Leadership and Management for Service Industry

Leadership and
management for service
industry

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 Classical management theories and application at Ritz Hotel................................................1
P2 Role of leader and theories to adopt.......................................................................................3
P3 Chosen management and leadership style in Ritz Hotel........................................................4
LO2..................................................................................................................................................5
P4 Internal and external factors influencing management styles and structure in hospitality
industry........................................................................................................................................5
LO3..................................................................................................................................................7
P5 Management and leadership hard, soft skills.........................................................................7
P6 Future management and leadership skills required in hospitality sector................................8
LO4..................................................................................................................................................9
P7 Change management systems and leadership in implementing change.................................9
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................12

INTRODUCTION
Leadership and management for service industry can be understood to be widely crucial
aspect where there is dynamic growth analysed in competency horizons. Service sector
specifically tourism and hospitality industry is going under transformative phase where leaders,
managers have role to bring on best customer’s services. Ritz Hotel is one of the best brand in
tourism and hospitality industry having wide range of expanded customers market, having
innovative tourism services. It was founded in London, UK with key products that are package
holidays, Charter as well as Scheduled passenger airlines, hotels and resorts. Its major services
are hotels, package vacations and flights.
The report will be discussing classical management theories, leadership styles which play
crucial role in serving management goals. Research further will be analysing factors influencing
management styles, new future leadership skills needed within services sector. Study will
proceed further research on soft skills, hard skills possessed by leaders in hospitality industry, for
building competitive business scenarios and corporate advancement for prolific growth
innovatively. Change management systems in implementing change have been found to be
highly crucial where study will differentiate further between two companies.
LO1
P1 Classical management theories and application at Ritz Hotel
The classical management theories have been identified as widely practical management
theories on which hospitality sector in service industry has been vividly growing. In other words,
classical management theories do not focus on social needs rather they advocates centralised
decision making, maximising revenues along with labor specialisation. Management theories
have specific profound scale varied growth to be reached on by implemented practically.
Classification management theories which can be implemented at work are as follows (Ghavami
and et.al, 2020). Scientific management theory: This theory can be understood as widely the best
management theory for improving company level of task completion in effective format.
There is also diverse aspect of innovative functioning where scientific management
theory will profoundly generate stringent performance aspects innovatively. It cuts
though aesthetics of production which focuses on increased production of value for
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competitive scale to perform higher scale connective horizons. Hospitality companies in
competitive industry by evolving on implementation of scientific management theory will
be able to produce more quality growth services (Madsen and Scribner, 2017) There is
also competitive shift towards varied range of informative training on which theory
practical implementation, raises up profound new creative industry stability. Hospitality
industry will be able to competitively focus on diverse market synergies for specific
dynamic reach and enhance wider customer oriented services. At the time, when
scientific management theory is applied at Ritz Hotel, this have chances to improve focus
of managers towards analysing work flows with the hope of improving economic
efficiency, particularly about labor productivity. Moreover, application of the theory will
aid managers of the establishment in having good ability to control, decreasing
inaccuracy, stimulating positive relationship and making quick decisions.
 Behavioural management theory: This management theory has been identified as one of
the best classic management theory where approaches to the workplace should be at best
interest in both company and stakeholders. This theory has been developed by Chester
Bernhard in 1940 to bring on coordination among departments for wider scale
connectivity and success within workplace for dynamic work growth reach. Hospitality
companies will be able to generate stronger compatibility within workforce by practical
implementation of this theory. This theory also will enable promising fundamental
growth in vision oriented growth to evolve on competitive targets, also frame competitive
business positioning fundamentally. Application of behavioural management theory in
Ritz Hotel guides managers in understanding human aspects better that are related to
workforce. This assist experts in treating manpower like significant asset so to attain
objectives. It fosters potentials among organisational managers to observe addition to
measure behaviours. It can be also analysed that application of scientific management
will enable new competencies to be promoted on by leaders and managers within training
of employees. This will also promote wider scale performance horizons competitively
within functioning, where scientific management implements larger connective metrics
(Yoon and Suh, 2021).
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