Different Learning Styles in Marriott Hotel

This presentation discusses the different learning styles followed in Marriott hotel and their impact on the staff members. It also explores the role and importance of learning curve in Marriott's customer service. Additionally, it highlights the contribution of learning styles and theories in achieving learning objectives.

HUMAN RESOURCE
DEVELOPMENT

1.1 Different learning styles
There are several learning style which need to be
followed in Marriott hotel subjects to which style fits
best for the staff members. The organization caters
the customer service development and for it the
company is analysing the learning styles according
to the nature of the employees.

Learning styles

Continued...
Thus, for this the theory of Honey & Mumford is
been adopted at the workplace. Under this, there are
four learning styles :
 Activists
 Theorists
 Pragmatist
 Reflector

1.2 Role and importance of learning
curve
The learning curve refers to the process in which
continuous improvement takes place with the coming
experiences.
Marriott has changed it customer service as per the
changing environmental demands to attain the competitive
edge in the market. Thus to ensure this, they need to adopt
different learning curve for the adjustment made in
technical and competencies of business according to its
standards.

Learning curve

Continued...
From the above diagram it can concluded that with
the continuous experience, the learning and the
efficiency of the staff members is increasing and the
time to perform the task is decreasing. Thus, it can
be said that with the efficient learning the employees
are becoming more expert in their job which has led
to enhance their productivity.

Continued...
Significance of knowledge transfer- It is very important
and effective for line managers to share their experience
and knowledge about the performance. Thus transfer of
knowledge by organizing effective workshops, trainings
etc. help the employees to develop and learn different
skills. By this, the staff members can enhance their
knowledge which directly increased their efficiency of
doing work.

1.3 Contribution of learning styles and
theories
Learning theories assist in providing the conceptual
framework to attain the learning objectives.
However, which learning style is to be adopted is
highly dependent on which way the employees
prefer to adopt it at the workplace. Thus, it need to
analyse the learning styles and theories according to
the expectations of the company.

Continued...
Further, the Learning style and theories adopted by
Marriott is highly focused on the effective result
obtained by the learning events. The reaction
given by every individual for the event determines
its effectiveness. Every member in the company
prefer different learning patterns. Thus, it becomes
crucial to understand and relate the learning
theories with needs so as to execute the focused
and objective-oriented training facility.

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Thank you