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Human Resource Management in Hotel Hilton | Report

   

Added on  2020-02-03

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HUMAN RESOURCE MANAGEMENT

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 HR role and purpose in Hotel Hilton Stratford................................................................11.2 Preparing the human resource plan..................................................................................2TASK 2............................................................................................................................................52.1 Current state of employment relation for the hotel industry............................................52.2 Impact of employment law on the management of human resource................................6TASK 3............................................................................................................................................73.1 Preparing the job description and person specification as per the framed HRP..............73.2 Comparing the selection process of different service firms.............................................9TASK 4..........................................................................................................................................104.1 Assessing the contribution of training and development programs...............................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12ILLUSTRATION INDEXIllustration 1: Human resource planning.........................................................................................3

INTRODUCTION Human resource management is the function of an organization that helps to maximizeperformance which is delivered by respective employees of enterprise in an effective way. Forany corporation, the human resource department play a very significant role (Darrag and et.al.,2010). This is because; the given department handles all the works which are related to theemployees. Here, the given section makes efforts to enhance the performance as well assatisfaction level of the employees in an effectual manner. Thus, HR play very strategic role inthe process of increasing sales and profits of enterprise. The given report is based on case scenario of hotel Hilton Worldwide. Here, manager ofcited firm is planning for opening new hotel in Stratford city with a capacity of 50 rooms. Thenew hotel which the company is opening will provide different types of other services also. Forinstance, barber shop, foreign exchange counter and many more. The present study willshowcase importance of different elements which are associated with the field of HR. In additionto this, the study will also depict the effect of different types of employment laws on theoperation of enterprise. Furthermore, in the present report need and importance of organizingtraining and development programs for employees will also be indicated. TASK 1 1.1 HR role and purpose in Hotel Hilton Stratford As per the given case scenario, the cited firm is opening a new hotel in Stratford city,thus with an aim to carry out operation of respective hotel, Hilton will require large number ofemployees. In accordance with the given context, human resource department of Hotel HiltonStratford have to play the role of recruiter (Role of human resource in firm, 2016). Here, in thegiven role cited firm will have to carry out recruitment of skilled and highly talented employeeswho can handle all the operation of firm. However, ineffective selection of employees will leadto hamper service delivery process of the corporation. Due to this, satisfaction level of targetedbuyers will be impacted. Thus, the direct impact of the same will be seen upon sales and profitsof the firm. In addition to this, as per the present case scenario HR department will also have to playthe role of planner in which it will have to prepare proper plan regarding the type of employeeswhich is needed by them. For example, it has been assessed by the HR manager that it has1

sufficient number of employees who can handle the top level operation of new hotel. Then in thegiven circumstance the cited firm will have to prepare plan for recruiting lower level employees.In this plan, the Hotel Hilton Stratford manager will have to prepare documents like jobdescription and specification and accordingly it will have to plan its recruitment and selectionactivity. In addition to this, another role of Hotel Hilton Stratford manager is to organize trainingand development programs for new employees (Aguinis and Kraiger, 2009). This is done, withan aim to raise awareness of new employees regarding the type of working culture which isbeing followed by the cited firm. In addition to this, with the help of given role HR managertransforms the working practice of new employee as per its own organizational environment.Thus, through this way cited firm will be able to direct its efforts to deliver the high and bestquality of services to its buyers in an effectual manner. Besides this, the HR department of Hotel Hilton Stratford has the purpose to maintainsatisfaction level of newly appointed workers. With an aim to perform the same, it can take thehelp from its existing incentive plan as well as reward policy. Here, by encouraging theperformance which is given by the employees through an effective reward policy, cited firm canmaintain motivation level of its workers. Due to this, the goals and objectives of new hotel willbe met. In addition to this, another purpose of HR department is to provide healthy and secureenvironment of working to its employees (Shen and Darby, 2006). Manager can offer secureenvironment to its employees by conducting the risk analysis. With the help of given approach,information regarding probable risks which may affect the health of workers can be gathered.Here, by taking prior measures to the assessed risks, the safety and security of the employees canbe ensured. Thus, by fulfilling all the given purpose and role the sales and profits of newlydeveloped hotel can be raised within a very short period of time. 2

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