business organisation, talent management allow business
organisation to make right and systematic decision in order to develop staff motivation.
With the help of this, employees can improve their skills and knowledge. Furthermore,
employees also feel more engaged at workplace that assist in increasing their retention
rate that contributes in meeting all the set goals and objectives in stipulated time frame. Retain top talent: Effective planning, motivating and managing talent is play a crucial
role in creating higher level of employee retention. This will save the company cost in
recruitment and also increase its profitability level at market place.
 Improve business performance: Management of talent is effective as it help in making
employees engage, skilled and motivated towards the company goals. By thus they easily
attain the same and also increase client satisfaction by providing them better services.
This will directly increase the positive performance of company at market place.
Refefernces
Oladapo, V., 2014. The impact of talent management on retention. Journal of business studies
quarterly. 5(3). p.19.
Shuck, B. and Reio Jr, T.G., 2014. Employee engagement and well-being: A moderation model
and implications for practice. Journal of Leadership & Organizational Studies. 21(1). pp.43-58.
Chhabra, N. L. and Sharma, S., 2014. Employer branding: strategy for improving employer
attractiveness. International Journal of Organizational Analysis.
Qoura, O. and Khalifa, G. S., 2016. The Impact of Reputation Management on Hotel Image
among Internal Customers: The Case of Egyptian Hotels. International Journal of Heritage,
Tourism, and Hospitality. 7(2).
Adeniji, A. A. And et. al., 2014. Corporate image: A strategy for enhancing customer loyalty and
profitability. Journal of South African Business Research, 2015.
Badran, N. and Khalifa, G., 2016. Diversity Management: Is it an Important Issue in Hotel
Industry in Egypt?. International Journal of Heritage, Tourism, and Hospitality. 7(2).
RESEARCH METHODOLOGY
It is consider as an important process within the research that provide better direction and
guidance to investigator in gathering relevant data and information. It includes various methods
and techniques that used by researcher at the time of undertaking research activities in systematic

manner.
Types of research: In this research, there are two type of two type of research such as
qualitative and quantitative. For undertaking this study, researcher will use qualitative research
as it provide measurable information through which researcher easily take right and accurate
decision at the end of the investigation.
Research approach: There are two type approaches such as inductive and deductive. In this
regards, researcher will use deductive research approach wherein they easily gather relevant and
authentic information by preparing questionnaire from primary sources. With the help of this,
researcher can easily draw a valid conclusion at the end of the research.
Research Philosophy: Under this section, there are two type of philosophy such as
interpretivism and positivism. For undertaking current research, positivism philosophy will be
applied by researcher as it help in determining the accurate impact of the study that help
researcher in attaining positive and reliable outcomes.
Data collection: For collecting information, primary and secondary are two type of methods. In
this research, both methods will be applied by researcher as primary method help in preparing
questionnaire and secondary method includes different sources like books, articles, journals and
many more. All these are may aid in gathering detailed and relevant data on the basis of research
topic.
Sampling: There are two type of techniques of selecting sample size such as probability and
non-probability. From these, investigator use probability sampling techniques to select
respondents form the larger population in which respondents get equal chances to be selected. By
this, investigator select 40 sample size as per random basis. All the selected participants are the
employees, leader and manager of business organisation.
Section Four: Activities and timescales
Activities to be carried out during the project How long will this
take:

Milestone one:
Target date (set by tutor):
Milestone two:
Target date (set by tutor):
Comments and agreement from tutor
Comments:
I confirm that the project is not work that has been or will be submitted for another qualification
and is appropriate:
Agreed: (name) (date)
Comments and agreement from project proposal reviewer (if applicable)
Comments:
I confirm that the project is not work that has been or will be submitted for another qualification
and is appropriate:
Agreed: (name) (date)

Research ethics approval form
All students conducting research activity that involves human participants or the use of data,
collected from human participants, may be required to gain ethical approval before commencing
their research. Please answer all relevant questions and note that your form may be returned if
incomplete.
For further support and guidance please see your Unit Tutor.
Before completing this form, we advise that you discuss your proposed research fully with
your Unit Tutor. Please complete this form in good time before your research project is due
to commence.
Student Details
Student Name Student ID
Programme:
School:
Start date:
End date:

Section Two: Project summary
Please select all research methods that you plan to use as part of your project:
Interviews
Questionnaires
Observations
Use of Personal Records
Data Analysis
Action Research
Focus Groups
Other (please specify)
Section Three: Participants
No
Will your research involve human participants? Yes
Who are the participants? Tick all that apply
Young people aged 17–18:
Ages 12–16: Adults:

How will participants be recruited (identified and approached)?
Participants will be recruited by using simple random sampling as it
is type of probability sampling. By using this sampling 40
respondents will be recruited by the researcher on the basis of
random.
Describe the process you will use to inform participants about what you are doing:
To convey all information to respondents, website, mobile application, social media, etc.
are used by investigator.
How will you obtain consent from participants? Will this be written? How will it be made clear
to participants that they may withdraw consent to participate at any time?
By preparing questionnaire, investigator will obtain consent from all participants of
research which will be written in form.
Studies involving questionnaires: Will participants be given the option of omitting questions
they do not wish to answer?
No:
Yes:

If No, please explain why below and ensure that you cover any ethical issues arising from this:
Studies involving observation: Confirm whether participants will be asked for their informed
consent to be approved.
No:
Yes:
Will you debrief participants at the end of their participation? (e.g. give them a brief
explanation of the study)
No:
Yes:
No:
Will participants be given information about the findings of your study? (This
could be a summary of your findings generally) Yes:

Section Four: Data storage and security
Confirm that all personal data will be stored and processed in compliance with the Data
Protection Act (1998)
No:
Yes:
Who will have access to the data and personal information?
Researcher
During the research
Investigator
Where will the data be stored?
Computer systems
Will mobile devices, such as USB storage and laptops, be used?
No:
Yes:
If yes, please provide further details:
After the research
Where will the data be stored?
How long will the data and records be kept, and in what format?
Will the data be kept for use by other researchers?

No:
Yes:
If yes, please provide further details:
Section Five: Ethical issues
Are there any particular features of your proposed work which may raise ethical concerns? If
so, please outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as a result
of your research. Please consider/address all issues that may apply. Ethical concerns may
include, but are not limited to the following:
 informed consent
 potentially vulnerable participants
 sensitive topics
 risks to participants and/or researchers
 confidentiality/anonymity
 disclosures/limits to confidentiality
 data storage and security, both during and after the research (including transfer, sharing,
encryption, protection)
 reporting
 dissemination and use of your findings.

Section Six: Declaration
I have read, understood and will abide by the [insert name of college/centre] Research Ethics
Policy:
No:
Yes:
I have discussed the ethical issues relating to my research with my tutor:
No:
Yes:
I confirm that, to the best of my knowledge, the above information is correct and that this
is a full description of the ethical issues that may arise in the course of my/our research.
Student Name(s) Date