Emotional Intelligence and Professional Relationships at Workplace

This essay explores the role of emotional intelligence in improving professional relationships at the workplace. It discusses the impact of emotions on organizational behavior, the importance of emotional intelligence in decision-making, and ways to evaluate and enhance emotional intelligence. The essay emphasizes the significance of emotional intelligence in building positive and effective relationships with colleagues and achieving organizational goals.

ESSAY
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Topic............................................................................................................................................3
Emotions at workplace................................................................................................................3
Emotions and organizational behaviour......................................................................................4
Emotional intelligence and professional relationship..................................................................5
Emotional intelligence evaluation...............................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
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INTRODUCTION
Emotional intelligence can be defined as a capacity of an individual to control, be aware of
and express one’s emotions in order to handle any kind of interpersonal relationship. It is mostly
seen as a key to success both professionally and personally. Many researchers say that emotions
are better to be left at home and it helps an individual to make better decisions (Cross and
Carbery, 2016). One should not engage themselves in emotional decision making it can affect
their entire judgement. This essay will lay emphasis on ways in which emotional intelligence can
help an individual to improve professional relationship at work place using relevant ideas and
sources.
MAIN BODY
Topic
How learning about emotional intelligence can help improve professional relationships in
the workplace
Emotions at workplace
Emotions play a vital role in organizational behaviour. Emotions have both positive and
negative impact at workplace. Positive impact can help in an individual to achieve or fulfil
various challenges at workplace and sometimes also helps in solving a problem creatively.
Whereas negative impact can become a threat for the individual at workplace and sometimes
makes and individual least flexible to adopt changes in the norms (Cross and Carbery, 2016). So,
it is important to focus on emotions at workplace at it can affect performance, creativity, decision
making, individual behaviour, group dynamics and many more. An individual can experience
positive impact of emotions at workplace only if there is increase in performance or has higher
income etc. But many times, it has been observed that the effect of emotions at workplace down
not always remain constructive many thins it can affect a person’s behaviour as well and it
completely depends upon the context. Emotions and emotional intelligence are one of the most
prominent features that affect an individual’s job ad their roles and responsibilities at workplace.
It is important for a person to have a control on their emotions as it not only affect’s their
behaviour but it also affects their workload, professional relationship etc. it has also been
observed that emotions can help an individual to learn and amplify their skills (Cross and
Carbery, 2016). Control over emotions can help an individual to become goal oriented but if
these emotions are not controlled then it can affect an individual in many ways: it can not only
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affect an individual’s work, their behaviours but it can also affect their professional relationship
with others. As if a person does not have a control over their emotions then it can affect their
behaviour and relationship with other by increasing anger, sadness, fear, anxiety etc. So, it is
important for an individual to understand.
It has been observed that emotions have a direct connection with decision making i.e. it can
influence a person’s decision making. Most of the time it is seen as a negative influence on
individual’s decision making. It is required that a person should have control over their emotions
and should take all the decisions on the basis of rational criteria’s. At workplace it is extremely
important for an individual to focus and have a control on their emotions as it can
directly/indirectly affect an organization both financial and economic activities. A person
working in a corporate organization should take decisions considering effect of their decision on
both financial and economic performance of an individual not on the basis of they feel. It will not
only affect activities of an organization but their wrong decisions can affect their relationship
with their colleagues and top management as well. So, because of this it becomes important for
an individual to control their emotions as positive relationship between co-workers help in
building an effective organizational environment and culture. For this every employee within an
organization should know skills required to gain emotional intelligence such as: accurate mood
appraisal, ways to express one’s emotions to others, adaptation of emotions etc. and in order to
achieve the emotions one should be aware of social skills, self-awareness, self-management and
social awareness. So, according to Cross and Carbery, (2016) emotions is one of the most
important things that affect’s an individua’s working life, professional relations etc. as they
influence an individual’s decisions, behaviour and many more. Emotional intelligence can help
them to control their emotions and increase a hold on their emotions, improve their decision
making, performance etc.
