Human Resource Management Assignment Solution - 'Say it with Chocolate'

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Purpose and Significance of Human Resource Management.................................................1
b) Role and Responsibilities of Human Resource Officer..........................................................2
c) Selection methods of ‘Say it with Chocolate' and their advantages and disadvantages.........3
d) Potential improvements that could be made to current selection methods.............................4
TASK 2............................................................................................................................................5
a) Create a person specification for the role played by Receptionist..........................................5
b) Best Platform for placing the advertisement of 'Say it with chocolate' firm..........................6
c) Advantages and Disadvantages of methods of advertisement used by 'Say it with chocolate'
company......................................................................................................................................7
d) Interview Question for receptionist........................................................................................7
TASK 3............................................................................................................................................8
a) Evaluate the benefits of Microsoft offer apprenticeship and Graduate training schemes to
both employees and company.....................................................................................................8
b) Development and opportunities are available to staff of permanent job role.........................9
c) Benefits of the approaches Microsoft has taken in respect to flexible working practise........9
d) Microsoft motivates its workers through its job design and systems of reward...................10
TASK 4 .........................................................................................................................................10
a) Team employee engagement.................................................................................................10
b) Employee engagement an integral strategy of employee relations......................................11
c) Key Strategies of engaging workers and importance in terms of improving communication
...................................................................................................................................................11
d) Employees legislation and their influence on decision making............................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human Resource Management is important part of an organization that has some specific
goals and targets. Mostly an organization performs different operations and functions that are
helpful for completing tasks effectively and efficiently.
Human resource management is an important part of an organization to maintain
relationship between employees and management. 'Say it with Chocolate' is a leading
organization in United Kingdom to provide the best services to their regular customers. The cited
company focused on producing new chocolate product attracting more customers and also
provide them best services in market.
This organization is located in the United Kingdom to expanding their business in all
over the world. They have specific goals and objectives so that always motivated to their
employee for growth and development. This firm has scope and purpose of organization that
would be managed by HRM department. They have different duties to perform in effective ways
such as Recruitment and Selection. HRM department is to control the entire operations in proper
ways.
TASK 1
a) Purpose and Significance of Human Resource Management
Human Resource Management is managing the whole business process in proper way.
They are performing different tasks such as providing training and development programs,
recruitment process, selection process so on. This is important for an organization to handle the
all-critical situations in effective ways. HRM is the high level of managing policies that are
consistently creating an effective relationship with employees in which it gives many services
and facilities to their employees.
This department is uses different technologies for increasing their productivity and
profitability in marketplace (Mackenzie and Rahim, 2018). 'Say it with Chocolate' is an
organization to manage business planning by Manager because they would handle operations and
activities in proper way. 'Say it with Chocolate' has some responsibilities and roles to achieve
their objectives. HRM is handle the business logics and it creating an effective strategy in this
organization. They are performing different tasks for business development process is such as:
 Customer Services- This organization has provided better customer services to their
regular client. Time to time, they are planning a new strategy according to the market
1

conditions. 'Say it with Chocolate' is providing the best services to client and always try
to improve their services in marketplace.
 Conducting improvement and training program- Human Resource Management is
conducting different training programs for their employee because they provide an
effective training to their employee. TThe main objective of organization to growing the
business all over the world. It plays important role for growth and development.
 Managing the employee performance- The top organization is always try to provide all
the services to their employee because it is very important for an organization to identify
capabilities of each and every employee. 'Say it with Chocolate' is always improving their
services so that employees are only focusing on their targets and goals. HRM is specious
part to maintain the business performance (Buettne and Timm, 2018). Human Resource
Management is main part of organization that helps to achiving their tasks. This
department is planning a new business planning and strategies to expanding their
business in global world.
 Selection and Recruitment- Human Resource Management is conducting a hiring
program where they recruit those people who have skills and knowledge to solve
problems in easy way. This section and recruitment process is helpful to hire an efficient
person to maintain business operations efficiently and effectively. This is the main task
would be performed by HRM.
2

