Recruitment and Selection Procedure by Human Resource Management in Arcadia Group

This report discusses the recruitment and selection procedure carried out by the Human Resource Management in Arcadia Group. It explores the creation of a recruitment and selection portfolio, practical activities in selecting and recruiting staff, and the factors influencing decision-making in the process.

Human Resource
Management 2

Table of Contents
INTRODUCTION................................................................................................................................3
CONCLUSION....................................................................................................................................5
REFERENCES.....................................................................................................................................6

INTRODUCTION
This report is on the selection and recruitment procedure of the candidates carried out by the human
resource management. This report shows how the creation of the recruitment and selection portfolio
and completing the practical activity to select and recruit staff for a company within the Arcadia
Group including the new Employment Relations and Human Resources Management processes and
practices in recruitment and selection process. Moreover, this report shows fair assessment of the
interview candidates and the factors that influenced human resource management decision-making
throughout the process (Mondy and Martocchio, 2016).
Job Description and Person specification
Company Arcadia
Post Shop assistant
Location London United Kingdom
Report to HR manager of Arcadia
Qualification Graduate in any stream
Responsibilities Receiving, processing, and organizing
shipments and deliveries accordingly.
Title of the job Shop assistant
Date: 24, July 2019
Qualification required Essential Desirable Met
Need of Experience
1 year of
experience in
same field
YES
Personal characteristics
& conduct
Good Team work
Flexibility
Friendly
YES
YES

Polite
Good
communication
Honest
YES
YES
YES
Roles and
Responsibilities
 Restocking
depleted or
low shop items
and ensuring that
the sales floor is
organized
according to
established
guidelines.
 Assisting
customers in
locating
desired shop item
s.
YES
CV
Lawrence Lartey
11 Albemarle Court, Waterside Way, Tottenham Hale, London
Tel: 0796XXXXX4 E-mail: [e-mail]
Personal Profile
A highly experienced SIA trained, multi-lingual security guard, with the ability to use my own
initiative to make quick decisions when dealing with unexpected situations and emergencies.
Excellent knowledge of security procedures, able to adapt to new situations easily and able to assess
a situation quickly, using appropriate actions to diffuse a situation and provide effective solutions,
particularly with people demonstrating disruptive behaviour. Possesses excellent inter-personal and
customer service skills , able to uphold the organisations professional image and possesses the
confidence to challenge people when necessary, while acting as a deterrent. A flexible approach to
work and a willingness to undertake a flexible shift pattern.
Employment History
Security Officer
Alandale Logistics Till Now
Provided a professional, efficient, and approachable security and reception service,
maintained a high level of customer service to both staff and visitors and acted as a deterrent

to potential threats.
 Patrolled premises to ensure a safe and secure environment, to prevent and detect signs of
intrusion and ensured the security of doors, windows and gates. Answered alarms and
investigated disturbances, recorded maintenance issues, potential breaches of security and
any unusual occurrences to my line manager.
 Provided visitors with helpful advice, guidance and information. Acted as a deterrent and
ensured that those who should not be granted access to the building were professionally
and politely escorted from the building.
 Tested the fire alarms and security equipment on a regular basis, completed logs, and
notified my line manager of any issues of malfunctioning equipment.
 Monitored and responded immediately to alarm system activations, checked designated
areas of concern, monitored CCTV and conducted individual bag searches.
 Conducted routine security administration including the issuing of wrist bands, visitor
passes and permits. Ensured that any lost property left in the building is securely stored,
recorded and retrieved for the owner where appropriate.
 Wrote reports of daily activities and irregularities, such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences.
Security Officer
CB Security 01 – 04 -16 to 02- 10- 16
 Tested the fire alarms and security equipment on a regular basis, completed logs, and
notified my line manager of any issues of malfunctioning equipment.
 Monitored and responded immediately to alarm system activations, checked designated
areas of concern, monitored CCTV and conducted individual bag searches.
 Conducted routine security administration including the issuing of wrist bands, visitor
passes and permits. Ensured that any lost property left in the building is securely stored,
recorded and retrieved for the owner where appropriate.
 Wrote reports of daily activities and irregularities, such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences.
Security Officer
Axis Security 02-10-16
 I conducted unannounced search on staff to make sure no one take anything with them and
i patrolled the store to check all emergency doors are properly closed.
 Provided a professional, efficient and approachable security and reception services,
maintained a high level of customer services to both staff and visitors.
Security Officer
Axis Security Limited 17- 10-2015
 Provided a professional, efficient, and approachable security and reception service,
maintained a high level of customer service to both staff and visitors and acted as a
deterrent to potential threats.
 Patrolled premises to ensure a safe and secure environment, to prevent and detect signs
of intrusion and ensured the security of doors, windows and gates. Answered alarms and
investigated disturbances, recorded maintenance issues, potential breaches of security and

