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Grievance and Disciplinary Issues of Hotel | Essay

   

Added on  2020-02-12

9 Pages2683 Words53 Views
MANAGING PEOPLE

Table of ContentsINTRODUCTION...........................................................................................................................3ESSAY.............................................................................................................................................3CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8

INTRODUCTIONManaging people is an art not everyone can master. Every person is different and uniquein its own sense. Some people are difficult to handle while others are easy. People has differenttantrums, some are talented others are talented but not cooperative, some of them believes inhard work whereas some are not (Postel and Richter 2012). They want a easy way out. In case ofhotel industry its very important to manage people as they needed to provide top most servicesto the clients so their staff must be managed well. Hilton hotel is the biggest hotels situated inLondon with 1054 rooms available with every facility you think is needed, name it and they haveit. In this essay its been discussed about the grievance and disciplinary issues of the hotel and theimportance of managing these issues to improve performance and the morale of workplaceTASK People management is also known as human resource management which assistencompasses the task of recruitment, management and have to provide the proper and bestsupport along with the direction for the employees of the firm. These task includes themanagement of performance, safety, organisation development etc. Grievances: This is the situation when employees raise their concerns, or problemsDisciplinary: It happens when employee is concerned about the employees conduct, work orleaves.The law states that if the employee is having any grievance then they first mustinformally tell their problems to the manager or concerned authority whereas when the employeris having any issues with the employees, they should first tell them informally and if not sortedthen formal actions needed to be taken. There are certain rights that any appealer can take andthis is accompanied by : any member of union trade or the person authorised in the contact bookof company.Grievance issuesThe issues related to the grievance management is very prominent in Hilton hotels. Thereis a separate department in Hilton for managing these issues as grievance are common in thesethings as its a very vast hotel and one or the other person must be facing some problem, these arehandled by the management. A grievance is defined as any kind of complaint that is raised by theemployees against management if there is any kind of violation in the rules of the work place.

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