Emotions and organizational behaviour
As per the view of Bratton, (2016) emotional brain of an individual is quite impulsive and
because this they become inefficient to look into the future. Only because of this decision
making in which emotions are involved is full with danger. According to many researcher’s
people need to focus on engaging themselves in decision making process rationally. Most of the
employees many times engage themselves in perusing their organizational goals in such a logical
manner that they neglect their existence of emotions which also affects their decision making.
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According to few researchers it is an employee should know importance of emotional
intelligence at workplace especially in decision making. They should know how and what level
of emotions they should show, in other words they should know ways in which they can control
their emotions at workplace. There are two perspective that affects an induvial work and
behavior at workplace. First is that an individual should involve their emotions within their work,
second is that they should not get involved within their emotion. Effect of first perspective is
mostly positive but effect of second perspective is mostly negative. Managing and harnessing
emotions helps a person in their exponential growth within an organization which will further
help them in developing positive professional relationship with other employees or seniors as
well (Bratton, 2016). Nowadays, concept of emotional intelligence is becoming more and more
popular. It also helps in explaining why a person is good with others. Emotional intelligence
helps a person in identifying and controlling their emotions as well as become aware of other’s
emotions as well. EI help in teaching a person to deal with others, socially interact with others
especially at workplace.
Emotional intelligence and professional relationship
As it has already been discussed that emotional intelligence is an ability of an individual to
cope up with their emotions, understand it, recognize and manage their emotions (Gardiner and
Barefoot, 2019). Emotional intelligence helps an individual to understand others, their feelings,
remain motivated, build a positive attitude towards work, grow positive mindset. This eventually
helps them to deal with problematic situations and improve their relationship with others. EI can
help in building a positive and effective relationship with workers or co-workers which
eventually helps in increasing both oneself and co-workers productivity, build strong relationship
with clients so that they remain loyal with the organization and lastly build a strong relationship
with the organization or top management of the organization in order to achieve organizational
goals (Thompson, 2015). Control over one’s emotions or paying attention to own’s own
emotions helps a person to view an event with different perspective. They can understand oneself
and other perspective on a situation in a better manner. It further helps in developing required
skills within a person such as effective decision-making skills, creativity, problem solving skills.
It further helps them in managing their priorities, manage anger issues and develop important
required skills as well.
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Emotional intelligence evaluation
In order to develop positive professional relationship with others at workplace an
individual need to get a hold on their emotions through emotional intelligence (Gardiner and
Barefoot, 2019). But for a thins a person should be aware of their level of emotional intelligence
and ways to evaluate it. It is important for a professional to evaluate their level of emotional
intelligence (EI) so that they can work on themselves and bring improvement within themselves
and build strong professional relationships within their workplace. There are various ways
through which a person can evaluate their own EI, emotional management of others and
emotions that are currently in action (Cottrell, 2015). These evaluation helps a person to
understand what level of EI do they i.e. how well they can understand other emotions, how well
they can understand other emotions, how well they react on their feelings and control over their
emotions. Gaining a control over one’s emotions and have a high score of EI helps a person to
work on themselves and build a strong and positive professional relationship with others.
CONCLUSION
From the above essay it has been concluded that emotional intelligence is quite important
for an individual as it helps them in gaining a control over their emotions. It is extremely
important for a person working in corporate world to gain a control over their emotions in
corporate world especially in decision making. As decisions taken with emotional touch can
affect result in wrong decisions or judgement. So, it has been analysed that Emotional
intelligence plays a vital role within organizations as it helps them to take effective decision,
develop social skills and build strong professional relationship with their colleagues or co-
workers. Emotional intelligence can help a person to strongly deal with any kind of problematic
situations, get a strong hold on one’s emotions, increase one’s own productivity and achieve
desired goals and objectives.
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REFERENCES
Books and Journals
Bratton, J., 2016. Introduction to work and organisational behaviour - Chapter 5: p. 147-152
Cottrell, S., 2015. Skills for success – Chapter 4 p. 109-115
Cross, C. and Carbery, R., 2016. Organisational behaviour: an introduction –– Chapter 6 p 126-
152
Gardiner, J and Barefoot, B., 2019. Step by step – Chapter 2 p. 17-30
Thompson, N., 2015. People skills – Chapter 18 p. 152-161
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