Career Management in Hotel & Hospitality Management

This article discusses the importance of career management in the hotel and hospitality industry, focusing on the skills needed to succeed as a manager. It explores short and long term goals, the motivation theory of Maslow, and career opportunities within the industry. The article also highlights the challenges and appealing aspects of the industry.

Running head: HOTEL & HOSPITALITY MANAGEMENT
Hotel & Hospitality Management
Name of the Student:
Name of the University:
Author’s Note:

2HOTEL & HOSPITALITY MANAGEMENT
Part A
Executive summary
Career management is one of the most important aspects that must be followed while setting a
career of someone’s own choice. This is a very important step that helps in understanding about
the individual needs of the employees and the skills that are needed to support them. In order to
shine as a manager one has to abide by this system as this will help him to support all the team
mates by giving them the right kind of training. The motivation theory of Maslow has also been
very useful in satisfying the different needs within the lives of each individual. This helped in
getting the motivation right from the grass root level.
Introduction
I want to join the hotel and hospitality sector as I grow up. It is for this reason that I have
to undertake detailed analyses of the roles that I will have to play in the future. There are some
responsibilities that are crucial as part of the hotel and the hospitality industry sectors. Right
from my school days I have dreamt of becoming a successful manager in one of the top, well
furnished and posh hotels of Australia
This profession is of much importance to me as it will help me to get proper exposure to
the corporate world. I will also be able to meet many new people coming from different social
and cultural backgrounds. This will help me in developing a deep and intricate understanding of
the cultural and religious beliefs of different employees and guests. I have to focus on skills like
teamwork. This is of utmost importance as this will help me to work in a cooperative and
supportive manner. I will be able to provide the support and help to all my co-workers.
Communication skill is also one of the major skills that I will have to undertake. This will help

3HOTEL & HOSPITALITY MANAGEMENT
me to communicate clearly with all the concerned stakeholders. In order to work as an ideal
manager I will have to undertake many important Group discussion and personal interview
sessions. Organization skill is of utmost importance as I will have to work as a multi-tasker. I
will have to look after the front desk, property management, reservation facilities, employee
guest relationships, GM meeting and other such functions many other such activities.
My Career
I am doing graduation in the field of business and management. It is after enrolling
myself in the business studies that I have been able to understand about the different
management positions. I was attracted to take up the management position. It is for this reason
that I have taken up an interest in the same field. I see the career of a manager as my broader
career. I have been able to understand the advantages that one will get after taking up the career
of a manager. Thus I have chosen to pursue my graduation in the field of management studies
with a specialization in the hotel and the hospitality sector. This will help me to get all the
possible support for establishing myself as an ideal manager.
I have been able to understand that career management is of utmost importance for being
successful in life. Msengeti and Obwogi (2015) had stated that career management is one of the
most important activities that must be undertaken in order to set a clear and well-organized
career path. However, Fok and Young (2016) has argued that this process has at times turned
about to be tiresome as it needs a lot of devotion, patience and time. However I have always
given huge importance to the career management procedure as it helps me to identify my
weaknesses and my strengths (Callanan, Perri and Tomkowicz 2017). It helps me to stay aware
of the new skills that I need to develop in order to flourish in the long run. I have been able to

4HOTEL & HOSPITALITY MANAGEMENT
make a well planned and organized routine through which I can move in a step by step manner.
This has also helped me to understand the employee needs and how to solve them by using the
resources that are actually needed.
Goal Setting
I have set both short and long term goals that will be helping me to attain my objective in
a proper and organized manner.
Short term goals
Financial skills
I want to develop this skill within a short period of time as it is very important in this
field. It is the manager who has to undertake the role of setting the room rates, budgets and also
the rate of the other hotel and hospitality sector services. If there are any errors in the cash flow
or shortage in the capital funds of the hotels, the manager will be the first person to be
questioned. Thus I have to learn the accounting rules in order to keep a proper eye over the
budget of the hotel
Communication skills
This is also my short term goal as I will have to communicate with a large number of
stakeholders as part of the hotel and hospitality sector. I will have to communicate with the
internal stakeholders like the team members, Assistant manager, supervisors, product specialist,
quality assurance, Chefs, laundry sector and many others. On the other hand the external
stakeholders like local governing bodies, raw material suppliers and others have to be
communicated. A thorough communication has to be undertaken right from the initial stages so

