HRM

Harvard

Human Resource Management for
service industry
4.1 Contribution of training and development activities to the effective
operations

Dukes Hotel two-day training Program
Introduction
 Training can be used to develop skills set in
the employees
 Training and development can be helpful in
various aspects of the business such as:
 Personal development
 Health and safety
 Organizational culture
 Productivity
 Efficiency

Major issues in Dukes Hotel
 Lack of diversity
 Lack of equal opportunity
 No team work
 Improper disciplinary procedures
 Ineffective operations

Contribution of training and
development activities
 Personal Productivity
 Culture
 Profitability
 Team work
 Health and safety
 Organizational quality
 Morale and attitude of employees
 Role playing and workshops

Personal Productivity
 Dukes Hotel can use training and
development programs for improving the skills
and knowledge of the employees.
 Better growth opportunities
 Increase in personal productivity

Culture
 Create a positive culture in the hotel
 Environment of growth, value development
and diversity.
 Establishment of learning cultures
 Better coordination.
 Team activities and sharing of tasks can be
used for this.

Profitability
Employee skills development will help in:
 Reduction of wastage
 Better efficiency
 Increased productivity
 Implementation of low cost strategy
 Supervision and technical training can be
used.

Team work
 Development of team work is important.
 Team based activities
 Sharing of tasks
 Bette communication
 Role playing activities

Health and safety
 Presentation for health and safety rules
 Communication about the policies of Dukes
Hotel.
 Determining the roles and responsibilities of
each employees.
 Recording of unexpected events
 Workshops can be organized for this task.

Organizational quality
 Maintaining the same level of customer
services.
 Setting standards and benchmarks
 Quality of work life to be provided to the
employees.

Morale and attitude of employees
Training and workshops so as to :
 Build employee motivation
 Leadership skills
 Loyalty
 Positive attitude
 Empathy
 Cooperation and coordination.

Role playing and workshops
It can used to educate staff members about:
 Importance of diversity
 Diversity will provide competitive advantage
to the company.
 Better chances to grow and learn new skills.
 Equal opportunities
 Positive working environment
 No favorism

THANK YOU