any unusual occurrences to my line manager.
IKEA 05-02-15
Customer Assistance
. Making sure goods are available for customers the next day on the shelves
. Greeting and assisting customers with what they want
. Keeping the store clean at all times
. Used the pumped truck to load goods into the shop floor
B&Q
Customer Assistance 28-11-14
. Making sure goods are available for customers the next day on the shelves
. Greeting and assisting customers with what they want
. Used pumped truck to load goods into the shop floor
Total Security Service 2013
Security Officer – BBC and TESCO
 Provided a professional, efficient, and approachable security and reception service,
maintained a high level of customer service to both staff and visitors and acted as a
deterrent to potential threats.
 Patrolled premises to ensure a safe and secure environment, to prevent and detect signs of
intrusion and ensured the security of doors, windows and gates. Answered alarms and
investigated disturbances, recorded maintenance issues, potential breaches of security and
any unusual occurrences to my line manager.
 Provided visitors with helpful advice, guidance and information. Acted as a deterrent and
ensured that those who should not be granted access to the building were professionally
and politely escorted from the building.
 Tested the fire alarms and security equipment on a regular basis, completed logs, and
notified my line manager of any issues of malfunctioning equipment.
 Monitored and responded immediately to alarm system activations, checked designated
areas of concern, monitored CCTV and conducted individual bag searches.
 Conducted routine security administration including the issuing of wrist bands, visitor
passes and permits. Ensured that any lost property left in the building is securely stored,
recorded and retrieved for the owner where appropriate.
 Wrote reports of daily activities and irregularities, such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences.
London City Airport 2013
Security officer
 Worked as part of a large team keeping the airport staff and customers safe. Observed
customers to detect signs of criminal activity and dealt with any suspicious packages,
maintaining own and others safety.
 Monitored and authorized entrance and departure of passengers, ensuring they have all their
personal items with them and investigated and reported left luggage. Ensured the effective
control and maintenance of keys and security equipment including radios.

 Circulated among visitors, customers and employees to preserve order and to act as a
deterrent. Reported any suspicious behaviour my line manager.
 Provided support in emergency and evacuation situations, creating a calm and professional
environment to reduce stress and panic within the airport. Carried out the evacuation of
people from lifts, to minimise panic and ensure the safety of all concerned.
Tesco 2012-2013
Customer Assistant
 Met and greeted customers, checked customer needs and gave advice on a wide range of
goods. Took payment and used MTN equipment to check pre-ordered goods.
 Developed and maintained the company’s corporate image and reputation, met the company
customer service standards and resolved customer complaints
 Picked, packed and sorted goods, displayed goods on shelves and uploaded new deliveries
into the warehouse. Displayed goods, scanned goods and gathered market information to
further increase sales
London Olympic and Paralympics Games 2012-2012
Securitas Security Services
 Worked in the response team, responding quickly to any problem or issue and feeding event
details to the police as they arrived.
 Monitored and authorized entrance and departure of employees and visitors, to guard against
theft and maintained the security of premises. Circulated among customers and employees
to preserve order and to act as a deterrent.
 Prevented people with invalid tickets from going through the games entrance gates and
worked closely with the police to identify criminals and criminal activity.
 Gave advice to the general public, answered queries and gave information on bus routes,
opening times and available transport options.
Chase Farm Hospital
Medi-Rest (Domestic) 2012- 18-07-12
 Making sure the hospital is clean
 Fumigated the hospital beds to prevent infection and to kill all bacterial.
 Used the electric floor bathing machine to remove and to polish the floor.
London Radio 94FM 2009-2012
Voice of African - Voluntary
 Presented a live DJ show; wrote the radio script, interviewed and interacted with listeners
live on air and designed the playlist. Kept the entertainment and the flow of the show going
while working to a tight schedule. Read the news and gave public announcements.
 Operated studio equipment, made pre-recordings and worked closely with the studio
manager.
Diamond in Your Hair 2006-2009
Barber
 Discussed with the client how they wanted their hair cut, gave advice and suggested ideas
for suitable styles. Cut and styled hair, took payment and cleaned the shop and equipment
 Shampooed and conditioned hair, ensured that hair products containing chemicals are used
and stored correctly

Education and Qualifications
CSCS Card and Traffic Banksman card 2017- 2019
Stansted Airport Academy 2013-2013
 Preparation for Work EDI Level 1
College of North West London 2012-2012
 SIA Training (Door Supervisor) – Level 2 Btec (Edexcl)
Ghana Airways Training School 2000-2000
 Shipping and Export (Afgo)
 Certificate in Standard Cargo Handling
Institute of Management Studies 2001-2002
 Purchasing and supply
St. Johns Grammar Junior Secondary School 1995-1997
 Core Agriculture and Core Horticulture
English, Mathematics, General Agriculture and Biology

