Hospitality Operations: Roles and Responsibilities of Room Division

Hospitality Operations
AS 1

Content
 Introduction
 Tower of London hotel
 Understanding regarding sub department of room division
 Roles and responsibilities of room division portion
 Analysis of linen operation
 Types of linen
 Yield management
 Conclusion
 References

Hospitality is defined as making relationship
between guest and the host in order to attain
major objective of enhancing goodwill of the
organisation in the marketplace. This is
associated with entertainment of guests along
with providing them comfort and ease of
stay. There are many departments which are
included in hospitality business such as front
office and housekeeping.
Introduction

Tower of London hotel
 Tower of London hotel which is
situated at North bank of Thames
river in London. In hotel business
linen operations and yield
management is regarded as one of
the crucial functions by which
occupancy rate can be enhanced
by revenue manager.