Hospitality Management - Hilltop hotel

Hospitality management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality management define as the study of hotel industry in which hotel,m
restaurants, convention centres and many other things included. It is known as a services industry
which satisfied there guest through providing effective services. Hospitality management is not
dealing only in hotels, it cover a large area of the industry (García-Lillo, Úbeda-García and
Marco-Lajara, 2016). In this report Hilltop hotel is the base company which is situated in 1983.
This hotel provide its services on international level. Main aim of hilltop hotel is provide high
quality services for there customer. In this report HR manger analysis own skill for batter
recruitment of employees. Through using SWOT analysis of own skills because by this they can
know the strength and weakness. Beside it they also focus on the PDP for prepare a report which
is related to the employment and academic skills.
TASK 1
In this report HR m,anger of hilltop hotel is working on his skills for the batter
employment in the hotel. Through developing own personality and skills managers can support
the hotel by batter employment in hotel. Skilled and innovative employees require for hilltop
hotel. After this manger can take a effective interview for individual and collect all the important
information which help him in selection process. In this report manager is doing its own SWOT
analysis for focus on his skills. He can know strength and weakness and work on that in effective
manner. So whole process of SWOT analysis are as following.
SWOT analysis of manager:
Strength
In this report I am focusing on the positive quality of mine. Being HR manger, I feel that
my communication skills is work like a strength for me because effective communication is
necessary in my profession. Whole things is depends on m,y communication skills because as a
HR it is my basic responsibility to fulfil the requirement of my hotel through providing them best
skilled employees (Gibson and Parkman, 2018). Launching new polices related to the
compensation, benefit package is also effect the employees by my communication skill. I have

enough knowledge of HR sector it is also effect my personality. Apart from this confident
personality is also work as a blessing for me. It support my communication skills and give
positive impression on my employees and customers as well.
Weakness
Weakness is effect the performance of an individual which impact on the personality of
that. According to my job profile time management is the necessary in this profession and I
eventuate that my time management skill is too much weak which effect my profession. Beside it
my terotechnological knowledge is also weak because of I cant use updated technology in my
workforce. It also impact on my performance on my workplace. Less tome management skill
also build negative impression between employees and to authority. Being a HR it is
responsibility to provide effective training to workforce for achiever organisational goal but less
time management is work as a barrio in target achievement process. So for improving my
personality I focus on my skills which support me in target achievement and many other things.
Opportunity
I am a HR manager in a reputed hotel so there are many many opportunity for me in this
sector. I am a hard-working employee and I have a good knowledge of it sector. So there are
many chances of promotion to HR manager from a top authority (Chan and Hsu, 2016).
Effective communication skill also help to provide many opportunity for my future because in
my profession effective communication skill play an important role. I have good mathematical
skill which also work a positive point for me. Because of my these skills I can promote as HR
generalist, HR recruiter, HR specialist, compensation manager, training and development manger
and many other future opportunity which is beneficial for my growth. These opportunity work as
a blessing for my future.
Threat
Competitor is work as a threat for me because now days competition increase on high
level and every individual focus on there skills and personality which is important. My
subordinates and coulées who are also in same field. Increasing performances of them increase
competition for me. Because of changing technology I face many problems and I have less
technological knowledge(Litvin, Goldsmith and Pan, 2018). My postilion require technological
knowledge so it is also work for me as threat. Organisation want innovative skill which is totally

depends on technology so it is specification for my job profile. Incising demands of customers
related to product and services is also increase computation.
All these strength, weakness, opportunity and threat is founded in every individual in
different manner. It is necessary top work on them for personality development as well as for
increasing the skill. Every profession require development according to the requirement of the
market and industry. Through this analysis I can work on my skills in a positive manner.
Personal development plan: This plan mainly focus on the individual skills which has
been identify in different manner (Madera and et. al., 2017). Accounting to this play they provide
a documentation plan which include improvements, destination in a individual skill. According
to my profession it is important to prepare a personality development plan for the self
development. According to personal skill audit of HR professional of hilltop , personal
development plan is necessary. So the main target of this plan is overall development of a
profession which is important for maintain the environment of that organisation. Many activities
are related with this plan like time period in which they complete there target, development
activities which are involve in this process, objective of this organisation and individual, what is
current profession, what is target profession of manger and main important is skills of that
personality. All these things play an important role in the growth of employees as well as
organisation. Personal development plan of this organisation is as given.
Skills Current
proficie
ncy
Targeted
proficien
cy
Objective Development
activities
Time
scale
Time
management
2 5 I want to improve this less
time management skill
which help me in target
achievement in a specific
time period and give a
positive impact on my
personality. It is helpful
for my personality in
many activities.
To enhance this skill, I
can easy mange many
time from my busy
schedule. I am noting
my working patten of
my top authority like
who they mange there
time in busy schedule,
through this I can
mange my work which
90 days

