Managing and Developing People in the Hospitality Industry

Managing and
Developing People in
the Hospitality
Industry

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
Critically analyse the systematic approach to the performance management process...........3
Analyse the actions required for planning and delivering learning programmes for the
employees...............................................................................................................................4
Factors that influence engagement for staff development.....................................................6
Different leadership traits and leadership styles....................................................................6
CONCLUSION..........................................................................................................................6
REFERENCES...........................................................................................................................7
Books and Journals:...............................................................................................................7
Online:....................................................................................................................................7

INTRODUCTION
Today’s business environment is becoming competitive and dynamic in nature. It
creates difficulties for organisations which can be handle only by people (Hanif and et.al.,
2020). It is very important for organisations to manage people and focus on their career
development. For that purpose, performance management process is an important way which
helps an organisation to increase the competitiveness of employees. This essay aims to
analyse the importance of performance management in organisation with the special
reference to Mandarin Oriental Hyde Park, London. It is the luxury based hotel that run their
business in all over the world. This essay will discuss the performance management process,
actions required for delivering and planning programmes for employees, factors that
influence on engagement process for staff development, and different traits and leadership
styles.
MAIN BODY
Critically analyse the systematic approach to the performance management process
Performance management is a systematic process which helps an organisation to
improve employee performance (Dumont, 2018). In addition to this, this process is a
continuous process which should be perform by each and every organisation. It can be
possible by setting team and individual goals. It is identified that performance management is
an important process for the success and growth of an organisation. This is necessary for
Mandarin Oriental Hyde Park to manage the performance of employees so that they can
encourage them towards achievement of goals and objectives of organisation. It is very
important for an organisation that they need to adopt a systematic approach to performance
management so that they will ensure your management of performance (Clack and Gabler,
2019). Here are the five important steps mentioned below that help the organisation to
manage the performances of employees:
 It is identified that the first step of performance management is to clear out the rules
and duties of employees. The reason behind this is its employees are unclear about the
roles and duties then they are not able to perform in an effective way and also not able
to give their best productivity in the working environment.
 The second step is to find out whether they have any capacity issues or not. It is
important to identify the deviations in the organisation which helps them to take
corrective action at right time (Garofano, 2018). For example, the marketing manager