Current problem and future plan-
This is very important issue and problem in organization such as reduce the employee retention
level because most of the employee do their tasks in a proper manner. It is very beneficial for the
future scope to maintain the level of employee. They are not refused to job in the organization. It
is main concept to expand their business all around the world which is beneficial for
organization.
b) Role and Responsibilities of Human Resource Officer
 There are some specific roles and responsibilities of Human Resources Officer to
maintain the entire business operations and functions effectively and efficiently. 'Say it
with chocolate' is a leading organization in which they have efficient HR officer to
control business operations in proper ways.
 Recruitment- This is important process which has specific responsibilities towards an
organization. They can be planning a new strategy to increase their business. Recruitment
is a process to recruit people on the basis of their knowledge and ability. The HR officer
will identify perfect candidates for particular post. HR officer are conducting interview
in proper way and then taking decision on behalf of their ability and skills. The HR
officer is conducting a hiring program to select an efficient candidate.
 Development- The HR officer of 'Say it with chocolate' provides the development
session for new employees (Bronzoni, 2018). It is very important for people to enhance
their skills. This development process is long termed process which helps to gain
knowledge and acquire important skills needed in personal and professional. This
development program was conducting by HR officer and it will maintain all the facility in
effectively and efficiently.
 Training program- The training and development program is important element t for
organization because they provide a proper training to improve their skills and
knowledge. 'Say it with Chocolate' gives an effective training to their employees. This
training is helpful to improve business performance efficiently.
c) Selection methods of ‘Say it with Chocolate' and their advantages and disadvantages
There are various type of selection process in 'Say it with Chocolate' follows in given
below:
3

Candidates Application Forms and CV- This is the process which is useful for candidates to
apply for job. This is important to identify the suitable skill and ability for job vacancy because it
is required matching all the detail for particular job profile. All the skill and technical
knowledges is mentioned in a paper for job.
Advantages
 This is very process to hired an
effective candidates
 it can be save a lot of time
Disadvantages
 It is not the better hiring process
 skills and technical knowledges is not
fit for job
Informal Interview- Interview process is important part of organization to hiring the
candidates in which they follow different procedure for selecting the employee. There are
different type of process such as Personal interview, taking interview on Skype, group discussion
and telephony interview. These are the important hiring procedure that can be maintain by HR
officer.
Advantages
 The Detail of candidates is easily
identified
 The organization should know about
the personal information and
perception, view point
 There are many applicant's response for
particular post (Dodgson, 2018).
Disadvantages
 It takes so much time consuming.
 Some times, it is very expensive.
Maths and English Test – Math employment test samples are given here so that people
get an idea regarding the questions asked to the applicant. This is important selection method to
hire the people who has good mathematical skills. 'Say it with Chocolate' is also conducting this
type of interview because with the help of these techniques, it can be easily identify the specific
knowledges and skills of particular person. This is the new method to selecting a people in
4

effectively and efficiently. These question are very time consuming because it is based on logical
thinking.
Advantages
 the organization is identified the
internal skilled person
 with the help of improve the academic
 it will identify the weak point of
candidates
Disadvantages
 it is costly for organization to maintain
the business operations
 it is very time consuming process
Comparison between the current method:
Informal interview Assessment test Logical ability test
This is the informal method
which is only ask the personal
questions regarding the hobby,
academics etc.
Informal interview is
conducted in a casual setting
such as restaurants or over a
coffee.
This is the based on the
knowledge and skill require
for the organization.
It also checks the academic
marks and details.
This test is take in the paper
within the office
It is based on the logical
reasoning to ask the logical
based questions.
This test is based on the
thinking ability.
d) Potential improvements that could be made to current selection methods.
The organization is uses different techniques and procedure to selecting a people. This is
very important for improving their skills and knowledges of employee. It is essential part for
growth and development. Human resource management is maintained all this process in proper
manner.
In Application form and CV is old procedure to hire the people that would be helping
for growth. At that time, organization is new approaches because they provide an efficient people
who has ability to mange the business activities. Technical team is always finding the people
who has technical skill and high power thinking to understand the problem or issues and it can be
5

