Hospitality Operations: Roles, Responsibilities, and Yield Management

Hospitality Operations 3

Table of Content
 Introduction
 Knowledge and understanding of key sub departments of room
divisions
 Roles and responsibilities of two Rooms Division position
 Linen operations from the Housekeeping department
 Yield Management/Revenue Management
 Components of yield management
 Tactics used by manager
 CONCLUSION
 References

INTRODUCTION
Hospitality sector is wider and broader which is enlarging the business
activities at global level. (Çakar, 2019). Main aim of this report is to
examine hospitality business operations so that process of industry are
analysed. Travelodge London Covent Garden, a three star hotel which is
situated in London, U.K. The hotel provides ample number of services
such as room & table bookings, hygiene prevention measures, art gym,
free WI-FI, nine fully meeting equipped rooms and many more.
Moreover, the hotel has special discounts & offers which are provided
by them to their old customers as well as guests. Also, there run their
business activities at both online and offline modes.

Knowledge and understanding of key sub departments of
room divisions
Front office
The department of front office is being considered as reception who
are responsible for managing, handling customers booking,
quires, answering their calls. This department encounters
customers on daily basis. IN relation with Travelodge London
Covent Garden, they too have front office in their hotel who
manage all the work. They perform following types of functions
which are described below -