Role and Purpose of Human Resource Management in the Hospitality Industry

This presentation discusses the role and purpose of human resource management in the hospitality industry, specifically focusing on Hilton Hotel. It explores the importance of HRM, including recruitment, training, and maintaining employee relationships.

Task 1
Human Resource
(TASK 1)

Table of content
 Introduction
 Role and purpose of Human Resource Management
 Human resource plan based on an analysis of supply and demand
 Current state of employment relations in a selected service industry
 How employment law affects the management of human resources
 Conclusion
 References

Introduction
Human resource management can be described as a very important part of each and every
organisation whether it is in service sector or business sector. It is the duty of HR manager to
manage their staff in an effective manner so that they can perform properly in the organisation
and helps in achieving the goals of the company as well. The main role of HRM can be
considered as Recruitment as they have to recruit efficient manpower for performing job
functions. The organisation that will be mentioned here is Hilton Hotel, which is one of the
best Hotels in UK.

Role and purpose of Human Resource
Management
Importance of HRM for Hospitality Industry:
Human resource is a very important part of every organisation and from the last 6-7
decades, it has been realised by the business organisations as well. The hospitality
industry has also realised that their employees are the most important asset of their
organisation. Especially in the Hotel business, if the staff members are qualified and
efficient then they will be able to give good services to their customers and thus it
will be easy for customers to distinguish that which Hotel is good and which is bad.

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The role played by HR Managers in hospitality industry with reference to
Hilton hotel are as follows:-
Planning and Forecasting
Recruitment
Training and Development of employees
Maintaining Relationship of employees

Human resource plan based on an analysis of
supply and demand
It is very much essential for the HR manager to
maintain a balance between the demand and
supply of resources because then only they will
be able to run their business successfully. In
context with Hilton hotel, it can be said that of
the hotel will have less no. of staff members then
it will be difficult for them to conduct their
operations but on the other hand if the staff is
more then it will be not be useful as money given
to them will be wasted. Basically an HR plan
consists of four steps which are mentioned as
follows:-

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Assess current HR capacity – In this the HR manager first assess the
current staff members and determine that whether there is any need to
hire new employees or not and if there is need then in which areas.
Forecasting HR requirements – In this step, the HR manager tries to
analyse both the demand and supply of qualified employees for the
organisation.
Develop talent strategies – Once the staffing needs are determined then the
step which s required to be taken by the HR manager of Hilton is to
develop the talent management process
Recruitment – In this step, the HR manager finally begins its search for the
applicants’ whose skills match with the demands of the company.

Current state of employment relations in a
selected service industry
Employee relation can be described as a link between employer and
employee. It is very necessary for an organisation maintain a fine
relationship between them because then only the work of
organisation will be completed in a proper manner. Therefore, so
many events and programs are being organised so as to develop the
relationship between the employee and employer. From few time
back, trade union has also become an important part of
organisations but now HR department of companies are trying their
best to eliminate this factor from the organisation by handling their
part of responsibilities effectively.

Continued..
Role of unionisation in current labour market
The main role of trade union is to raise the demands of employees of
organisation and represent them in front of management. This
creates a negative environment in the company so it is required that
management should think of employees of company and fulfil their
wishes in a proper manner.
Employees are invited in group meetings so that they feel involved and
participated. Further, there is proper conflict management process to
manage the issues within the firm so that group outcomes can be
improved. There is also creation of performance based culture and
short term and long term operational efficiency by continuous
improvement driven philosophy.

How employment law affects the management
of human resources
Besides, inside Hilton Hotel the employment laws underpins in
embraced different exercises of routine life and recognize the terms and
states of work also. Few of the acts covered are as follows:
 Health and Safety at work act 1974
 Licensing Act 1964
 Data security Act 1998
 Equality Act 2010

Conclusion
From the above report, it can be concluded it is very important to manage
the human resources of the organisation so as to achieve their goals
and objectives because if the employees will be managed properly
then they will be able to concentrate more on their work and help the
organisation in many ways. In an hospitality industry as well, HRM
plays a very crucial role like recruiting employees, training them etc.

References
Afonso, A., 2016. Human resources management in the service
industry. London: UK CBC College of Business and Computing.
Albrecht, S. L. and et. al., 2015. Employee engagement, human
resource management practices and competitive advantage: An
integrated approach. Journal of Organizational Effectiveness:
People and Performance. 2(1). pp.7-35.
Armstrong, M. and Armstrong, M., 2011. Armstrong's handbook of
strategic human resource management. London: Kogan Page.
Ball, M. K., 2012. Supply and demand. New York, NY: Rosen
Publishing Group.

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