resolve in issues in effective manner (Brewster, 2017). 'Say it with chocolate' is also using this
selection procedure to follows some method to fulfil the need of organization.
Personal interview is important because with the help of this process, it can be easily
identify the personal information related qualification, family background, technical skill,
knowledges etc. the Aptitude and ability is to understand the mind level of candidates and it will
identify the logical thinking towards the organization. This is the best method to selecting a
intelligent person.
Potential improvement-
Human resource management is important to improve the logical reasoning test and they
provide the high quality of question asked in the paper. This method is use for the selecting the
candidates. There are various methods to improve the interview process such as:
 Developing a timeline for the hiring process
 Follow up with candidates in a timely manner
 make a good impression
 interact all decision with candidates
TASK 2
a) Create a person specification for the role played by Receptionist
Receptionist is handle the business operation and function in effective way. It is a
multitasking person to do all the work at same time. They were coordinates with other
departments such as Administration, technical team, Human resource and other. They provide
the information to candidates who are coming for interview and provide other informations. The
objective of Receptionist in 'Say it with chocolate' to handle the all information. They are taking
incoming call and forwarding call to other department. This type of work has to be done by
Receptionist.
Job Descriptions:-
Job title Receptionist
 Responsible to Organization Manager
 Responsible for Attain incoming call, fix meeting, Call
6

forwarding.
 Purpose They have responsibilities to provide the detail
of interview who are coming for interview.
They will coordinate with the different
department to give the facilitates and services.
 Main duties Call forwarding, greeting to the client,
coordination between the client, fix the
meetings etc.
 Occasional duties  Welcoming the visitors
 attain telephone calls
 monitoring logbooks
 Manage the security
 giving the instruction
 issuing the visitor badges
Person Specification-
Job title receptionist
 Details of job Responsible for providing the best services to
their client, supervise to their employee,
 Education Qualification MAC in Maths and English
 Experience Minimum 2 year of experience in the industry
 Skill Good communication skill
Manage to entire business process
 Fitness It needed for fit
 Personal skill  Honest person
 responsible towards their work
7

 helpful,
 friendly behaviour
b) Best Platform for placing the advertisement of 'Say it with chocolate' firm
These are the best platform to promoting the job vacancy by Advertisement because it is
the best medium to share the information. 'Say it with chocolate' is generating an affective article
for candidates in which more people are attracted towards the advertisement. They are using two
different type of advertisement discussed in given below:
 Company website- This is the best platform to placing an advertisement through
commerce site because it is very effective for people to visiting a more people to their
website. This is the best part of organization to promoting their job vacancy in proper
ways. 'Say it with chocolate' is very efficient way to handle their article in proper manner
because they have an effective website management team to manage all information and
provide the correct detail to their visitors.
8

 Newspaper advertisement- this method is based on traditional way to provide the
information through newspaper. This method is basically applicable for local areas in
which large public is seen article by newspapers.' Say it with chocolate' is also uses this
technique and placing a job related advertisement in effectively and efficiently (Schenk,
2017). They are mostly recruited the nearby people, local areas, local city etc. this
advertisement is not so long but it can be explain in briefly. The local organization should
be publish article on newspaper. It is the best medium to find the efficient person.
c) Advantages and Disadvantages of methods of advertisement used by 'Say it with chocolate'
company
There are some important advantages and disadvantage of Newspaper advertisement and
company website in the organization. This is the best way to promoting their article in front of
public through this medium.
Newspaper Advertisement:
ADVANTAGES
They are mostly targeted to audience who are
always visiting the newspaper.
It can be hire those people who are belongs in
local areas.
It is very efficient for those people who are
searching a job (Archer-Brown and
Kietzmann, 2018).
DISADVANTAGES
It is very expensive and invest so much money
on the articles.
They are only for short period, after one day
there is no helpful because peoples are throws
newspaper.
Job posting outside the company-
ADVANTAGES
This is based on modern technology to
promoting their articles through online
platform.
It is reliable for organization.
It can be increases large number people who
DISADVANTAGES
It is less responsive because organization
cannot updates the informations on time.
Some times, it is not very helpful and not work.
Improper information and knowledge about job
9