5HOTEL & HOSPITALITY MANAGEMENT
that I can develop a horizontal communication system within the organization. This will help me
to establish myself approachable and transparent with my employees. I will be able to take the
necessary feedbacks and also convey important organizational decisions across all the
employees.
Long term skills
People skills
This is one of the most important skills that I will try to inculcate within myself in order to
become a successful manager. I consider interpersonal skills as one of the most essential skills of
an ideal manager. Every day the manager has to meet with so many different people approaching
with different issues. The manager has to keep a stress free and calm mind in order to hear all
these issues and then solve them accordingly
Critical thinking skills
A per my perception developing a critical skill is a long process. Ideal managers must have quick
decision making and judgment power. I will have to develop this skill within myself so that I can
become a successful manager (Lee and Ok 2016). I will have to make sure that I always think
about the effects of certain decisions before taking it. I will have to develop a critical thinking
skill by questioning the existing norms. For an instance the norm of unequal pay to the male and
female employees is a good example. Before accepting this norm, I will have to cross-question
myself before accepting any rules and also before starting any rules.

6HOTEL & HOSPITALITY MANAGEMENT
Computer Skills
I order to become a successful manager in future; I will have to develop the computer skills and
the modern digitalized skills that will help me to do all the work in a time optimizing and error-
free manner.
Motivation theory model
In order to meet with all the short and long term goals, I will have to abide by the motivation
theory of Maslow (Dohlman et al. 2019). This will help me to proceed in a step by step manner. I
feel that in order to establish myself as a successful manager I will have to make sure that I am
being able to satisfy all my needs.
Psychological needs-I will make sure that I am fulfilling all my basic needs. I am thankful that I
am getting all the resources to satisfy my basic needs of food, clothing and shelter. This has
always acted as the basic motivation. This helps me to think about the rest of the steps involved
in attaining my career.
Safety needs
The safety needs like a well-paying job and a good educational institution are also very helpful. I
feel that I am fortunate as I have a supportive family and also a good educational background. I
feel secure as I know that my mentors and teammates are there to support me.

7HOTEL & HOSPITALITY MANAGEMENT
Belongingness
This level of the hierarchical theory deals with the satisfaction of social needs like love,
friendship and belongingness. I will always like to stay close to a good and cooperative group of
friends and co-workers that will help me to get proper moral and social support.
Self-esteem
On satisfying all these levels of need will be able to become self-dependent and develop a
decision making power. As I have been able to develop a certain satisfactory level in all these
aspects I have also developed the self-esteem of my own that will be beneficial in my career as a
manager.
Conclusion
Thus it can be concluded that career management is one of the most important aspects to
prosper in life. I will follow the career management method as it will help me to understand the
strengths and the weaknesses that are present within me. I will be able to understand not only my
own needs but the individual needs of my tea, members as well. This will enable me to align the
skill gaps with the actual training and development that will be needed. The career goals can be
obtained successfully only with proper motivation. In order to get the motivation throughout I
will also follow each step of the Maslow’s need theory. This will enable me to look after each
and every level of need right from the basic necessities of life. Following this method will also
be very useful in my career.
Part b Scrip of video
Industry Sector Analysis

