Application of HRM in Workforce Planning and Resourcing

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1 (LO 1, 2 & 3).....................................................................................................................1
P1. Application of purpose and functions of HRM to workforce planning and resourcing........1
P2. Evaluating strengths and weaknesses of different approaches to recruitment and selection 3
P3. Benefits of different HRM practices for employer and employee both................................4
P4. Evaluating effectiveness of different HRM practices to increase profit and productivity....5
P5. Importance of employee relations to influence HRM decision making................................6
P6. Key elements of employment legislation and their impact on HRM decision making.........7
TASK 2 (LO 4)................................................................................................................................8
P7. Application of HRM practices in a work-related context of Hilton......................................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Currently, hospitality industry is at boom which is earning growing at a rapid pace with
face intense rivalry from competitive firms. Thus, to sustain for longer span of time, hotel sector
is giving due emphasis on human resource management (HRM) as workforce is the lifeblood of
any business operating in this industry (Human resource management (HRM), 2019). In the
present study, one of the leading hotels i.e. Hilton, London has been selected with reference to
which there will be discussion on purpose and functions of HRM in terms of resourcing with
appropriate skills and talent. Also, there will be study on evaluating the effectiveness of key
elements of HRM along with analysing internal and external factors that impact on HRM
decision making. Employment legislation will be explained here as well with applying HRM
practices in work related contexts.
TASK 1 (LO 1, 2 & 3)
P1. Application of purpose and functions of HRM to workforce planning and resourcing
In Hilton hotel, being operating in service industry i.e. hospitality sector, due importance
is given to workforce planning and resourcing. The purpose as well as roles and responsibilities
HRM towards firm are given as below:
Purpose of HRM
 Decreasing costs – Main purpose behind HRM in Hilton hotel is to reduce the costs so
that with minimum expenses, maximum profit can be gained which can further be used in
future activities of business like resourcing of skilled and talented candidates (Bailey and
et.al., 2018).
 Maintaining a positive and healthy working environment – Another major purpose of
HRM is to maintain the working environment of organisation in a healthy and positive
manner so that existing workforce can perform their work willingly and new candidates
can be attracted towards firm.
 Improving the level of coordination – One of the main purposes of HRM in Hilton hotel
is to have high level of coordination in between all departments so that set objectives can
be attained in the most effective and efficient manner within stipulated timeframe
(Reiche, Harzing and Tenzer, 2018).
Roles and responsibilities of HR function
1

 To keep employees motivated – HRM plays the main role in any organisation to motivate
the workforce and so as in Hilton hotel. Organisation understands the value of motivated
workforce which leads to retain them and so, cost of new recruitments and selection gets
reduced.
 To raise employee commitment – HRM practices like providing rewards and recognition
to employees based on performance in Hilton hotel increase their commitment towards
business and so, they perform their tasks with highest level of efficiency (Banfield, Kay
and Royles, 2018).
 To develop the quality and quantity at workplace – HRM in Hilton leads to develop the
quality workforce and not just quantity which means its focus is not only on increasing
the number of employees but on raising their skills, knowledge and competencies.
Significance of HRM in acquiring talent for attaining organisational goals
In Hilton hotel, HRM plays a significant role in providing firm with highly talented and
skilled workforce. Organisation gives due consideration to talent management which helps in
retaining them and making systematic and consistent decisions regarding development of staff.
HR function plays a vital role in attracting the top talent for organisation through effective
recruitment and selection practices and thus, provides talent to firm who can effectually attain
the set goals and objectives of Hilton hotel (Collings, Wood and Szamosi, 2018). For example:
workforce with effective communication can provide high customer satisfaction.
Application of HRM to development and training, performance management and reward
system
In Hilton hotel, HRM is applied to develop and train the employees to improve their
existing skills, abilities and knowledge. Training and development programs are organised by the
organisation based on the requirement of employees with an aim to provide high client
satisfaction and improve business performance. Further, hotel focuses on performance
management of employees too where with the use of different techniques like 360 degree
appraisal and benchmarking, it controls the performance of workforce and based on same,
monetary and non-monetary rewards are provided to them in the form of appraisals, incentives,
promotion, transfer, appreciation and recognition, etc. (Boon and et.al., 2018).
2