are visiting the website.
Wide reach of the advertisement.
profile.
d) Interview Question for receptionist
There are various question occurred at the time of interview and HR manage would ask
different question to the candidates are followings:
Q 1. What will be the role and responsibilities of receptionist?
Q 2. What is basic computer System?
Q 3. How can receptionist manage the business operations?
Q 4. What are the business strategy and planning for development?
Q 5. How receptionist is handle the customers and visitors?
TASK 3
a) Evaluate the benefits of Microsoft offer apprenticeship and Graduate training schemes to both
employees and company
Microsoft is a multi-national company to provide many offers for Graduate student
training program and Apprenticeship. This is very helpful for student to start their career with the
help of this scheme:
Apprenticeship program- this is most effective training program launched in 2012
which providing the training for increasing their quality and motivating to other student. It is a
learning method to learn a new thing for development. This training is provided under the
guidance of expert in which provide the best training program for growth and development. “Say
it with chocolate is conducting many training session for people to improve their skills. This
training is based on-job training that would be learn a new thing. They provide proper guidance
to improve the capabilities.
Graduate training program- this training is important for students because the
Microsoft has directly connected to colleges and student. It provides the training at last year who
has graduate training (Martinez-Conesa andCarayannis, 2017). This is the latest technology in
which student can be start their career with the help of program. Some times, It can be extended
10

from 6 to 18 months . This is the best way to start their career. This training is only for graduate
people.'Microsoft' is organizing different training program. It is very expensive for organization.
Benefits of Graduate training and Apprenticeship in context of employee:
Apprenticeship Programs Graduate training programmes
It is very helpful for the development of
economic in which enhanced their skill and
knowledges of growth and development.
This learning is useful for lifetime and they are
mainly focused on-job training.
It is very helpful for microsoft to build an
effective leader.
It can be motivated to their employee for
growth and development.
It can be build the confidence level of
employee.
They offered many things to start their career at
the initial level.
It is the best way for development that would
be helpful in areas.
b) Development and opportunities are available to staff of permanent job role
There are various type of opportunities provided to their employee who has permanent
job in which microsoft is provided the policies for employee. This is the important part of
organization to maintain the coordination with the employee. They are giving many
opportunities and development services to their staff member.
Increases salary- In Microsoft, this is very important advantages to provide the best
salary to their employee so that they can be fulfil their need in proper ways. Time to time, give
many awards depend upon their performance of employee (Treven, 2017). They are motivated to
their employee to achieving their objectives which is very beneficial for company.
Job security- Microsoft is a leading organization en which they are always the benefits
and security to their permanent employee. It is very beneficial for growth and development. They
feel secure and safe.
Provide Provident Fund- Microsoft is provided the services regarding the medical
insurance and provident fund for people welfare. They are taking loan through organization and
easily deposit without any tension.
Obtain credit- Microsoft is provided the credit for permanent employee and it can be easily
identified the credit forms.
11

