Operational Management of Hilton Hotel
Added on 2020-10-22
11 Pages3095 Words258 Views
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HOSPITALITY OPERATIONSMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Operational issues ......................................................................................................................12) Theory of operational management........................................................................................23)Causes of operational management theory ...........................................................................44)Operation issues impact on businesses performances ...........................................................55) Improvement of business operational management...............................................................6CONCLUSION ...............................................................................................................................7REFERENCES................................................................................................................................8Books and journals .....................................................................................................................8
INTRODUCTIONOperational management is the process of planing, organising, directing and controllingand improving their businesses performance. It is concerned with designing the businessoperation related to the good and services (Walker and Walker, 2016). It also includes the dutiesor responsibilities of the organisation that operated in efficient manner while using someimportant resources which is very helpful to fulfil their customer requirement. This fileexplaining the operational issues ineffective way , it providing the main problems of thebusinesses. It also defines this report the causes of the businesses operational. This file alsomention the different types of operations theory which show the actual performance of the Hiltonhotel and help to how to make effective plan or how to control businesses operations.According to this file cover all the important aspect and giving the improvement of theoperational management improvement it is very necessary without improvement this hospitalityindustry not achieve their goal of the businesses.TASK 1Operational issues Operational issues can be defined any organisation need to focus on few things likeproductions' margin product and services. The main problems of businesses less resources, theyeffect operational performance of the organisation. So firms has to face many problems likeproduction department, marketing, ,management these are the area where some issue createproblems. Hilton hotel also face some problems in their workplaces, management staff not workproper way, employees of this hospitality is highly qualified, the main motive of whole staff tpproviding satisfaction to their customers (Mahadevan, 2015). But some time complaints abouttheir services in food and beverages, that time they feel bad and reduces their confidences level.They get demotivate, they're afraid to face their top management so this is not good for theirbusinesses. This fear create many problems like they do not work properly, losing theirperformance level, sometimes even leave their job, they feel frustration on their workplaces.They also feel lot of pressure on them so they do not provide better services to the consumer,they people make even more mistakes. It is not good for management they have tensions whichleads to sick and decreasing their performance in day by day. So management take right decision1
they providing proper management, healthy environment in their work places. It is veryimportant of this company without employees participation they do not achieve their target.Level of employees motivation it is very important part of the businesses but less motivealso create many issues like employees are not satisfied their work, they feel demoralized whenthey hear about the complaints from their hotel manager. Staff need to support but if thishospitality industry top level staff they have not pay in time their worker so they ultimatelyloose their motivations level (Mahadevan, 2015). So this firms need to proper management theyproviding incentives, motivational trips, they also providing effective training to their staff, ifthis hotel not recruit the best people so they also face problem like they do not providing bestservices to their consumer. So company need to giving best training fro their development of theworker as well organisation (Walker and Walker, 2016). Financials management is also veryimportant, if Hilton hotel manager not properly use their financial resources, or if they do notproperly managed so they face also lot of problems, they do not providing in effective servicesto their customer, they do not payment in their employees. So it is also the big issues. If they notimprove their service so consumer are not willing to visit their hotel. So they maintain their fronthouse staff, their services, they also providing better services to their consumer, if they areproviding so they do not achieve their goal of the businesses. Employees turnover, it is mostcommon operational issue in Hilton hotel in business staff turnover this hotel employees workfull-time it is not necessary to mention they do work only holiday or weekend so this industryneed to finding long time workers to manage working hours (Mahadevan, 2015). This hotelneed to right people who serve different types of customer that the big attract for this hotel. Theydealing with high volumes of consumer easily and help to increase their highest turnover rate.Operation cost is also the big issues there are some reasons that becoming problems for thishotel, first this hotel do not properly try new technology trend so they are not running theiroperational work properly without using technology, they do not gather information theirconsumer, they do not giving details their hotel. 2) Theory of operational managementOperational management is related to the controlling the production process andorganisational operations, it involves certain responsibilities (Mahadevan, 2015). The main dutyof operational management system increasing work efficiency in effective way and maintain the2
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