8HOTEL & HOSPITALITY MANAGEMENT
A detailed description of the industry sector that you want to be working in after you
complete your current degree
I want to work in the hotel and hospitality sector. This is because I feel this sector will
help me to learn people skill and get a global exposure within a very short period of time. I will
be able to meet many new people coming from different parts of the world. I will join this sector
after finishing my graduation.
Information on the career opportunities within this industry sector;
This sector has a wide range of career opportunities. After joining the hotel and
hospitality industry one can take up the role of a receptionist, a front desk crew member,
housekeeping head, chef, kitchen captain, Assistant Manager, General Manager and many more.
There are many career opportunities in this aspect. The hotel and the hospitality sector
will give opportunities like working as a Chef, HR manager, Laundry head, manager and other
such opportunities. I know that each of this profession is respectable but I want to apply for the
post of a manager as this will give me a very good exposure.
Information on the career challenges within this industry sector; and an evaluation of the
most appealing aspects of this industry sector for YOU personally.
Challenges in this industry are lack of a proper communication skill and interpersonal
skill. In order to shine in this field one has to have a brilliant communication power. This will
help them to communicate with people in a very free, friendly and approachable manner. There
will be many guests coming from many different cultures. Thus the professionals working in this

9HOTEL & HOSPITALITY MANAGEMENT
field have to take care of each of the needs and demands of their guests by making sure that they
are not giving any changes of complaints. Cross-cultural competence is also one of the big
issues or hurdles that one can face. The professionals have to work in a very neutral and
unbiased way. They have to make sure that none of the guests are being bullied or given less
priority because of their religious or cultural backgrounds.
I personally find certain factor much appealing in this sector. This is the sector that can
give me huge exposure to the external world right after my joining. I will be able to learn about
different cultures and ethnicity of people coming from different parts of the world. Apart from
this I will also get training from the most eminent hoteliers. This sector will not only help me to
earn a good monetary benefit but will also help in my career development and growth. The other
factor that I personally find good is the on job training facility. The hotel industry is a very
good learning platform, as it helps in understanding about the skill gaps that I need to fulfill. I
can do this work while I am already working. In other words I do not need to take any extra
leave in order to get the skill development trainings. On job training facility helps in getting
practical work experience and also learns at the same time.

10HOTEL & HOSPITALITY MANAGEMENT
References
Callanan, G.A., Perri, D.F. and Tomkowicz, S.M., 2017. Career management in uncertain times:
challenges and opportunities. The Career Development Quarterly, 65(4), pp.353-365.
Comohotels.com. (2019). [online] Available at: https://www.comohotels.com/en/thetreasury.
[Accessed 18 Apr. 2019].
Dohlman, L., DiMeglio, M., Hajj, J. and Laudanski, K., 2019. Global Brain Drain: How Can the
Maslow Theory of Motivation Improve Our Understanding of Physician
Migration?. International Journal of Environmental Research and Public Health, 16(7), p.1182.
Fok, R.H. and Yeung, R.M., 2016. Work attitudes of Generation Y in Macau’s hotel industry:
management’s perspective. Worldwide Hospitality and Tourism Themes, 8(1), pp.83-96.
Greenhaus, J.H., Callanan, G.A. and Godshalk, V.M., 2018. Career management for life.
Routledge.
Lee, J. and Ok, C.M., 2016. Hotel employee work engagement and its consequences. Journal of
Hospitality Marketing & Management, 25(2), pp.133-166.
Liang, T.L., Chang, H.F., Ko, M.H. and Lin, C.W., 2017. Transformational leadership and
employee voices in the hospitality industry. International Journal of Contemporary Hospitality
Management, 29(1), pp.374-392.
Msengeti, D.M. and Obwogi, J., 2015. Effects of pay and work environment on employee
retention: A study of Hotel industry in Mombasa County.

11HOTEL & HOSPITALITY MANAGEMENT
Park Hyatt Sydney. (2019). The Park Hyatt Sydney. [online] Available at:
https://www.hyatt.com/en-US/hotel/australia/park-hyatt-sydney/sydph. [Accessed 18 Apr. 2019].
Stoyanov, S., 2017. A theory of human motivation. Macat Library.
The Byron at Byron. (2019). The Byron at Byron Resort and Spa | Luxury Accommodation
Byron Bay. [online] Available at: https://www.thebyronatbyron.com.au. [Accessed 18 Apr.
2019].
Willie, P.A., Connor, D., Sole, J., Forgacs, G., Grieve, R. and Mueller, J., 2017. Human capital
challenges in the hotel industry of Canada: finding innovative solutions. Worldwide Hospitality
and Tourism Themes, 9(4), pp.402-410.
Yan, Z., Wang, T., Chen, Y. and Zhang, H., 2016. Knowledge sharing in online health
communities: A social exchange theory perspective. Information & Management, 53(5), pp.643-
653.
Yang, F.X. and Lau, V.M.C., 2015. Does workplace guanxi matter to hotel career
success?. International Journal of Hospitality Management, 47, pp.43-53.

