(solved) Human Resource Management in Service Industries
Write a report on human resource management, employee relations, employment law, recruitment and selection, and training and development in service industries.
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Added on 2020-10-05
(solved) Human Resource Management in Service Industries
Write a report on human resource management, employee relations, employment law, recruitment and selection, and training and development in service industries.
Added on 2020-10-05
ShareRelated Documents
HUMANRESOURCEMANAGEMENT IN SERVICEINDUSTRIES
Table of ContentsINTRODUCTION .....................................................................................................................................3TASK – 1.................................................................................................................................................31.1 Role and purpose of human resource management in Hilton Hotel...........................................31.2 Justifying a human resources plan on the basis of evaluation of supply and demand for Hilton Hotel....................................................................................................................................4TASK – 2.................................................................................................................................................52.1 Assessing present state of employment relations in Hospitality Industry...................................52.2 Employment law and its effects on management of human resources within Hilton Hotel........6TASK – 3.................................................................................................................................................73.1 Discussing in relation with job description and person specification for Hilton Hotel.................73.2 Comparison of the selection process of different Hospitality companies....................................9TASK – 4...............................................................................................................................................104.1 Contribution of training and development activities to the effective operation of Hilton Hotel...........................................................................................................................................10CONCLUSION ......................................................................................................................................11REFERENCES ........................................................................................................................................12
INTRODUCTION Human resource management can be described as a very important part of each andevery organisation whether it is in service sector or business sector. It is the duty of HRmanager to manage their staff in an effective manner so that they can perform properly in theorganisation and helps in achieving the goals of the company as well. The main role of HRMcan be considered as Recruitment as they have to recruit efficient manpower for performingjob functions. The organisation that will be mentioned here is Hilton Hotel, which is one ofthe best Hotels in UK. This report will cover role and purpose of HRM in hospitality industryand will also develop a human resource plan. Along with this, state of employee relation andeffect of employment law will be discussed. The later part of the writing will throw light onrecruitment and selection and training & development activities in Hilton Hotel. TASK – 11.1 Role and purpose of human resource management in Hilton Hotel.Human resource is a very important part of every organisation and from the last 6-7decades, it has been realised by the business organisations as well. The hospitality industryhas also realised that their employees are the most important asset of their organisation.Especially in the Hotel business, if the staff members are qualified and efficient then they willbe able to give good services to their customers and thus it will be easy for customers todistinguish that which Hotel is good and which is bad. The workforce in hotel businessinvolves waiters, receptionists, managers etc. and they are having a direct contact with theguests so it is clear that they play a very important role in achieving the goals and objectivesof the hotel. The quality of service they will to their guests will induce the customers to visitthe hotel again. In case of Hilton Hotel, their HR department is having the responsibility to hireefficient employees as their performance will have a major impact on the hotel business.Since , Hilton is working exceptionally well in the hotel industry so it can be assumed that thestaff present there is well qualified and efficient as they are giving their services verydiligently. The role played by HR Managers in hospitality industry with reference to Hilton hotel are asfollows:-Planning and Forecasting – Planning can be defined as the process through whichthe HR manager estimates the need of human resource in organisation. It is anecessary step because through this HR department will help the company in fulfilling
the business strategies of the company and employing right no. of employees requiredin an organisation. The HR manager of Hilton hotel is also playing this effective rolein the company and thus the staff present there is appropriate.Recruitment – This is considered as one of the most important function played by HRManager as the employees which are hired helps the organisation in facing thecompetition of the market in an effective manner. It is necessary for the HR managerto recruit right candidates for right profile because then only work will be conductedin a smooth manner. Hilton hotel hires their candidates through colleges anduniversities and then a complete selection process is being conducted. Training and Development of employees – It is also one of the crucial role that isplayed by HR managers. Through training, the employees of organisation get to learnlots of new things which eventually helps them in performing their job in an effectivemanner. Maintaining Relationship of employees – This is considered as the basic role of HRmanager because if the relationship between employees will not be fine then they willnot be able to do their job in a proper manner and neither will they work in teams. So,HR manager has to make sure that the employees share a good relationship with eachother so that business is not affected in any manner. 1.2 Justifying a human resources plan on the basis of evaluation of supply and demand forHilton HotelHuman resource planning can be described as a procedure whose main focus is onmaking efficient plans for the company so that all the resources can be used in a propermanner. It is very much essential for the HR manager to maintain a balance between thedemand and supply of resources because then only they will be able to run their businesssuccessfully. In context with Hilton hotel, it can be said that f the hotel will have less no. ofstaff members then it will be difficult for them to conduct their operations but on the otherhand if the staff is more then it will be not be useful as money given to them will be wasted.Therefore, it is the responsibility of HR manager to take care of this situation and make plansaccordingly. Basically an HR plan consists of four steps which are mentioned as follows:-Assess current HR capacity – This is the 1st step in the HR planning process and in this theHR manager first assess the current staff members and determine that whether there is any
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