c) Benefits of the approaches Microsoft has taken in respect to flexible working practise
This is the best approaches for Microsoft to provide the facilities to their employee
regarding the time and this type of approaches is applicable at the workplace. It can be managing
the whole business process in proper manner. There are some important approaches that would
be applicable in business process and it can be applied at workplace. In this way, it can be easily
achieved their targets and objectives are following:
Thinking of employee- It is important part of Microsoft to provide the training so that
they can increase their thinking power towards the organization. They are creating a own
thinking for company welfare. Training and development program must be conducted for the
employees to enhance their knowledges and skills. It can help to increase their effectiveness and
efficiency to perform various function within an organization.
Innovation and creation- this is important element for microsoft to innovating a new
idea for business operations and launch a new product in marketplace to achieving their goals
and targets effectively and efficiency (Korai and et.al., 2017). Microsoft is a leading organization
and always launched a new product in marketplace. They are always tried to achieve their goals
and targets. They have planning a new strategy for innovate idea for growth and development.
Development of skills and knowledges- In Microsoft, this is the best approaches for
organization to develop their knowledges by training program because organization is provided
many training session is very helpful for growth and development. Apprenticeship is very
important for employee to increases their knowledges that would be helpful for company.
Passionate towards work- this is the approaches of microsoft to develop the
motivational level of employee so that they can understand the need of organization and easily
moving towards their goals. This is the best part of organization to motivated to their employees
towards the goals and targets.
d) Microsoft motivates its workers through its job design and systems of reward
Microsoft is IT Multi-national company which expanding their product in internal
marketplace. Most of the employee are using new technology to develop their skill and
knowledges. It is the best way to achieve their objects. They are using different strategy for
development and can be implemented their idea for innovation. They are uses the latest design
and pattern to motivate (Masa’deh and Tarhini, 2017). Some times, the employee should feel
demotivated and reduce their efficiency because the organization is give a proper response
12

towards the employee. Microsoft always to provide the better facilities and services because they
know very well, it is important for growth and development.
There are different activities provide to employee so that they directly interacted to other
people and share the knowledges and information. This is the best way to interacted other people
to creating an effective business environment. There are already many competitors in market so
that it is very difficult to selling the product in market. Time to time, they are giving many
rewards on the basis of their performance.
TASK 4
a) Team employee engagement
Employee engagement is a process to coordinate with the employee establish a strong
organization the marketplace. In this way, it easily connects with the people to share the
informations. This is the best approach to provide the right direction to their employee and they
also committed towards the organizations objectives and goals. Microsoft is motivated or
influence to their employee to put some efforts for contributing the success of organization. It is
build a trust to their employee and customer so that they can share the information to other
employee. It is very helpful for creating an effective relationship with management system.
The team engagement should be connecting with manager to giving many suggestion
related business logic, operation, performance etc. with the help of these approaches, it can be
build a trust on the company in which they focused towards the aim or objective. In this way, it
increases the value in marketplace to fulfil the need of customer in proper ways. Microsoft is
good company and always think about their employee in which it contributed as part to
improving the performance of employee. They have clear vision for profit and also give the
motivation to employee so that they are focused on their targets. It is also balanced the emotions
and commitment. This will be important for organization to maintain their business activities and
functionality.
b) Employee engagement an integral strategy of employee relations
This is the integral part of organization to managing the thoughts, innovative ideas of
employee. They are allowed to putting their new thoughts for company welfare so that it
increases their productivity and profitability in marketplace. These business strategies are helpful
for both small and large organization to maintain their operations in proper ways. They are
connecting with people to building an effective relationship (Helmreich and Merritt, 2017). The
13

employee should always support for development because it can be achieving their task and
goals. Most of the organization is hired those people who has specific aim and always try to
achieving their targets. They planning an effective strategy to expand their business all over the
world. In this way, it also connects with the employee to maintain the relationship.
Employee engagement is helping to other employee and labour to participate for
development of organization. This is important of organization to fixed their objective and
setting a strategy to engagement of employee in the microsoft.
c) Key Strategies of engaging workers and importance in terms of improving communication
There are the best approaches which are helpful for employee engagement to improving
their communication skill. This is the key element of organization to improving the
communication skills for growth and development.
Think Bottom-up- they are always think from bottom-up because it can be motivated to
their employee to increases their performance for development. Microsoft is the leading
organization to think about the welfare of employees.
Employee voice- the organization is build an effective communication skill of employee
to interacted with other people share the information. This is the best medium to increases their
feedback and challenging issues.
Good practices and ideas- Employee should be share the information related innovation and
ideas for growth and development (Papke-Shields and Boyer-Wright, 2017). The manager can be
handle the situations to provide the facilities.
d) Employees legislation and their influence on decision making
Employees legislation is provided the best services to their employee in which
organization is follows some rules and regulation for employee welfare.
National Minimum wages Act 1998- this law was proposed by government in UK. With
the help of this law, it allocated a time for working.
Contract of Employment Act 1963- this law was proposed by government in UK. They
are motivated to their employee to achieve their targets on particular time . They provide security
of employment (Bohloulind, 2017).
Data protection Act 1998- this law was passed because the important data is lost so that
they can prevent the personal information of employee. this data protection act is designed to
protect the personal information and data .
14

