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Project on Rooms Division Operations Management

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Added on  2020-06-04

Project on Rooms Division Operations Management

   Added on 2020-06-04

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Rooms Division OperationsManagement
Project on Rooms Division Operations Management_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Meaning of accommodation and front office services in hotel.............................................11.2 Roles and responsibilities of reception service staff.............................................................21.3 Legal and statutory requirements which applied on rooms division operations...................21.4 Services which are rendered by rooms division in hospitality businesses............................3TASK 2............................................................................................................................................32.1 Importance of front house area of hotel in effective management........................................32.2 The main aspects of planning and management of front house area....................................32.3 The major operational issues which impacts management and performance of front officearea..............................................................................................................................................4TASK 3............................................................................................................................................43.1 Importance of property interiors and design in effective management.................................43.2 Critical aspects which helps in planning and management of accommodation servicefunction.......................................................................................................................................53.3 Key operational issues which impacts management and business performance ofAccommodation services function..............................................................................................5TASK 4............................................................................................................................................64.1 Performance of revenue/yield management activities to maximise occupancy and roomsrevenue........................................................................................................................................64.2 Sales techniques used by rooms division staff to maximise revenue....................................64.3 Purpose of forecasting and statistical data within rooms division........................................74.4 Rooms division performance indicators to measure success of accommodation sales.........7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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