Hospitality Industry: Businesses, Departments, Contribution, Roles and Skills

Hospitality

Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
P1: Businesses in hospitality industry......................................................................................................3
P2: Operational and functional departments..........................................................................................3
P3: Contribution of hospitality industry...................................................................................................4
P4: Operational roles in hospitality industry...........................................................................................4
P5: Skills required for roles in the hospitality sector...............................................................................5
CONCLUSION...............................................................................................................................................5
REFERENCES................................................................................................................................................6

INTRODUCTION
Hospitality refers to the relation which is created between a guest and a host (Chan and
Hsu, 2016). The industry which deals with it is known as hospitality industry. In this report, a
detailed analysis will be made on hospitality industry in U.K. and the way it operates serving its
various customers and clients.
TASK 1
P1: Businesses in hospitality industry
There are various types of businesses in the hospitality industry of United Kingdom.
These businesses are as explained as follows-
 Lodging-Accommodation- In this, lodging and accommodation arrangement is provided
for the client (Jones, Hillier and Comfort, 2016). This is mainly provided by hotels,
resorts, guest houses etc. For example- There are different types of hotels providing
services ranging from lodging to other allied services like recreation.
 Food and Beverage- In it, there are restaurants and other eateries providing food and
beverage to the clients by serving them effectively. For example- Restaurants of all
ranges can be included in this section which provides fine dining experience as well as
take-away also.
 Travel and Tourism- Travel and Tourism are another core business within the
hospitality industry. In it, clients are served by travel agencies by arranging their travel to
any part of the world where they want to go to. Example is Travel Agencies which make
arrangements for people to travel according to their requirements.
 Entertainment Industry- Entertainment industry is also a core business in the
hospitality industry. For example- Cinema Halls, Clubs etc.
 Timeshare- It is an emerging sector in the hospitality industry. In it, people take the right
of owning a place for a particular period of time during a year. Examples of it can be
Convention Centers and Villas and Resorts.
P2: Operational and functional departments
There are different departments in a hotel which serve to the varied needs of guests.
These are as follows-
 Housekeeping department- In this department, care is taken of the various issues related
to hospitality in a hotel (Departments of Hotel, 2017). It deals with cleaning and
maintenance of rooms of the guests and providing them with fresh linens. The staff of
this department also takes care of the design and decor of the bedroom of the guest.