Classical Management Theories and Leadership Styles in the Service Industry

Contents
INTRODUCTION
ACTIVITY 1
TASK 1
Analyse various classical management theories that are applied in the service industry
Determine the roles of the leader with its different leadership styles
Describe the management and leadership styles adopted by an organisation
TASK 2
Internal and external factors influence on management styles and structure
TASK 3
Current management and leadership hard and soft skills
Future management and leadership skills required by the service sector
ACTIVITY 2
TASK 4
Compare between various service industries that change their management and leadership styles
CONCLUSION
REFERENCES

INTRODUCTION
Leadership and management procedures are very necessary to ensure lengthy-term
growth and development for an organisation. Each of these tasks serves as a central component
and a definitive diagnosis of leadership with the aid of which companies can effectively optimise
their productivity and achieve organisational goals. Leadership as the process in which a person
influences others in accomplishing goals and providing more guidelines to ensure more
successful advances. Leaders and administrators inside an organisation involved in leading,
promoting, developing and controlling staff and other organisational roles to achieve company's
goals successfully(Boddy and Croft, 2016). With proper oversight of managerial and business
staff within the organisation, they will fulfil their duties as required by the client.This report
based on the Park Tower Knightsbridge, luxury 5-star hotels that established in London,
England. It is situated near Hyde Park, in the Belgravian district. Formative analysis on the
implementation of classical Management Theory and the position of management and leadership
has been developed in this chapter. Additionally, this study also addresses the internally and
externally elements that influence management style together with potential leadership and
management skills.
ACTIVITY 1
TASK 1
Analyse various classical management theories that are applied in the service industry
Talent Management: This is defined as a systematic approach that identifies the
individual characteristics within an organisation that perform their action for completing the
specified target. Managers of The Park Tower Knightsbridge focus on this talent
management to develop skills, knowledge and behaviour of their employees while
performing roles and responsibilities.
Classical management theory: Classical management theory is based largely on the
assumption that the economic and social needs of workers of an institution. It does not take the

basic human needs and work material properly into view. Instead, it defines centralised
leadership, labour selection, decision-making mechanism and increased profitability. There are
various forms of classical management theories in regards to this that can be pursued by the
company in order to achieve organisational appropriateness and also the definition of
management. By putting these ideas into practice in the organisational framework, Park Tower
employees and followers will visually support their job performance and business practice
quality. More effective and frequently used classical management theories are listed below,
which are described in the sense of Park Tower following:
Weber theory of bureaucracy: Bureaucracy's Weber theory is recognized as among the most
powerful classical management theories which assist an organisation with simple bureaucratic
concepts. This theory supports the implementation of laws, management structure, division of
work, and regulation. It's been established that Force appears to cause compliance efficiently. As
per this, it has been assessed because each and every staff member is offering a better sequence
of possibility and capacity. In regards to this, the manager of Park Tower is intended to assess
every method estimates and then further allocate authority and responsibility as per their
productivity. The whole assistance individual to influence highest fulfillment working population
by which could further make sure optimization strategies. This further enables the organisation to
optimize their profit margins at large degree.
Taylor scientific management theory: The key focus of this theory is on improving employee
productivity in an organizational system. To achieve this, it is important that a company
motivates its employees efficiently by supplying them with incentives and other performance
appraisals in order to maximize efficiency in the best possible way. To Park Tower
administrators, it is important to make sure which they lead their staff in the best possible way,
rather than admonishing them for minor mistakes because it will decrease productivity and level
of success mention below. There are primarily four main types of basic values of Taylor's theory
of scientific management which can be applied by the administration of Park Tower. Instead of
allocating work to any employee, the respective organisation is required to match skills and
knowledge in order to enable them to perform duties accordingly. In addition to this, the
organisation is also required to provide them with training to increase their effectiveness.

Administrative theory: Henry Fayol offers this hypothesis, surviving five leadership variables.
When these factors comprise of a framework that enables progress be made in an efficient way.
Planning: It applies to the overall prospects and sets out a practical strategy that allows defining a
company's priorities and tasks. In addition to Fayol, it is a very important consideration for the
management to conduct a particular task.
Organizing: The organizational structure is structured in such a way that HR assets and non -
sentient resources can collaborate and work with each other in a work situation.
The Park hotel apply this theory to maintain management activities in proper manner and
follow all the five elements in proper manner.
Determine the roles of the leader with its different leadership styles
In the broad manner the organizational structure is played as they conduct leadership
style to improve the productivity and enthusiasm of workers to further assist them in the most
efficient activity of their task. With the support of this service, their majority of respondents
agreed of increased happiness. To successfully accomplish this effective creation of constructive
and also empowering working environment need, as it enables employees to build their
operations in the most productive manner and devote their contribution to total organizational
goals and objectives. Furthermore, the most major matter of the manager inside this hotel is to
frame communication strategies with the aid from which higher product quality can be assured.
The main role in this leader is to follow a tactical line of treatment with the aid of which
company contributes to long-term business stability. In fact, they actively assist all staff within
the corresponding hotel organizational framework. To this end, they practice some sort of
leadership style to conduct their roles and position with a very well-defined way. Some of the
primary leadership roles and different leadership styles for the organisation are described below:
 Needed at all levels- Leaders are the role necessary at all stages in the sector, such as the
top necessary level for the formulation of plans and policies, the middle level specifically
for data analysis, the lower level providing staff with instructions on how to execute their
activities.