Human Resource Management in a New Hotel

The assignment discusses the importance of human resource management in a hotel setting, highlighting the key functions and roles of the HR department. It covers topics such as recruitment, training, wages, rewards, and performance appraisal, as well as recommendations for an organizational chart. The document also references relevant studies and research in the field of hospitality and tourism.

HR
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TABLE OF CONTENTS
1.1 ....................................................................................................................................................3
FUNCTIONS AND ROLES OF Hr DEPARTMENT IN NEW HOTEL ..................................3
1.2 ....................................................................................................................................................4
RECOMMENDATIONS FOR THE ORGANIZATION CHART ............................................4
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1.1
FUNCTIONS AND ROLES OF Hr DEPARTMENT IN NEW HOTEL
It is critical that all the functional activities of the hotel should be performed effectively
so that long term objectives for the hotel could be accomplished successfully. Human resource is
the most important asset for any venture and all the goals and objectives of the hotel are achieved
by involving contribution of staff members (Mok, Sparks and Kadampully, 2013). HR
department will be playing a vary important role in effective management of the hotel. Major
functions played by HR division in the new 4* Hotel are as mentioned :-
Recruitment and selection :- It is a major function perform by HR department and vacant
positions in the hotel are filled by organizing recruitment and selection process. Initially job
analysis is conducted in which total number of vacant job positions are identified and skills and
qualifications associated with the job role are analysed (Galliers and Leidner, 2014). Recruitment
process is organized under which scrutinizing of talented and potential candidates is done.
Training and development :- Select candidates are than invited for attending training and
development program so that necessary skills and capabilities required by them for performing
their assigned task could be imparted to them.
Wages and compensation :- HR department makes it ensure that timely and duly salary and
other wages should be paid to the staff members. It will aid for fulfilling the basis need of the
employees and their satisfaction level will be gained (Dinnie, 2015).
Rewards and incentives :- It is critical that good work perform by the staff members should be
recognized so that their morale and motivational level could be enhanced. HR department will
carry performance appraisal of the staff member and on the basis of that rewards and incentives
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Illustration 1: HR department of hotel

will be given to them. It will develop positive feelings among staff members and motivate them
for achieving their required goals and objectives.
1.2
RECOMMENDATIONS FOR THE ORGANIZATION CHART
It is critical that duties and responsibilities should be assigned to staff members so that
required objectives of the firm could be successfully accomplished (Altinay, Paraskevas and
Jang, 2015).
Organization chart that could be used in the hotel is as mentioned :-
General manager will be accountable for ensuring that all the function of the hotel should be
performed successfully. Room divisional manager will be working under them and responsible
for reporting to the General manager. Revenue manager, front office manager and night manager
will be working under the room divisional manager and they will be informing to the room
divisional manager. Guest relation manager and senior reception manager will be working under
the front office manager. Reservation clerk will be responsible for reporting to the revenue
manager and it will support for carrying out the financial functions in effective manner. Night
auditor will be accountable for working under night manager and reception clerk and chef
concierge. Lower divisional manager for Bell staff and drivers and they will be reporting to them
directly.
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Illustration 2: Organizational chart for the hotel

REFERENCES
Books and journals
Altinay, L., Paraskevas, A. and Jang, S.S., 2015. Planning research in hospitality and tourism.
Routledge.
Dinnie, K., 2015. Nation branding: Concepts, issues, practice. Routledge.
Galliers, R.D. and Leidner, D.E., 2014. Strategic information management: challenges and
strategies in managing information systems. Routledge.
Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management in hospitality,
tourism, and leisure. Routledge.
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