Hospitality Industry: Sectors, Contributions, and Skills

Hotel Chain Recruitment
Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1 Exploration of different sector of hospitality and the many different types of businesses
within it and the diverse products and services they offer..........................................................1
2 Discuss the contribution of hospitality industry to local, national and international
economies....................................................................................................................................2
3 An evaluation of how global growth, and uses of franchising and licensing agreements have
influenced the development of hospitality industry and contributed to total economic worth...3
TASK 2............................................................................................................................................3
1 Various operational and functional departments in hospitality sector.....................................3
2. Different employment roles found in operational department in hospitality sector...............4
3 A review of the skills gaps and shortages in such types..........................................................4
4 An analysis of how skills gaps impacts on hospitality businesses and ways through which
could be resolved.........................................................................................................................5
CONCLUSION................................................................................................................................5
REFRENCES ..................................................................................................................................6

INTRODUCTION
Hospitality industry is a pure customer oriented sector which always attempts to new and
innovative services to customers for maximising their satisfaction level. This industry mainly
covers vast category of fields that is transportation, travelling, lodging and some core areas of
tourism sector. Present report is based on Crowne Plaza which a multinational brand in Hotels
headquartered in United Kingdom (Alon, Ni and Wang, 2012). It is a chain of hotel services
which are offered approximately 53 countries. This report describes about different sectors
which belongs to hospitality services along with the services which they offer. It also discusses
about current structure, size and scope of hospitality industry. Additionally, it elaborates about
current and anticipated skill that is required in hospitality industry.
TASK 1
1 Exploration of different sector of hospitality and the many different types of businesses within
it and the diverse products and services they offer
Hospitality industry is consist of lots of sectors whose main objective is to avail effective
services to its users as well as clients in order to retain them for longer period. It has been
observed that mainly hospitality sector includes transportation, Lodging, Food and Beverages,
travel technology, recreation etc. Main of them are described as below:
Lodging: It is simply defined as accommodation place where people used to stay during
their visit from one place to another. Lodging is commonly named as Hotel industry that is
availing accommodation facility to its customers. It can be said that Crowne Plaza Hotel comes
under lodging sector (Bailly and Léné, 2012). This hotel is offers variety of product and services
to its customers for influencing them for longer duration of time. It includes fitness centre,
Indoor pool, advance reservation facility, complimentary breakfast facility etc to its guest.
Transportation: Transportation services can be seen in the form of cabs, ships, buses,
flights, trains as it helps traveller to move from one place to another in less period of time. It is
part of hospitality industry as with the help of transportation facilities only guest can reach the
place of their want (What Are The 4 Segments Of The Hospitality Industry, 2018). Products and
services offered by transportation sector of Hospitality industry includes mobile services, online
booking option, itinerary for client, variety of transportation options with minimum time limit.
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