Role of Communication in Hotel Operations

Front Office Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
Part 2 A: Analysis of the contribution of communication in effective performance of the
functions of different departments...................................................................................................4
1. PMS and other communication tools .....................................................................................4
Part 2 B: Ensuring the effectiveness of these communication as they are helpful in performance
of hotel operations............................................................................................................................5
1. Discussion of different operational reports.............................................................................5
2. Budgeting................................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
.........................................................................................................................................................8

INTRODUCTION
Communication is the effective approach which help in disbursement of information
from one place to another. The role of communication in hospitality organisation is quite
important as this will help to bring coordination in between the different departmental functions
i.e. front office, housekeeping, food and beverage etc. There are large number of communication
tools and approaches which are used within international hotels in effective dissemination of
information includes the use of PMS software and focus over direct communication through
removal of channels (Ettinger, Grabner-Kräuter and Terlutter, 2018). Hilton UK is taken in
assessment of the role of communication in respect to the execution of operations successfully in
between different departments.
This report covers about analysis of the contribution of communication in effective
execution of operations between different departments of an organisation. Also, ensuring about
the effectiveness of communication through analysis of the performance of hotel operations is
covered in this report.
Part 2 A: Analysis of the contribution of communication in effective
performance of the functions of different departments
1. PMS and other communication tools
Hilton UK is international hospitality organisation. This group having their operations
worldwide and perform functions with the help of different departments. The number of
departments working within Hilton UK includes front office, housekeeping, reservation, food
and beverages etc. The success of this hotel in UK is depends upon many factors. The one most
important internal aspect which contributes in the success of an Hilton UK includes effective
communication (Genç, 2017). This will aid in creation of coordination in between the different
departments which allows in performance of overall functions within specified period of time
along with accomplishment of predetermined objectives.
The different number of communication tools which are used by this hotel in effective
disbursement of information includes:
PMS: It is communication system which is named as property management system. This
tool is the heart of Hilton and similar to the ERP system. The main purpose of this software is
about bring coordination in between the functions of front office, sales and planning, report etc.