Hilton Worldwide: A Study on Hospitality Management

Running head: HOSPITALITY MANAGEMENT
HOSPITALITY MANAGEMENT
Name of the Student
Name of the University
Author Note

1HOSPITALITY MANAGEMENT
Hilton Worldwide
The company was founded by Conrad N. Hilton in the year 1925. It is now present in
more than 104 countries worldwide. It is known to be one of the largest and fastest growing
hospitality brand in the whole world. In the year 1919 Conrad Hilton was the first person who
had purchased the first hotel which consisted of 40 roomed Mobley Hotel in Cisco, Texas.
Afterwards he brought additional hotels in Texas. In the year 1925 The Dallas Hilton became the
first hotel which used the Hilton name.
The restaurant industry is also growing at a very fast rate. The company is known to have
more than 14 world class brands in the portfolio. According to the author Corte (2016) the Hilton
Hotel are known to be the most flagship brand of the Hilton Worldwide company. It has also
received most known hospitality band which has achieved most of the luxury and service quality
more than most of the five star rated hotels in the world (Mejia, Hua & Wang 2018). The Hilton
Worldwide hotel and hospitality services might fall due to the increase in the cost of the labor as
well as the increase in the packages which are offered to the customers. The classifications
within the segments mainly includes: The Casino Business, Luxury Hotels, Full service hotels
which cater to the business and leisure travels.
The mission statement is mainly focused into two main parts which are the hospitality
sector and the high positive impact in the business. It believes in providing the customers with
the best quality customer services and creating heartfelt experience for the guest. The vision
statement is to fill the earth with the light and warmth of the hospitality. The benefit of the
hospitality industry in the place is that they are known to value the community by delivering
various types of services to the local people (Hilton, Arguedas and Reinert 2018).

2HOSPITALITY MANAGEMENT
Development and ownership
It also engages the community to build a positive image. Hilton had first introduced the
hotels in the year 1927 which had cold running water and air conditioning public rooms. In the
year 1947 the Roosevelt Hilton in New York City becomes one of the hotels where the first
television was found. In the year 1950 Hilton had created its first special amenity female traveler
cars which only had the cars for the female travelers. In the present era the company has divided
its business in 100 different countries and has expanded its foot prints (Jones, Hillier & Comfort
2016). The company has very strong ownership development information where the owner
services group is dedicated in recognizing, rewarding and communicating with the customers.
This helps in providing satisfaction to the customers. The architecture and construction is
maintained by a team of professionals which develops site construction reviews, and
construction monitoring. The Hilton Management services are the top most and largest
management and service companies in the industry which develops superior choice for the
owners of the company.
Franchising
Hilton Hotel Company began franchising in the year 1965 and since it has expanded its
footprints to more than 100 countries. To open a Hilton hotel franchise, the minimum amount of
money which is required is as much as $112 million which includes the initial franchise fee of
$75000. However according to the author Kornberger (2018) the world wide sales across the
Hilton Resorts and Hotels franchise system is more than $12 billion dollars (Kiron, Reeves and
Kruschwit 2018 ).
Interview Procedure