HRM Assignment - Kingfisher Plc

Human Resource
Management

INTRODUCTION
Human resource management introduces as an effective process of recruiting, selecting,
deploying and managing an enterprise's employees. HRM refers as an effective management
functions that supports business managers to hire, select, train as well as develop members
within an organisation (Noe and et. al., 2017). For this project, chosen organisation is Kingfisher
Plc which is a British multinational retailing company in London, England, United Kingdom.
This report is based on different tasks which includes purpose as well as functions of human
resource management, benefits and drawbacks of recruitment and selection methods. Along with
this various kind of HRM practices and its advantages to employees as well as organisation will
also covered in this project. At last, significance of employee relation and components of
employment legislation will also included in this assignment.
Overview of the organisation: Kingfisher Plc is a British multinational retailer which
headquarter in London, England, UK. It was founded in 1982 by Andy Cosslett, Veronique
Laury. Company mainly specialise in selling and marketing of home improvement products such
as home furnishings, home appliances etc. Main purpose of this organisation is to gain maximum
amount of profitability by providing quality products to the customers at affordable price.
TASK1
P1
HRM refers as the planning, organizing, leading and monitoring of the compensation,
integration, procurement, separation as well as maintenance of human resources within an
organisation (Bratton and Gold, 2017). There are different functions and purpose of human
resource management which is relevant to workforce planning and resourcing of an enterprise is
also. Some are determined as under:
Purpose of HRM: There are different purpose of HRM within a Kingfisher Plc. These purpose
mainly related with staffing, internal customer management, compensation and management,
laws, employee relation, cultural sensitivity, metrics etc. All these are main purpose which will
help an enterprise to retain workers for long time and maximise customer base within a given
time period (Brewster, 2017). Some purpose will defined as detail manner: Employee relation: It is foremost purpose of human resource management as to manage
strong relation with employees. It will help a Kingfisher Plc to accomplish long term

goals and objectives. Strong employee relation also help an enterprise by maintaining its
good brand image in marketplace. Staffing: It introduces as main role and responsibility of human resource management is
to hire and retain best employees within an enterprise (Albrecht and et. al., 2015).
Talented workers help a Kingfisher Plc by increasing its sales ratio. Laws: It introduces as a main intent of Human resource management which includes
different laws related with plans of recruitment, advantages as well as conflict resolution
which is fall within the human resource manager's domain.
Functions of HRM: There are mainly three types of human resource management functions
which is operative functions, managerial functions and advisory functions. All these type of
functions also have different functions which are determined as under:
Operative functions Compensation and benefits: This introduces as a main and important function of HRM
which is followed by manager of Kingfisher plc. For example: If company can
accomplish its objectives and goals, they can acclimatize innovative ways of giving
advantages to the employees (Cascio, 2015). There are different benefits which are
provided by an organisation to their workforce such as working hour flexibility, dental or
medical insurance, extended vacation etc.
Managerial Functions Planning: This function of HRM is very vital and important to set goals and objectives of
a Kingfisher Plc. In this, procedures and policies of an enterprise is laid down to attain
these goals within given time duration. It is a role of human resource manager of an
organisation is to foresee vacancies, set requirements of job and decide the recruitment
sources. Thus, planning is most essential functions for growth and success of an
organisation.
Advisory Functions
 Top management Advice: Human resource manager is a specialist in HRM functions. In
this function, each employees can advice the upper level administration in formulating
procedures and policies. They can also suggested the upper administration for the
appraisal of manpower which they feel apt.

P2
Workforce Planning It introduces as an effective procedure where manager emphasis on
the priorities and requirement of the organisation. As a employer
emphasis on legislative as well as production. There are
considering 2 approach of workforce that is workload approach and
intent of work.
Training and Development In order to manage people and emphasis on their continuous
improvement need to focus on the skill of employees. To provide
training of the employees consider two approaches first one on the
job training and second off the job training. In on the job consider
coaching, job rotation, mentoring (Pollock, Jefferson and Wick,
2015). On the other hand off the role consider E learning program.
Kingfisher can apply both approach as per the requirement.
Performance Management To manage performance of workers consider as essential part and
manager of kingfisher outlining to those people who give their best
for company. There are recognise various performance
management like behavioural quality, comparative etc. The
company apply useful result approach as it decrease subjectivity of
employees to analysis of performance indicator with the support of
rating scale.
Reward System It is important approach of business where motivate to people
regarding to their work. For motivate to people provide them
rewards as per the their performance. Kingfisher can provide
monetary and non monetary benefits to their employees (Larsen,
2017). In monetary rewards provide bonus, incentive and others.
While non monetary provide cash voucher, family trip and many
other things.
Approaches of Recruitment Strength Weakness
External Recruitment There are recognised strength Recruit people from campus is

