Contemporary Hospitality Industry

Contemporary Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
Main Body.......................................................................................................................................3
Discuss different kinds of business in hospitality industry along with the products & services
they offer......................................................................................................................................3
Operational and functional departments within selected hospitality organization......................4
Contribution of hospitality industry to local, national and international economies...................5
Interrelationship between operational and functional units of hospitality organization..............5
Discuss the way in which franchising and licensing agreements influenced development of
hospitality industry at global level...............................................................................................6
Discuss the contribution of franchising and licensing development towards economic worth of
hospitality sector..........................................................................................................................6
Different operational roles within hospitality industry................................................................7
Skills required for performing roles in hospitality industry.........................................................8
Discuss gaps in skills within hospitality industry in context of different operational roles........8
Examine the impact of skills gaps over hospitality business also provide appropriate solution
in order to address the gap issue..................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Business is wider and broader which consist of different types of organisation like
medium, small and large enterprises. Main purpose of this report is to critically understand the
importance of contemporary business environment in hospitality industry. Crowne plaza, which
is the multinational. Hotel provides number of services example lodging, event management,
wedding and many more. There they have different types of competitors in market like Accor,
IHG, etc. This report comprises of number of different bases in hospitality industry, operational
functional department, contribution to hospitality industry to local, National and international
level, use of franchising and licensing agreements, range of different operational roles, skills
needed for roles within hotel, skill gaps within hotel sector, pestle and SWOT analysis and
implication of current and potential trends (Ferguson, 2016).
Main Body
Discuss different kinds of business in hospitality industry along with the products & services
they offer
Hospitality industry is considered as a large industry which signifies different types of
company for meeting need of customer in proper manner. There are diverse types of hospitality
sector which is given beneath:
Accommodation it is significant for hospitality sector that service is offered to guest.
There are diverse type of facility which is important for comfortable staying, favorable
accommodation which is offered through hotel, resource and many more.
Recreation activities organized to enjoyment & entertainment are included. The facility
offered by resort club in which person focuses on enjoying it's time. There are diverse types of
resources beach is Ski resort and so on. There is diverse type of recreational facility, hotel offer
lodging facility for specific period of time. It also offers diverse types of varieties that are
significant for satisfying user. There are diverse facilities such as accommodation & food which
is offered by Hotel Marriott, Hyatt is considered as a different example connected to hospitality
sector.

Operational and functional departments within selected hospitality organization
Operational department:
Front office services the department connected to Crowne Plaza Hotel emphasis on
interacting with guest for visiting. They call and book reservation as per guest need and also they
offer proper solution of issue that is faced by its guests in order to stay.
Housekeeping department it is a duty of housekeeping department to handle clean
atmosphere in hotel for satisfying guest.
Food production sector is considered as it hotel department which is liable for providing
quality food to its guest (García-Rodríguez, Armas-Cruz and González-de-la-Rosa, 2020).
Functional department
Account department in reference of account department connected to Crowne Plaza
Hotel, the person emphasis on putting proper control on inflow and outflow of cash and also
managing proper finance within company then they emphasize on preparing financial report in
an appropriate way.
Maintenance is primary purpose related to maintenance department which is connected
to activity related to equipment within hotel & they needed to assess performance connected to
tool, machinery and emphasize on repair it accordingly.
Security department all function related to safety are implemented by security sector
connected to Crowne Plaza Hotel. The HR department within hospitality industry, it is important
to hire competent staff members during the period of time so that HR professional of chosen
Hotel execute different activity for qualified applicant during particular phase of time period.
Contribution of hospitality industry to local, national and international economies
It is analyzed that hospitality industry emphasized on growing and very important in
improvement of economy at local and global level within local level. They focus is on grabbing a
personality to individual person in order to interact with basic essential. The hospitality industry
is important for development of country it is analyzed that there are approx 4.49 million people
employed in hospitality sector and around 10% of whole population of countries there are approx