Purpose of Human Resource Management | Hilton Hotel
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Added on 2019-12-28
Purpose of Human Resource Management | Hilton Hotel
Added on 2019-12-28
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Human Resource Management In Service Industry
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK A...........................................................................................................................................11.1 Analysis of the roles and purpose of human resource management in Hilton hotel.............11.2 Justification of human resource plan based on analysis of supply and demand....................22.1 Assessing current state of employment relations in Hilton hotel..........................................32.2 Impact of employment law to management of human resource............................................4TASK B...........................................................................................................................................53.1 Job Description and Person Specification.............................................................................53.2 Comparison of Selection Process..........................................................................................64.1 Contribution of Training and Development..........................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONHuman Resource Management (HRM) is regarded as one of the most crucial functions ofthe business. Role of HR is important in determining the needs and demands of the employees.Along with this, human resource management has huge importance in service sector as entirework depends on talent and skills of the personnel (Gloet, 2006). In the present study, humanresource management has been discussed with respect to Hilton hotel. The study entails tounderstand the role and purpose of HRM. Further, it involves assessment of contribution,training and development activities with respect to effective operation of Hilton hotel. TASK A1.1 Analysis of the roles and purpose of human resource management in Hilton hotelHuman resource department of the organization plays key role in managing the personnelwithin the firm. In this regard, it has been determined that Hilton hotel is developing anexpansion plan and for this it is opening 50 more hotels in Stratford city. Organization isplanning to offer different types of services to its clients. For the purpose of attainingorganizational goals, such as requirement of talented personnel, the process of planning andimplementing process has been made (Ci-sheng and Shu-ming, 2012). Thus, role of humanresource is crucial in accomplishing objectives of Hilton hotel. This is due to reason that for thepurpose of recruiting skilled employees, Hilton hotel possesses effective hiring process.Recruitment procedure at Hilton hotel comprises of number of tests that assists in assessing theskills of selected candidate. This facilitates business in gaining right person at right position.Later, this would assist the company in achieving its objectives along with maintenance ofquality standards. Another major role of HR department is to motivate the employees at work. This can bedone by conducting training and development sessions for the personnel by HR department.Need for training can be assessed by implementation of wide range of techniques such asperformance appraisal as well as benchmarking. This helps the company to strengthen and equipemployees who lack knowledge and skills. With the enhancement in skills, firm can increase theefficiency of its workers to a greater extent.In order to open new hotel, HR department of Hilton hotel Stratford plays a crucial roleas forecaster. It determines the kind of man power required in a particular section. Therefore,1
training plays crucial role in disseminating information that are required to be given to theemployees. Apart from this, HR department possess certain other aim and purposes. It majorlyaims at offering greater satisfaction to the workers (Role of HR, 2015). This is due to reason thatsuccess of service industry depends on its employees. This is because of fact that organizationcan deliver quality services to the customers only when its employees are highly committed andmotivated towards the work. In order to accomplish HR purpose, greater efforts are made by thestaff members of Hilton in terms of offering healthy working environment to the employees. Theworking environment within Hilton hotel is friendly. Further, the employees possess opportunityto communicate their grievances to respective authority. Thus, it results in resolution of theemployee's problem. Another major purpose of HR is to follow several legal laws andregulations that are related with employment. 1.2 Justification of human resource plan based on analysis of supply and demandHuman resource planning is regarded as the process that assists in determining future andcurrent needs of HR. It comprises of various steps. Given below is the major human resourceplan of Hilton hotel:Assessment of organizational objectives: From the case study provided it has been gainedthat the company is planning to open 50 hotels in Stratford City. Under this, it is planningto offer wide range of services. For this firm requires team of competent personnel. HRplan is crucial in determining whether or not, company possess adequate amount ofhuman resource. Inventory of present HR: This stage is concerned with the analysis of existing employeesin terms of their skills and experience (Martin, 2003). For instance, it has been evaluatedfrom case study provided that Hilton hotel determines the requirement of additionalemployees. This is made by the recruitment process that can be carried out by its HRdepartment. Forecasting the demand and supply: At this stage, determination of type and quantity ofman power needed for new hotel is determined. For instance, it is analysed that team of50 employees is needed for service but the supply of man power within firm is limited. Estimating man power: Under this difference between supply and demand of man powerwill be estimated. In situation when the firm there exist huge gap between demand andsupply of employees, then it can plan recruitment and selection activities. 2
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