Human Resource Management for Service Industries

HUMAN RESOURCE MANAGEMENT
FOR SERVICE INDUSTRIES

Introduction
• The HRM practice is considered to be the most important
aspect of a modern business organisation, as it influences
the performance of employees.
• In the hospitality industry such as McDonald, there needs
to be the implementation of effective HR laws for
improving the performance of employees (McDonald's,
2018).

1.1 Analysis of purpose and role of the human resource
management in the restaurant
• In the hospitality, the HRM has a very significant role in
ensuring better quality and customer-centric focus.
• The restaurant industry is considered to be the one most
crucial industry in the hospitality sector.
• In the McDonald, management of this restaurant
generally focuses on customer-driven focus through
quality care.

1.1 Analysis of purpose and role of the human resource
management in the restaurant
• Quality of foods and services in the restaurant
depends on the effectiveness of the employees.
• Thus, the quality of employees in the restaurant is
proportional to service quality in the organisation.
• The HRM is responsible for making sure that policies
of McDonald are customer-focused (Monama, 2015).
The main focus of the HRM is on effective
management of employees.