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(PDF) Hospitality Provision in travel & tourism sector | Assignment

   

Added on  2021-01-01

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Hospitality Provision inTravel & Tourism Sector

Table of ContentsINTRODUCTION...........................................................................................................................3TASK1.............................................................................................................................................31.1...........................................................................................................................................3TASK2.............................................................................................................................................72.1...........................................................................................................................................72.2...........................................................................................................................................9TASK3...........................................................................................................................................103.1.........................................................................................................................................103.2.........................................................................................................................................11CONCLUSION..............................................................................................................................15REFERENCE.................................................................................................................................16

INTRODUCTIONThe hospitality industry is the most important in present business scenario. This industryis providing more alternatives for its customers and renders lodging and accommodationfacilities and apart from this it involves showing respect to their guest, giving them equaltreatment and identifying and meeting their needs when they are in hotel (Căruntu and Diţoiu,2014). Organisation undertaken in this report is PKF Hotel experts which was founded in 1927and deals in the field of hospitality, tourism and leisure consulting. This report will explain therole of hospitality industry within the travel and tourism sector. It will provide understanding theimpact of integration within the hospitality industry. And later part of the report will focus ondeveloping plan of hospitality business.TASK11.1Hospitality is a broader and most crucial concept in present business scenario. It is aneconomic activity which involves the provision of services and the organisation of short termaccommodation in the hotels, motels and other facilities. It establishes a strong relationshipbetween the host and guest in the industry. The hospitality industry is a wide abstraction ofbusinesses which renders services to customers (Jiang, Scott and Ding, 2015). It is emphasisedon the spirit of customers and supplying particular experiences for them. The hospitality industryis differentiated because it relies to a great extent on discretionary financial gain and free periodof time. It is a very important concept in present global businesses because now a days, peopletravel different places for the purposes of business, vacation and exploring the new ideas andopportunities for which they need accommodation and various other facilities. PKF hotel expertwill put greater attention to the different kinds of services which must be provided to thecustomer in the hospitality industry and they are discussed below :Food and beverages : Hospitality industry offers various style of cuisines in theirrestaurants and beverages which inspires the customer to celebrate the special occasion inthe hotel to enjoy the variety of food and drinks.Spa packages : In present business world, every hospitality industry offers Spa servicesto their customer. This is because when customer travels the long flight they needsrelaxation or also when the customer has send their maximum time on beach which has

caused them with tanning in skin and dry hair for which they uses the spa services of thehotel.Cruise lines : Cruise ships are growing at a greater speed in the hospitality industry. Itprovides services of cruise which are huge in size and renders luxurious facilities to thecustomer. Sleeping cabin is one of the most crucial services of the cruise ship which alsooffers fine dinning, snack bar, lounges, etc. Food services : The hospitality provides services of food which involves quick servicerestaurants like quick meals or cafes, catering businesses which will provide banquet halland catering services to the customer.Travel and tourism : This occupies the wider space in the hospitality industry andinvolves trains, buses, flights, cruise, etc. It involves the movement of the customer fromone place to another (Law and et. al., 2015). It is a very important industry becausepeople travel between the nations for various purposes like education, vacation,businesses, etc.Entertainment services : Entertainment is an important part of travelling in existingbusiness scenario and every travelling is associated with fun and entertainment whichgives the pleasure of enjoying the journey to the customers. Some of the offerings ofentertainment services includes Marian, sports and gaming, night club, bars, etc. Structure of international hospitality industryThe following is the structure of hospitality industry in UK :Hotels : They are the most crucial aspect of the UK hospitality industry. In UK there arearound 48000 hotels of numerous types and categories which includes more then 250,000people in the operation and working (The Structure and Nature of the InternationalHospitality Industry, 2019). Furthermore, UK has all types of hotels ranging from normalto 3-7 star luxury hotels. For instance, Marriott hotel, Marriott, Holiday inn, etc.Restaurant : It is again an important concept and includes two types of restaurantsnamely, take away and dining outlets. Apart from this it also involves coffee shops andhistoric or ethnic restaurants. There are around 105,000 restaurants in UK and it hasemployed more than 450,000 people in the working and operations of the restaurants(The structure of hospitality, 2019).

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