Functions and Services of Room Division in Hospitality Operations

HOSPITALITY
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Functions and services which are provided by the operations of room division........................3
Key operational roles and responsibilities of a Front Office Manager and an Executive
Housekeeper in a hotel?..............................................................................................................3
LO 2.................................................................................................................................................4
Managing issues which affect their performance?.....................................................................4
LO 3.................................................................................................................................................5
Yield management and its elements and the high demand tactics of yield Management that
Revenue Manager can apply within the hotel to increase the Occupancy and Average Daily
Room rate (ADR)? .....................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
This report covers questions such as functions and services of the house keeping and front office,
their roles, what are the issues that affect the performance of the hotel which are related to
complaints made by customer and how the yield management helps to increase the occupancy
and optimize the profits of the hotel.
LO 1
Functions and services which are provided by the operations of room division
House keeping of hotel London which helps them to maintain their environment and keep
it clean and safe. It helps in making the guest feel more convenient as the house keeping works
with efforts so that they can maintain the standard of hotel. If they make a good impression any
hotel will generate sufficient amount of revenues. They have four main functions such as paper
work, schedules and report, training of their personnel, keeping control on the supplies which are
necessary and cleaning and maintenance. They have to focus on many areas so that Hotel
London can generate a substantial amount of revenue. In order to successfully complete their
tasks they need to maintain an effective communication with the front office of the hotel. It is the
largest department in hotels over 75 per cent of the staff in a hotel is under house keeping.
(Losekoot and Theresa, 2018.)
Functions of front office includes the work of taking reservations, be in
communication with the house keeping, handling the operations of reception, auditing the
records of the hotel, providing bellhop service and concierge. People who come to stay don't
have even a slight idea that what things front office of the hotel has to do so that they feel
satisfied. They handle all the operations from the arrival of the guest, when the guest is there and
till they have left out. They are the team who keeps the hotel profitable and run their operations.
Their work is dividing the rooms of the hotel in compliance with the reservations of the hotel so
that when there is a time of over booking rooms must be assigned according to that so that
situation don't get messed up in front of the guests. Their job is to handle the reservation of the
client and assigning house keeping to clean their room. (Ionel, 2016)
Key operational roles and responsibilities of a Front Office Manager and an Executive
Housekeeper in a hotel?
Roles and responsibilities of Front office-