12HOTEL & HOSPITALITY MANAGEMENT
Appendices
Appendix A
Employer 1
Company name –Park Hyatt Sydney
Contact person – The HR recruiter
Position title –The Head HR
Postal address - 7 Hickson Road, The Rocks
Sydney, New South Wales, Australia, 2000
Phone number - [phone]
Email - [e-mail]
Organization website – [https://www.hyatt.com/en-US/hotel/australia/park-hyatt-sydney/sydph]
Other links – [If there is a specific employment and or internship link copy this link here]
Overview of [Insert organisation name here]:
Employer 2
Company name –Byron at Byron Resort & Spa
Contact person – The HR recruiter
Position title –The Head HR
Postal address - 77-97 Broken Head Road
Byron Bay NSW 2481

13HOTEL & HOSPITALITY MANAGEMENT
Phone number - [phone]
Email - [e-mail]
Organization website – [https://www.thebyronatbyron.com.au/]
Employer 3
Company name –COMO, The Treasury
Contact person – The HR recruiter
Position title –The Head HR
Postal address – COMO The Treasury, 1 Cathedral Avenue, Perth, WA6000 Australia
Phone number - [phone]
Email - [e-mail]
Organization website – [https://www.comohotels.com/en/thetreasury]
COMO The Treasury
This is one of the most important and well known luxury hotels of Australia. It is located in the
heart of Perth, Western Australia, occupying the 19th-century State Buildings. The hotel is richly
designed with the beautiful works of art like a lounge, bar, library. There are about 48 well
furnished and elegant guest rooms trying to provide the best service to their clients.

14HOTEL & HOSPITALITY MANAGEMENT
There are different career opportunities available like that of a professional Chef, House keeper,
Receptionist, Manager. I will apply for the post of manager as it will help me to get a very good
exposure.
Byron at Byron Resort & Spa
One of the spa resorts located in Australia that specializes in the amalgamated feel of sublime
and modernism. On one hand guests can enjoy the feel of nature in the midst of the wild ducks,
the green lush garden and on the other hand they can enjoy the modern spa and beauty sessions.
There are positions like beautician, house keeper, manager, HR recruiter and others. I aspire to
join this hotel as the manager.
Park Hyatt Sydney
This is of the most vibrant and busy hotels of Australia. The beautiful location of the hotel
attracts the attention of the guests. Guests can get the view of Sydney Opera House, art galleries,
museums and enjoy the comfort of the hotel at the same time. Positions like room cleaners, head
Chefs, manager is available there. I would like to apply for the post of a manager and get
innovative ideas from people of different cultural backgrounds.

15HOTEL & HOSPITALITY MANAGEMENT
Appendix B – Learning/Career Goals
What do I want
to learn?
Short
term
or
Long
term
What do I have
to do?
What support
and resources
will I need?
How will I
measure my
success?
Target date
for review of
results for
the next 10
years
People skill Long
term
Regular
communicatio
n and
feedbacks from
employees
Guide books
and feedbacks
Performanc
e ratings
2years 2019-
2021
Critical
thinking skill
Long
term
Develop
decision
making skill
Mentor and
employee
feedback
Result of
decisions
taken by me
2years`2021
-2023
Computer skill Long
term
Take regular
computer
coaching
Books, mentor
help
Test results 2years`2023
-2025
Financial skill Shor
t
Learn
budgeting
Books, lecture
guides and
By checking
ROI and the
2years`2025
-2027

16HOTEL & HOSPITALITY MANAGEMENT
term mentor help company
performance
Communicatio
n skill
Shor
t
term
Regular Group
Discussion and
personal
interview
sessions
Books and
classes on
communicatio
n
Recipient
feedback
2years`2027
-2029