Hotel Operations: Front and Back Office Executives

Running head: Hospitality
Hospitality

Hospitality
Table of Contents
Introduction.................................................................................................................................................3
Characteristics of the accommodation sector...............................................................................................3
Define front and back of house operations and how they work together.....................................................3
Examples that create value for customers....................................................................................................4
Various roles of different departments in delivering guest services.............................................................5
The causes of customer dissatisfaction of hotel operations..........................................................................5
Examples of value added impacts that deliver front and back office executives..........................................6
Significance of deliver quality service and how it relates to hotel operations..............................................6
Conclusion...................................................................................................................................................8
References...................................................................................................................................................8
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Hospitality
Introduction
The primary aim of this task is to summarize the articles which provide ample of
information about hotel operations. It further elucidates that how front and back office executives
play a major role in providing services and products to the customers around the globe.
Characteristics of the accommodation sector
There are various characteristics of accommodation sector that have been discussed below.
 Comfortable and clean rooms attached with toilet, bathrooms and fully equipment with
effective supplies.
 This sector further focuses on intangible sector. The accommodation sector sells an
experience or a feeling that is effective and desirable.
 This sector is perishable and dynamic. The accommodation sector is 24 hours a day,
seven day a week.
 Heavily and unique dependent on the customer satisfaction. The accommodation sector
is rendering services and products to the customers with extra time and cash on their
hands.
 Top management and managers of the protection and security and 24 hours maintenance
amenities.
 Clinic facilities with skilled and qualified nurses, doctors and essential supplies.
 Accommodation sector further helps in improving customer satisfaction globally as it
also helps in maintaining sustainability in the environment and workplace as well (Lee &
Way, 2010).
Define front and back of house operations and how they work together
At hotels, the front and back office staff play a major role in servicing clients effectively
and successfully. The front office refers to the reception, front office and core operations
departments of the hotel. This includes sales, front desk, reservations, housekeeping, marketing
and concierge. The front office is a place where clients go when they appear at the hotel. On the
other hand, the back office is a portion of a firm made up of administration and support
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