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Hospitality Management Literature Review

   

Added on  2020-01-21

13 Pages4385 Words181 Views
Leadership ManagementProfessional DevelopmentLanguages and Culture
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Human Resources Management for service industries
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Table of ContentsIntroduction................................................................................................................................3Task 1.........................................................................................................................................31.1 Importance of Human Resource Management................................................................31.2 Developing a HRM plan on the analysis of demand and supply.....................................4Task 2.........................................................................................................................................52.1 Assessing the present state of employment relations within service sector....................52.2 Impact of various employment laws on HR in the UK...................................................6Task 3.........................................................................................................................................73.1 Specification of job description for service industry.......................................................73.2 Comparison of selection process of different service industry businesses....................10Task 4.......................................................................................................................................104.1 Training and development function for Thomas Cook.................................................10Conclusion................................................................................................................................11References................................................................................................................................12
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INTRODUCTIONIn the realm of competition and dominance of service industry, human resources areensuring the great commercial success at higher extent. Many researches have beenconducted to acquire an understanding of human resources management andtransformation of business environment into more competitive world. So, it is necessary tohave an adequate Human Resource Management (HRM) within the organisation. Thepresent module explores the role and purpose of HRM within the context of Thomas Cook, atravel and tourism company industry. Moreover, the present state of employment relationswithin the organisation will also be discussed with the impact of various employment lawsand legislations. Along with this, an adequate and appropriate recruitment and selectionprocess will also be determined in this report.TASK 11.1 Importance of Human Resource ManagementHuman Resource Management is a formal structure which consist of several policieswhich manage and control the activities of employees within the organisation. In presentscenario of competitive market, it is the core business function which is required for growthand development of organisations in an effective manner (Brandon-Jones, 2016). There isvital role of HRM in the organisation which consists of some main functions, like Recruitingemployees, training and development sessions, performance appraisals, workplacecommunication as well as motivating employees. In the service sector industry, humanresources management plays a significant role, some of them are mentioned below:Human resources helps the company to improve its bottom line by having knowledgeof how human assets affect the growth and success of the organisation in aneffective manner.They participate in the decision-making process of corporates in order to forecast thecurrent and future needs of workforce on the basis of demand (Capaldi, 2016).HR also manage entire recruitment and selection process, starting from screeningthe resumes of applicants, scheduling interviews and end with final process ofselection by choosing right employees.It is the responsibility of HR to increase the morale of workforce, to motivate themand to reach their satisfaction level, by strengthening the relationship of employeesand employers. They need to conduct several appraisal programmes, rewardsystems and provide them benefits in different ways.
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HR personnels are also responsible to maintain good working atmosphere, betterworking conditions, health and safety work environment. So, that productivity ofemployees can increase (Chang and Katrichis, 2016).Human resource manager is also responsible to manage several issues which manyarise from disputes and grievances of employee and employers. These people comeout with suitable solution of the problems that are faced.With the perspective of service sector industries, there is great role human resourcemanagement. Thomas Cook is world's largest leisure travel and tourism company, which isoperating in 17 countries from the UK (Daskin and Surucu, 2016). The HR manager of thecompany has responsibility to analyse the current market trend in the travel and tourismindustry. With the increased demand for international travel and tourism services across theworld, the need of efficient human capital increases. In service industry, HR manger isresponsible to hire new workers who posses then knowledge of tourism sector. Humancapital in travel and tourism industry are the first person to directly interact with the clientsand customers. HRM system is important for controlling and managing the activities of thecompany. It is the role of HR manager to decide the payrolls for their employees accordingto the overall sales. Moreover, whenever a new employee is hired, then it is theresponsibility of the HR department of Thomas Cook to deliver them good training about thework-style while rendering services to customers (Dusek, G.A. And et. al., 2016). Trainingshould be given for different cultures and customs of different different countries. The HRmanager is responsible to align all its business with certain HR activities.1.2 Developing a HRM plan on the analysis of demand and supplyA successful plan has to be developed by the Thomas Cook by analysing thedemand and supply of human resources within the organisation. The following plan will helpthe company to analyse the need of human resources:Objective:The main objective of this plan is to forecast the current and future needs ofhuman resources within the Thomas Cook. With the help of this plan, various strategies andpolicies will be analysed in order to implement within the organisation.Assessing the demand of HR:Thomas Cook need to analyse the requirement of humanresources at right time, so that right candidate can be chosen in an effective manner (Grant,2016). There are various techniques and tools have been developed in order to forecast theneed of human capital within the organisation.Assessing the supply of HR: It is very necessary to analyse the supply of potential humanresources within the market. If there is availability of potential, talented and skilledcandidates then it become easy to access them.
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