Job interview letter
Subject: Invitation to Interview
Dear Lawrence,
We thank you for applying for the position of Sales assistant in Arcadia Company. We would like to
invite you to come to our office to interview for the position. Your interview has been scheduled on
1st June,2019 at 1 pm, at 123 Main Street, London. If you have any query or want it to be
rescheduled then please call at XXX-XXX-XXX or email at [e-mail].
XYZ
HR
[e-mail]
XXX-XXX-XXX
Arcadia Company
Job offer letter for sales assistant
Dear Lawrence,
Arcadia Company is happy to offer you the position of Sales Assistant in our sales department. You
background, skills and qualifications make you an ideal fit for our organization. Your starting date
will be 24, July 2019 and your annual starting salary will be £ 40,000/ year and if you achieve given
target then you will also be provided with 10% incentive. Arcadia will be providing full medical
coverage as a part of employee benefit plan whose coverage will begin after one month of joining.
If you choose to accept this job offer, please sign and return this letter before 30th June, 2019.
Please let me know if you have any questions or concerns.
Sincerely,
XYZ
HR
Arcadia Company
Job rejection letter
Dear Lawrence,
Thank you for coming in to interview for the position of Sales assistant in Arcadia Company and
showing interest in joining out company. As you already know that we had conducted various
number of interviews and had experience, skills and qualification of all the candidates. This letter is
to let you know that you have not been selected for the position. We appreciate you efforts that you
had put in your interview for designation of sales assistant and taking time to come to Arcadia for

interview.
We wish you all the best for your professional success. Once again Thank you for your interest in
our company.
Best Wishes,
XYZ
HR
Arcadia Company

The human resource Management of the organization Arcadia group carries out the recruitment and
selection of the candidate for the eligible position. Selection of the candidate is carried out various
steps. The human resource management is also responsible for fair decision-making for the
candidate.
The selection and recruiting procedure by Human Resource Management is carried out by the
following steps.
Initial screening
This step is carried out in the selection process to cut the cost of the organization Arcadia group by
letting only suitable candidates to take part in the process on the basis of fair and justified terms.
This screening is on the basis of various categories according to the job profile or the type of task
which the candidate has to perform while working within the organization. This screening is on the
basis of age, job location choice, aptitude, expected salary, experience, education etc. All these
screening processes must be properly justified and should be fair to avoid discrimination. The
decision-making step taken at this point by human resource management will be choosing among
alternatives.
Application blank
The application blank gives the details of the candidate applying for the job. This application blank
generally consists of personal data, marital status, physical data, educational background,
experience, extra- curricular activities and references. Some times this also show about the social
background of the candidate. The unfair situation that can happen over here is the candidate might
get discriminated over here on the basis social background. Thus., the human resource management
must ensure that no discrimination should occur. The decision-making step taken at this position by
Human Resource Management would be gathering the relevant information of the candidates.
Selection tests
Selection test includes systematic test approaches through which the candidate will undergo, this
step analysis aptitude, performance & behaviour of the candidate. This step checks intelligence,
aptitude, personality, achievement, integrity, simulation, assessment, graphology & polygraph test.
The Human Resource Management must ensure that all the candidates applying for the same post
must get similar difficulty level of the tests. All must give the examination of the same difficulty
level.
Selection interviews
Selection interview involves the oral test (Chelladurai and Kerwin, 2018). In some cases the most
unfair decision in selection of the candidate is taken at this stage only, the HRM over here has to
conduct the proper monitoring of this step as the interviewers may take favourable side of any

known candidate and thus, the most eligible one won't be got selected instead. There are chances
that some interviews get so horrible that the interviewer tend to bully the candidate. Moreover,
sometimes the issues arises of sexual harassment of the candidates. Thus, the human resource
management must take proper steps restrict such practices in the selection processes. The decision-
making step taken here by the Human Resource management would be take action so that the most
eligible candidate would get selected.
Medical examination
Medical examination is the examining of the candidate on the basis of medical terms at Arcadia
group. Some jobs required accurate hearing, while some requires accurate vision and on some
various other categories. The official undertaking this step must ensure that if the job does not
require any specific ability than the candidate must not be discriminated on the basis of medical
incapability or disability. The decision-making step taken by human resource management at this
step must be weighing the evidence.
Hiring Decision
the line management of the organization makes the final hiring decision at Arcadia group. It is most
essential there must be good understanding between the human resource department and line
managers of the organization to select the most eligible candidate from the all the applicants who
have applied for the post. Here the appointment letter is assigned to the candidate which got
selected. The unfair practice that can happen over here would be the partiality for referenced
candidate. The decision-making step taken by human resource management over here will be
reviewing the decision and its consequences.
Placement
The last step in the selection and recruiting procedure is placement at Arcadia group. Placement
involves assigning the accurate position to the candidate in the organization for which it is most
eligible for and on the capabilities of the candidate. The decision-making step taken here by the
human resource management will be the reviewing the decision and its consequences.
CONCLUSION
This report can be concluded as the selection and recruitment procedure of the candidates carried
out by the human resource management of Arcadia Group.. This report showed how the creation of
the recruitment and selection portfolio and completing the practical activity to select and recruit
staff for a company within the Arcadia Group including the new Employment Relations and Human
Resources Management processes and practices in recruitment and selection process. Moreover, this
report also showed how fair assessment of the interview candidates and the factors that influenced
human resource management in decision-making throughout the process.

REFERENCES
Books and journals
Mondy, R. and Martocchio, J.J., 2016. Human resource management. Pearson.
Chelladurai, P. and Kerwin, S., 2018. Human resource management in sport and recreation. Human
Kinetics.