CONCLUSION
This report will determine the role and responsibilities of receptionist in the organization
in which they playing important role in business activities and operations. They are used
different strategies to motivated to their employee so that they focused on their goals and targets.
They will identify the importance of human resource management. As per discussion, it
concluded that they can be achieving their targets for developing a business logic and activities.
15

REFERENCES
Books and Journals:
Archer-Brown, C. and Kietzmann, J., 2018. Strategic knowledge management and enterprise
social media. Journal of Knowledge Management.
Bohlouli, M., Mittas, N., Kakarontzas, G., Theodosiou, T., Angelis, L. and Fathi, M., 2017.
Competence assessment as an expert system for human resource management: A
mathematical approach. Expert Systems with Applications, 70, pp.83-102.
Brewster, C., 2017. The integration of human resource management and corporate strategy.
In Policy and practice in European human resource management (pp. 22-35).
Routledge.
Bronzoni, O., 2018. The aspect of culture in the human resources management's process within
italian diplomatic organizations abroad and the case of the Consulate General of Italy in
Chongqing (Bachelor's thesis, Università Ca'Foscari Venezia).
Buettner, R. and Timm, I.J., 2018. An Innovative Social Media Recruiting Framework for
Human Resource Consulting. In Digital Transformation of the Consulting Industry (pp.
415-425). Springer, Cham.
Dodgson, M., 2018. Technological collaboration in industry: strategy, policy and
internationalization in innovation. Routledge.
Helmreich, R.L. and Merritt, A.C., 2017. Culture at work in aviation and medicine: National,
organizational and professional influences. Routledge.
Korai, M.S., Mahar, R.B. and Uqaili, M.A., 2017. The feasibility of municipal solid waste for
energy generation and its existing management practices in Pakistan. Renewable and
Sustainable Energy Reviews, 72, pp.338-353.
Mackenzie, K.D., Golembiewski, R.T. and Rahim, M.A., 2018. Introduction. In Current Topics
in Management (pp. 9-24). Routledge.
Martinez-Conesa, I., Soto-Acosta, P. and Carayannis, E.G., 2017. On the path towards open
innovation: Assessing the role of knowledge management capability and environmental
dynamism in SMEs. Journal of Knowledge Management, 21(3), pp.553-570.
Masa’deh, R.E., Shannak, R., Maqableh, M. and Tarhini, A., 2017. The impact of knowledge
management on job performance in higher education: the case of the University of
Jordan. Journal of Enterprise Information Management, 30(2), pp.244-262.
16

Papke-Shields, K.E. and Boyer-Wright, K.M., 2017. Strategic planning characteristics applied to
project management. International Journal of Project Management, 35(2), pp.169-179.
Schenk, H.W.E., 2017. The prevalence and focus of formalised Human Resource Management
practices in a sample of SMEs in the marketing and retail sector of South Africa. The
Retail and Marketing Review, 13(2), pp.40-54.
Treven, S., 2017. Human resource management in international organizations. Management:
journal of contemporary management issues, 6(1-2), pp.177-189.
Visitchaichan, P.D.S., 2018. STRATEGIC HUMAN RESOURCE MANAGEMENT IN
THAILAND. AU Journal of Management, 2(1), pp.9-19.
Online:
Source: Receptionist structure, 2017 [Online]. Available through:
<https://www.globalsecurity.org/military/library/policy/army/fm/12-6/fig18-1.gif>
17