The external recruitment
means company can hiring
people from outside like
educational institutes, factory
gate, walks in and labour
contractors. Kingfisher can
recruit people through external
recruitment where consider
campus placement.
of external recruitment that
identify universities to carry
out new ideas which can help
to kingfisher to modify their
work.
taken much more time and
long process.
Internal Recruitment
In this type recruitment hire
people from business and from
other departments. It can be
completed via – transfer,
promotion as well as employee
referral. Kingfisher can hire
people through promotional
approach.
 Promotion activities
consider as cost
effective, take less time
and easily contact to
people (Shields and et.
al., 2015).
 It motivates to existing
employees to take
promotion so as a
result increase
profitability of
kingfisher.
 The disadvantage of
promotion that HR
manager have not
option to select another
talent.
 Many times it work as
negative manner
because it can decrease
morale of the workers
who are not
encouraged.
Approaches of Selection Strength Weakness
Interview
It is the process where conduct
meeting face to face and
objective of the company to
Through interview a HR
manager of kingfisher provide
detailed information of
applicant
Many time in the company
create partiality which can
affect to another applicant
because interviewer knows any

hire best suitable person as per
the requirement and filling
vacancies.
one already so he can give
biased and subjective
judgement (Nicoletti, Scarpett
and Boylaud, 2018).
Group Exercise
It is an approach of selection
where conduct interview by
multiple candidates at same
time.
This method can take less
time, cost effective and easily
select the right candidate
regarding to kingfisher.
As per the method interviewer
and interviewee can not
interact easily and applicant
can not access to the accurate
data of the job as well as
organisation also.
TASK 2
P3
HRM identifies as the set of organisational activities which is directed by human resource
manager to attract, develop and maintain an effective workforce. There are different number of
HRM practices used by Kingfisher Plc to retain employees for long time duration as well as
develop effective position in marketplace. Some useful practices of human resource management
and its benefits for employer and employee will be determined as under:
Conflict resolution: It is a type of formal as well as informal process that two and
different enterprise use to analyse a peaceful or effective answer to their dispute. Human
resource manager of Kingfisher Plc resolve conflict among managers and workers (Nicoletti,
Scarpetta and Boylaud, 2018). As it will help both to retain strong position in an organisation.
There are some benefits of conflict resolution for managers and workers which are mentioned as
under:
Advantages to Employees Advantages to Employers
 Conflict resolutions enhance their
involvement in the work and also
improve their performance within
workplace of Kingfisher Plc.
 With the help of conflict resolution, an
manager can acquire his work
completed on time.
 Working environment of an

 Conflict resolutions also help an
employees by boosting its moral
towards an organisation.
organisation is remains friendly or
effective via which employer can attain
their goals and objectives easily.
Training and development: It is one of the main practice of HRM used by Kingfisher Plc to
train their employees and develop its growth within working environment (Pollock, Jefferson
and Wick, 2015). There are some advantages of training and development for employers and
employees which are determined as under:
Benefits to Employees Benefits to Employers
 With the help of training and
development program, employees can
get to improve its skills about
technology and many other resources or
functions of an enterprise.
 Training and development programs
will also help an employee to develop
their communication and personal
skills.
 Training and development program is
also support an employer can also learn
innovative things from their employees.
 Employer can get quality and
knowledgeable workforce which will
help them to achieve better results
within given time duration.
Performance management: It introduces as an effective process that gives accountability,
documentation and feedback for performance outcomes. It will help both employer and
employees to channel their talents towards business goals (Pollock, Jefferson and Wick, 2015).
For this, Kingfisher Plc check performance of their employers and employees on time. Some
advantages of performance management will be determined as under:
Benefits to Employees Benefits to Employers

Performance management help an employees
by motivating and improving its performance
within given time period.
Employees work is appraise as well as they
also get incentives and rewards.
Performance management practices of HRM is
also essential for employers by increasing
profitability and market share. For example:
Increment in employees performance is turn to
give benefits to the employer.
P4
From the above mentioned practices of human resource management is also beneficial for
Kingfisher Plc by raising its productivity and profitability. Effectiveness of all HRM practices
will be defined as under:
Training and development: This program organised by human resource manager of
kingfisher Plc with aim to enhance employees performance (Larsen, 2017). Thus, there are
different benefits of training and development for an organisation such as improved employees
performance, addressing each weakness, maximised level of productivity as well as adherence to
quality standards, maximised innovations in innovative strategies and goods, reduced employees
turnover etc. All these benefits help an enterprise to increasing their profitability and productivity
which is not possible without talented employees. Example: If Kingfisher provides proper
training to their staff members then their existing skills can be nourished which will be beneficial
to the employees in their career growth.
Performance management: There are different benefits of performance management for
Kingfisher Plc including, involvement of employees in the planning stage, monitoring
employee’s progress, ensuring workers development, rewarding employees etc. All these are
main advantages of HRM practice which will assist an organisation by raising its profitability
and productivity (Pollock, Jefferson and Wick, 2015). Example: HR of kingfisher should
examine the performance of staff members so that errors can be eliminated and productivity level
can be raised accordingly.
Conflict Resolution: It play an essential role in success and growth an organisation.
Conflict resolutions help a kingfisher Plc to retain employees for long time and accomplish long
term goals and objectives. No conflict between employers and employees will be important for
an enterprise to maximise their profitability as well as productivity easily. Example: HR of the

