Key Sub Departments of Room Division in Holiday Inn Hotel

This presentation provides an overview of the key sub departments of room division in Holiday Inn hotel, including the front office department, reservation, guest relations, and reception. It also discusses the roles and responsibilities of front office and housekeeping positions. Additionally, it explores the linen operations in the housekeeping department and the concept of yield management.

PART -1

INTRODUCTION
 Holiday inn is based on the British owned hotels and subsidiary of
Intercontinental hotel groups. It is largest chain with 1,173 active hotels and over
2,14,000 rentable room as of 2018. headquarters of hotel chain is located in
Denham. This organization was founded in 1952. Hospitality is define as
relationship between host, guest and other act or practices of being hospitable.
Especially, this include the various entertainment of guest, reception and other
services for travellers.

Demonstrate Knowledge and understanding about key
sub department of Room division
 In “Holiday inn” hotel, Room division have various departments that all work
together to provide best quality of facilities and services. Departments may be
reduced the number, size but they still need to fulfil expectation of potential
guests. Manager is responsible for efficient and effective leadership, operations
for all room division departments.

Front Office Department
 Front office department is one of the most common where manager can plays
important duties to enhance guest service by constantly developing facilities.
Front office staff members can enhance guest service to greet guest as they can
arrive at “holiday inn” hotel. Afterwards, it can allocate rooms and taken the
luggage or guest to the room.

Cont.
Reservation
 It is also consider as reservation process of booking that is conducted by
managers. One guest or culture arrive so that administrator will check their
reservation detailed in proper manner. At initial stage, Guest is directly
coordinate with front desk staff members to discuss about the reservation. In this
way, it gained more knowledge about reservation.

Cont.
Guest Relations
 In “Holiday inn” hotel, Front desk staff members are assisting to arrange all
reservations, establish a strong guest relation and ensure that pleasant or
satisfying stay at hotel. Staff members can have the guest complaints, assists
within check-in process and provide additional facilities.

Cont.
Reception
 In “Holiday inn” hotel, Front office reception and administration is responsible
person for handling the different activities. It including greeting guests, provide
beverage, answering phones and also handling the business inquiries. These type
of facilities and services would be scheduled by administrator within holiday inn.

Roles and responsibilities of two room division positions
from “front office” and “Housekeeping Department”
within Holiday inn hotel.
 In “holiday inn” hotel, it can be identified the various “Room division positions”
that help for overseeing both front office. In order to provide the best quality of
accommodation services for their guests

Room Division Position of Front office
Front office Manager
 it can established the good relationship with other supervisor to provide right
direction.
 In most of cases, front office manager have been assigned the different task to their
employee on the basis of their capability or performance.
 Usually, it can be handled the environment and accountable for maintaining
professional working culture.
 Front office manager is responsible person for overseeing its daily operation of front
desk within “Holiday inn” hotel.

Cont.
Assistant house keeping manager
 In “Holiday inn” hotel, managers are playing important role and consider as
professionals who have facilities accommodation services.
 They are employed by holiday inn hotel to handle the different tasks such as
booking rooms, update arrival checklist, applying room blocks, reviewing
inventory rooms.
 ready the room for client before check-in, which can handle within “holiday
inn” hotel.

Analyse Linen operation from Housekeeping
department within Holiday Inn hotel.
 The Linen room is consider as centrestage for supporting the significant role
played by housekeeping department. Most Linen room are centralised or act as
storage point, distribution centre for clean linen. In “Holiday inn” hotel, there are
different Linen operations performed by housekeeping manager in organization.

Cont.
Collecting Soiled Linen-
 In “Holiday inn”, House maid and room boy should provide perform
the activities to strip linens from bed, areas. Staff members should never use any
guest linen for cleaning purpose. The house boy should go for frequently round
on each and every floors to collect soiled linen. Supervisor of housekeeping
department should make sure that soiled linens does not pile up on the floor
pantry. Sometimes, it may cause soil and damage as there will be chance that
guest may walk on them.

Cont.
Sorting of Linen and Uniforms-
 The laundry sorting area of “Holiday inn” should be larges that become
enough for person to buffer at least one day worth for laundry. This type of
condition will be sorting of laundry but it does not cause interfere with other
laundry activities.

Types of Linen
 Damask Linen- This type of linen is a type of delicate or ornate which is mainly
formed on the jacquard loom and produce as end result or outcome. Damask
Linen fabric is not designed for everyday use but commonly applicable in
decorative items within “Holiday inn” hotel.
 Loosely-Woven Linen- It is based on highly absorbent but least durable type of
linen fabric. Basically, it is commonly used to make as reusable diapers and
other type of napkins, which is mainly used in hotels.

Par Level and control of Linens
 Par refer to the best standard number of inventoried items which is mainly hand
to support daily basis, routine housekeeping operations performed in proper
manner. Manger can be identify the recycled or non-recycled inventories. There
is no needed for house-keeping function is related to operations.

Linen Control
 In Holiday Inn hotel, housekeeping manager can handle linen control while
supporting the role for changing the linen.
 most linen rooms are centralized act as storage point and distribution for clean
linen.
 It would maintain the proper stock on each floor at each unit as per requirement.

Discuss about the Yield Management or revenue
management including elements of yield management.
Yield management is based on the process that involves selling right room to the
particular customer at same time. Since, it is focused on the competitor’s price,
client preferences, budget and demand level which will keep change as per demand.
Sometimes, it adopting variable price strategy that help for maintaining coordination
with guests. Although formulating an effective yield or revenue management
system that will never as one size fits all process. It is mainly focused on the
consideration of all practices.

Elements
 Group booking data- there are 5- 10% more rooms than they are likely to need. If each
and every group have a consider business profile in order to manage or adjust the
booking history in proper manner. It help for removing unnecessary group and
carefully estimating total revenue. It can reduced the group block by large number of
rooms.
 Displacement of transient business- In Holiday inn, Displacement is consider as
acceptance of group bookings instead of transient guests. Since transient guest and pay
rate of higher room than other business group. On the other hand, reservation consult
with forecast staff members whether they are accepting or not for better hotel yield.

High demand tactics in yield management
 Close or restrict discounts
 stay restrictions carefully
 Managed Demand

CONCLUSION
 From above discussion, it has concluded that Hospitality is consider as important
aspect of hotel business, which help for establishing an effective relationship
between host, guest and other act or practices. In this report, it has summarised
about the knowledge of sub key department of Room division. It can be identified
the significant roles and responsibilities of room division position in holiday inn
hotel so that they can manage coordination between both front office as well as
housekeeping department. Furthermore, it can be analysed the Linen operation
from housekeeping department, identifying the manage yield management.

REFERENCES
 Filimonau, V. and Naumova, E., 2020. The blockchain technology and the scope
of its application in hospitality operations. International Journal of Hospitality
Management. 87. p.102383.
 Gursoy, D. and Chi, C.G., 2020. Effects of COVID-19 pandemic on hospitality
industry: Review of the current situations and a research agenda.

Thank you