also help to increase
my performance in
effective manner. I
mange many activities
in same time which is
a step of my growth. It
is important for my
future also.
Technical
skill
2 5 I have a poor
technological skill which
accrue many problem. As
a Human resource manger
it is the basic
responsibility to update
technology in workforce
for increase there
performance ( Payne-
Palacio, 2016).
technological knowledge
is require in daily routine.
Many activities are related
to the technology.
With the help of
training secession I
can increase my
personality as well as
technological
knowledge . Through
these secession I
update my skills which
help me in daily
routine and affect the
performance. It also
effects the
performance of my
team also. It is
important for my
profession to update
technology according
to the demand of the
market and it help me
in customer
satisfaction process.
Mathematic 1 5 Poor mathematical skill is Through focusing on

al skill also face many problem in
my profession. It is
important for me to mange
those skills because basic
knowledge of those is
important for every HR
manager. I launch many
policies for improve
performance between
employees so they
increase productivity and
collect many benefit as
awards, extra benefit and
many other things.
my mathematical skills
I can work on it. By
effective training I can
improve these skills
which is necessary for
provide information to
employees. I can hire
effective employees
for my organisation
which play a important
role in the growth of
this hotel.
CONCLUSION
From the above report, it has been analysed that HR manager play an important role in
the growth of organisation. It also can say that effective communication skill in important for this
profile because through it HR manger can build effective relationship with there employees and
customers as well as. With the help of SWOT analysis HR manger can analyses its strength and
weakness. On other hand with the help of personality development plan can improve skills and
personality. HR manger work on high level and performance of employees are depends on its
profession. HR manager is responsible for the growth of organisation.

REFERENCES
Books and Journals
García-Lillo, F., Úbeda-García, M. and Marco-Lajara, B., 2016. The intellectual structure of
research in hospitality management: A literature review using bibliometric methods of
the journal International Journal of Hospitality Management. International Journal of
Hospitality Management. 52. pp.121-130.
Gibson, P. and Parkman, R., 2018. Cruise operations management: Hospitality perspectives.
Routledge.
Chan, E. S. and Hsu, C. H., 2016. Environmental management research in
hospitality. International Journal of Contemporary Hospitality Management. 28(5).
pp.886-923.
Litvin, S. W., Goldsmith, R. E. and Pan, B., 2018. A retrospective view of electronic word-of-
mouth in hospitality and tourism management. International Journal of Contemporary
Hospitality Management. 30(1). pp.313-325.
Madera, J. M. and et. al., 2017. Strategic human resources management research in hospitality
and tourism: A review of current literature and suggestions for the future. International
Journal of Contemporary Hospitality Management 29(1).pp.48-67.
Bowie, D and et. al., 2016. Hospitality marketing. Routledge.
Grobelna, A. and Marciszewska, B., 2016, April. Work motivation of tourism and hospitality
students: implications for human resource management. In Proceedings of the 8th
European Conference on Intellectual Capital, ECIC (pp. 95-103).
Gursoy, D. and Sandstrom, J.K., 2016. An updated ranking of hospitality and tourism
journals. Journal of Hospitality & Tourism Research, 40(1), pp.3-18.
Payne-Palacio, J., 2016. Foodservice management: Principles and practices. Pearson Education.
Davis, B., Lockwood, A., Alcott, P. and Pantelidis, I.S., 2018. Food and beverage management.
Routledge.