Impact of HR strategies on recruitment and selection in UK's retail industry: A study on Marks and Spencer

Component Three:
Literature Review

Component Three: Literature Review
Topic: To investigate the impact of strategies adopted by human resources management in its
recruitment and selection process in UK's retail industry: A study on Marks and Spencer
Concept of recruitment and selection in UK's retail industry
According to Paradela, de Oliveira Dias, de Oliveira Sampaio and de Castro Fernandes,
(2019), recruitment and selection are considered as the process of identification of right
candidate at right position so that to fill out vacant job position. Recruitment is the process which
is related with human resource management of an organisation and assist the organisation to
manage process of selecting right candidate for the vacant job role. This is considered as a long
process but at the same time this is one of the major process which is related with acquiring
success in overall manner. There are two sources of recruitment such as internal and external
recruitments so that vacant position can be filled with deserving candidate. Recruitment is one of
the vital process which helps the organisation to appoint and retain skilled people in the
organisation. Selection is the process which is related with identifying applicants out of pool of
people as accordance with possessed skill set so that right candidate can be appointed at the right
location so that business competencies can be attained. There are various methods that can be
used within selection process such as screening, interviews, medical tests, checking references
and many others. This manner whole the process of appointing an employee can be managed and
this would be highly useful in acquiring overall success in the organisation in the context of
employees and their skills.
According to Hamza, Othman, Gardi and Anwar, (2021), In the context of retail
industry as employees are directly connected with customers so for this industry skills and
performance of employees are essential to be managed and increased. Using calibre of employee
numerous customers can be added to the business and succession opportunities can be developed
by the organisation. This is stated that there are various measures which are used by the retail
industry in order to manage their employee and one of them is using of transparent systems of
recruitment and selection. Recruitment is the activity which is related with searching of potential
candidates whereas selection is the process which is related with selecting the best candidates
and offering them job so that business objectives can be aligned with strengths and capabilities
of employees. The key factor of recruitment is advertising a job whereas key factor of selection
is to appoint the candidate which is highly suitable for the job and could assist the employees to
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