Human Resource Management For Service Industry: Assignment

Added on -2020-02-05

Under the project report, there are various elements of Human resource management are studied in the context of Hilton Hotels. The role and purpose of Hilton Hotel in human resource management are managing personnel by enhancing their skills and improves the quality of work in its hotel. The various strategies and planning of HRM are directly connected with the demand and supply of the hotel industry. The relation of employment at the Hilton hotel displays an accurate discipline at their workplace. In the UK country, the employment relationship provides an independent logic.

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HUMAN RESOURCEMANAGEMENTFOR SERVICE INDUSTRY1
Table of ContentsINTRODUCTION ...............................................................................................................................3TASK 1.................................................................................................................................................31.1....................................................................................................................................................31.2....................................................................................................................................................4TASK 2.................................................................................................................................................62.1....................................................................................................................................................62.2....................................................................................................................................................7TASK 3 ................................................................................................................................................83.1....................................................................................................................................................83.2..................................................................................................................................................12References..........................................................................................................................................142
INTRODUCTION In a hospitality industry human resource management plays vital role leads to success in anorganisation. The human resource department done various function to develop and retain highlyskilled employees in a firm are recruitment and selection process, performance appraisals, conducttraining and development programs and adopt effective communication tool etc. All these functionare take into consideration under the guidance of HR practices that make available highly skilledand efficient manpower. Under the project report, there are various elements of Human resourcemanagement are studied in the context of Hilton hotel (Davidson and et. al., 2011). In addition ofthis, we will also studied about various elements of HR practices in service sector of Hilton hotel. Inthe present scenario of Hilton hotel in service industry they will planning growth its businessextending 50 rooms in Stratford city. Under this project, Identification of various roles and objectiveof HR practices in Hilton hotel will be given and also explained the employment relation. Also, theeffect of this employment law on Human resource department within the organisation will beexplained. TASK 11.1The role and purpose of Hilton hotel in human resource management is managing personnelby enhancing in their skills and improves quality of work in its hotel. It begins from retaininghighly skilled manpower and also train inefficient employees is the main responsibility to boosttheir skills and knowledge. To promote an organisation and develop capabilities of employees bysupervising their talent and skills development to work their role in Hilton Hotel services. Thisdepartment not only deal with existing employees but they also train them to cover the futurebenefits and plans at Hilton (Ellinger and Ellinger, 2014). Manager of HR is responsible formaintaining balance at workplace that can be explained with the help of example work can bemaintained by appointing a new employee at the position of those person who are on leave it ispossible by proper planning at Hilton hotel. The manager of HR department is also deal with thevarious external factors than the internal factors such as discrimination law, employment law andtaxation policies regarding service sector. There are some operations that are performed by Hiltonhotel's manager that are discussed below-Planning and forecasting- The primary purpose of Hilton hotel manager is that to make planningand forecasting for future demand of employees by analysing present vacancy at the workplace. Forthis manger start in identification the appropriate workers for the available job (Hoque, 2013). 3
Recruitment and selection process- The another role of HR manager is that to recruit and hire thepotential staff at the available vacant position in a hotel. The process of selection is on the basis ofskills, knowledge and experience of the employee. They also analyse the employee skills in therelation of vacant position profile of employee in its hotel (Norman and et.al., 2014)..Staffing- In this process of staffing they appoint the right person at right job on time. This is a very important in the service industry for attianing organisational goals and objectives. It help the firm inenhancing the productivity and efficiency of a worker in a firm (Tesone, 2012).Training and development- Training programmes play a vital role in attaining firm's goals because there are various methods of training and development that helps in enhancing skills and knowledgeof employees so they can done their assign task very effectively in an organisation. For this a firm can aware its employee by identification of future growth and threats (Ellinger and Ellinger, 2014). Motivation- It is very essential for the Hiton hotel to motivate its employees so they can perform its job in an efficient and effective manner. This is a method through which a firm can encourage their employees in a uncertain situations. Unfortunately a motivated people done their work in a desired manner and also develop unique as well as innovative ideas in a function of a firm (Bharwani and Butt, 2012).Monitoring performance of employee- It is very important role for the HR manager to evaluating the performance of its employees. There are various methods in mentoring process that is conduct by a firm that is engage with the work of employees that are assigned, evaluate achievement of employees, also get feedback from the customers about workers. That helps the HR manger to makecarrer planning of job holders (Tomé, 2011).Performance appraisals- This is a method that are used by manger of HR department to encouragethe employees so they done their role in a cost- effective manner. The process of performanceappraisal is that to make sure that the manager can done their job at the acceptance level. Themanager of Hilton hotel who design in that way which gives benefits to both employer andemployee (Budhwar, 2000).1.2There are various human resource strategies and planning that involves future and currentdemands. This cover the requirement in staffing and arbitrage process and also make possibleimprovements that are needed to maintain the quality of employees to reach the firm's goals . Thevarious strategies and planning of HRM is directly connect with the demand and supply of hotelindustry. In the hotel industry there is a peek time period in a London city in December month it is atime when the demand for hotels increase frequently with the arrival of numerous amount of clients4

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