company should make certain tactics so that problems can be resolved and effective working can
be uplifted in the organization.
TASK 3
P5
Employee relation introduces to an organisation's efforts in order to handle relationships
between employees and employers. An enterprise with an effective or better employees relations
program provides consistent and fair treatment to each workers so they will be committed to
their jobs role and loyal to the Kingfisher Plc. Employee relation of kingfisher Plc maintained
with the support of employee engagement which is essentially determined via Robinson model
of employee engagement:
Robinson Model of Employee Engagement- With the help of this framework, HR
manager of an organisation forms various procedures and policies with which the employees
feels valued as well as motivated (Bratton and Gold, 2017). This framework also think that the
workers can fulfil their loyalty if HR manager of kingfisher Plc emphasis on continues
development of workers. Along with this, there are different important of employee relation
which will directly influence on HRM decision making. This, model has different policies such
as training and development, effective communication, health and safety, fair treatment,
performance appraisal, job satisfaction etc. All these are also consider as a advantages of
employee relation which are mentioned as under:
Training and development are the approaches of employee relation so that flexible
organization and flexible working practices can be adopted in the market place. This approaches
aid the staff members to enrich their skills which will be beneficial to them in their career growth
as well.
Training and Development: This programs enhance skills and efficiency of employees to
work on allotted time period. With the help of training and development program kingfisher Plc
can easily maintain strong relation with employees. T&D is directly influence on human resource
decision making wile deciding what type of training will be used for employees.
Equal opportunities & fair treatment- Kingfisher Plc provides fair or accurate
treatment to their each employees workers with this they feel more valued as well as comes up
with new or unique plans which effect HR decision making (Brewster, 2017). Along with this,

Healthy or friendly relation with workers is acquire flexible work environment because if
employees have accurate knowingness between them than they can transmit their work as well as
it also assist flexible work hours.
P6
Employment legislation is framed by the government so that exploitation of the human
resource can be done in the market. United Kingdom governing bodies designed employment
laws to safeguard the right of the employees. Here, are some of the laws which are explained as
follows:
Data protection act, 2018: Organization need to safeguard the rights of the employees
so that their information is not used in illegal ways. kingfisher Plc adopts data protect act so that
trust and faith can be build among employer and employee in the cut throat competitive world.
By doing so effective staff members can be retained back in the organization and best outcomes
can be achieved in the market place. This act is mandatory to be adopted in the business so that a
sense of safety and security can be assured to them. It directly leads to raise in productivity level
in the cut throat competitive world.
Anti-Discrimination Act 2010: Organization should adopt anti discrimination act so that
everyone is treated equally without any discrimination like, colour, gender, region, status etc.
Kingfisher Plc follows this act in their working premises so that effective employees weather
male or female are given equal opportunity to share their skills, abilities and capabilities for the
growth and development of the business (Albrecht and et. al., 2015). It directly or indirectly
raises productivity and profitability level in the organization .
CONCLUSION
From the above mentioned information, it has been concluded importance of human
resource management for an employees as well as organisation also. Different number of HRM
practices have been used by an organisation to retain employees for long time and also maintain
strong relation with them. Along with the, different number of employment legislation have been
followed by an enterprise to improve employees relation and also assist an enterprise to
accomplish long term goals and objectives within given time duration.

REFERENCES
Books and Journals
Noe, R.A. and et. al., 2017. Human resource management: Gaining a competitive advantage.
New York, NY: McGraw-Hill Education.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C., 2017. Human resource practices in multinational companies. The Blackwell
Handbook of Cross‐Cultural Management. pp.126-141.
Albrecht, S. L. and et. al., 2015. Employee engagement, human resource management practices
and competitive advantage: An integrated approach. Journal of Organizational
Effectiveness: People and Performance. 2(1). pp.7-35.
Cascio, W. F., 2015. Managing human resources. McGraw-Hill.
Pollock, R. V., Jefferson, A. and Wick, C.W., 2015. The six disciplines of breakthrough
learning: How to turn training and development into business results. John Wiley & Sons.
Larsen, H. H., 2017. Key issues in training and development. In Policy and practice in European
human resource management (pp. 107-121). Routledge.
Shields, J. and et. al., 2015. Managing employee performance & reward: Concepts, practices,
strategies. Cambridge University Press.
Nicoletti, G., Scarpetta, S. and Boylaud, O., 2018. Summary indicators of product market
regulation with an extension to employment protection legislation.