Hospitality Operations Analysis: Roles, Linen, and Yield Management

This report provides an analysis of The Walford Hotel's hospitality operations, focusing on key aspects such as room division, housekeeping, and front office management. It outlines the roles and responsibilities within each department, including the front office director and executive housekeeper. The report also delves into linen operational analysis, detailing linen types, standard levels, and control methods. Furthermore, it explores yield management strategies employed by the hotel to maximize revenue and occupancy rates. The conclusion emphasizes the importance of each division in delivering high levels of customer satisfaction and optimizing hotel performance. This report is a valuable resource for understanding the operational dynamics within the hospitality industry.

Hospitality Operations
AS 1

Table of contents
 Introduction
 Roles and responsibilities for room division
 Roles and responsibilities for housekeeping
 Roles and responsibilities for front office
 Linen operational analysis
 Yield management

Introduction
 This PPT discuss about The walford Hotel which is based in
UK. The company provides the first class services to their
customers right from their room services to their Food and
drinks. The PPT includes the Hotel sub departments, roles
and responsibilities of two division room and the analyzing
of Linen operations in the Hotel.

For room division- Roles and
Responsibilities
 In neighborliness industry the board is separated into three
operational divisions which are Front office, housekeeping and
food and refreshments. In The Walford Hotel front office is
assuming noteworthy part so as to oversee different operational
and useful exercises under which various positions are existed,
for example, front office director, reservation administrator,
leader servant, room chaperon, reservation chief and some more.

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 Subordinate courts incorporates Magistrate Courts which
hear minor criminal cases, Youth Courts which hear cases
for guilty parties matured 10-17 years, Family Proceedings
Courts which bargains in family matters and County Courts
which hears just affable cases.

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Senior courts incorporates Crown Courts which bargains in
both unique and litigant ward, Supreme Court which is the last
court of interest for any case, High Court of Justice which hears
allure of common and criminal issue. It is additionally
partitioned into 3 divisions, which incorporates Queen's Bench,
Chancery and Family Division.

Front office manager- roles and
responsibilities
 Front office director is taking an interest in determination methodology of
front office faculty.
 Front office director is organizing different instructional meetings so as to
address staff individual from front office and to hold them.
 Front office director gives away from of front office staff so as to persuade
them and dodge any disarray during executing obligations.

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 Front office director is holder of ace key so this upgrades the
board at possibility circumstances.
 They attempt to determine visitors issue in brief way and carry
on in respectful way to satisfy their visitor.
 They are keeping up working relationship with different
divisions and set up legitimate controlling exercises too.

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 Front office supervisor is gathering data from past move director
and pass those pertinent data to next move chief.
 A spending plan is given to front office work area by supervisory
crew of The walford Hotel so front office director is having
obligation to carefully hold fast as far as possible.
 Front office supervisor records look at in and of clerks and they
checks bank store after consummation of each move.

Executive housekeeper- roles and
responsibilities
 Leader servant directs all the working representatives and recruits new
when required.
 They composes cautioning sees if there should arise an occurrence of
infringement of arrangements and they inspects representatives in the event
of openings (Oskam, 2018).
 Chief maid appoints task as indicated by got designs in order to keep up log
book in fitting way.

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 Chief servant investigate in general housekeeping staffs in
occasional way in order to check nature of their work and
mindfulness.
 Chief servant in The walford Hotel deals with all flexibly
of restroom mats and spreads and oversees lost and
discovered record so as to keep up record of materials.
 They direct intermittent gatherings with individuals from
different staffs to destroy such a miscommunication.

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 Leader maid is mindful to keep up cleanliness and wellbeing
measures in The walford Hotel and they arranges appropriate
support of rooms and public zones.
 They are dependable to give on work and off occupation
trainings to their representatives with the goal that they don't
confront any trouble in dealing with their undertakings.