This assignment delves into the core functions of Human Resource Management (HRM). It outlines the managerial, operative, and advisory roles played by HRM professionals. The discussion emphasizes how these functions contribute to the overall success and effectiveness of organizations.
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HUMAN RESOURCE MANAGEMENT 1
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Contents INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 PART 1............................................................................................................................................3 Introduction of the organisation including its purpose, mission statement and core business objectives................................................................................................................................3 Purpose and roles of HR function. Significance of HR in meeting business objectives and acquiring talent.......................................................................................................................4 Approach to workforce planning, development and training, recruitment and selection, reward system and performance management....................................................................................5 Inclusion of case study example to examine various methods used in HR practices.............6 PART 2............................................................................................................................................7 Designing of job specification for a given job position.........................................................7 Documentation of preparatory notes for selection criteria and interview..............................8 Job offer letter for desired candidate....................................................................................10 Evaluation of the process and rationale for conducting appropriate HR practices..............10 Effectiveness of employee relation & engagement with mention of flexible working practice, organisation and employer of choice....................................................................................11 Aspects of Employee legislation in context with organisation............................................11 Evaluate how employee legislation and relations inform business objectives and decision- making..................................................................................................................................12 CONCLUSION..............................................................................................................................13 REFERENCES..............................................................................................................................14 2
INTRODUCTION Management of human resource is referred to a word which definesthe management and development of employees within an organisation. This is a strategic approach to deal with workforce in an organised way. This assignmentis prepared on the basis of TESCO, aBritain based retailerwhichhas its main officein England, UK (Alfes and et. al., 2013). In terms of revenue, company is third largest retailer around globe. This report is going to discuss mission, objectives and purpose of an organisation along with roles and functions of human resource. Beside this, approaches of training, development, reward system, selection, recruitment and performance managementis included.In this report, Job specification , documentary notes, rationale and processes of HR practice are discussed to select desired candidate. Effectiveness associated with employee engagement,relation, legislationand itseffect onthedecision making is depictedin a detailed manner. MAIN BODY PART 1 Introduction ofbusiness firm along with its purpose, mission & core objectives TESCOis aUKbased multinational retailerdealing in generalmerchandiseand groceries. Company is headquartered in Hertfordshire, England. It is the third largest firm worldwide in case of gross revenue. Company is founded in 1919 and operates successfully at more than 6500 locations worldwide.This company has diversified activities into varied areas like cloth section, books retailing, electronics, software, furniture, financialand internet services etc. as per 2017 report, company is employing more than 460,000 employees in global context (Boon and et. al., 2018). Mission statement of TESCO:Mission statement of company can be understood by vision, value and mission of company. Vision:Main vision of the company is to became a highly valued business by serving customers, communities and shareholders in a desired manner. Mission:Major mission of company is to produce those products which will serve customers in a better manner. 3
Value:Core value of company is to acknowledge their employees about the business activities they are performing for and customers about the products which they can expect from company. Purpose of TESCO Main purpose of TESCO is to create a value for their consumers so that their lifelong loyalty can be achieved. Business objective of TESCO Business objective of company is to maximise their profitability by providing affordable and cheap but high quality services or products to their customers. To grow and maintain the position of number one retailer in UK by gaining competitive advantage over rivals. Purpose and roles of HR function. Significance of HR in meeting business objectives and acquiring talent In every business organisation, HR department has the role and responsibility tocarry out various functions so that organisational policies andthe well-beingof workforce can be maintained. In case of TESCO, main function ofHR unitis to recruit, train, select, develop workforce along with complying with benefits, payroll, labour lawsand maintenance of employer – employee relation. Thesefunctions assists an organisationin performing their business activities in desired manner(Collings, Wood and Szamosi, 2018). In case of TESCO, some HR functions of company are mentioned below: Recruitment and selection:It is away bywhich selection, screening and captivation of capable & qualified candidates take place. Main purpose behindthis functionis to attract knowledgeable and capableindividuals due to which businessaims can be acquired in a proper manner. Responsibility and role of thisHuman Resource functionis to decrease the overall cost of TESCO by eliminating those candidates which are unproductive and incompetent for company. It will help the firm in hiring productive workforce. Managing employee relations:Employees of company are treated as the main pillar of company. If the coordination and interaction among workforce or between workforce and management is not strong, it can reduce the overall productivity of company. Purpose associated with thisaspectis to maintaining good relation among workforce due to which organisational work in TESCO will be performed in unified and systematic manner. Role 4
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and responsibility of this HR function is to organising those events by which workforce in TESCO can became familiar with one another so that they can feel comfortable with one another while performing organisational operations and activities. Importance of Human Resources in getting talent and fulfilment of organisational goals It is responsibilityand role of human resourceteamin TESCO to recruit those workers which are able and skilled. In this context, it can be said that HR department of company chooses right talent for different departments of an organisation (Gruman, and Saks, 2011). These selected employees will perform organisational work by giving their best efforts. It will help the company in achieving their organisational objectives in a desired manner. Approach linked with manpower planning, developing and training, recruiting and select, reward system and performance management Workforce planning:Thisrefers to a continuous process that is useful in aligning the priorities of company andrequirements of employeesso that all legislative, regulatory and businesstargets willbe attained in a proper manner. It will help TESCO in developing evidence based strategies so that developmental activities for workforce can be performed considerably.Approach which is related with the planning of workforce is is discussed beneath: Competency approach:This particular approachwill benefits TESCO is acknowledging and identifying different set of competencies that canproperly adjust with strategic vision and mission of the company.Itwill emphasize onfigure of massesalong with their competencies due to which TESCO will be able to attainhigh growth. Recruitment and selection:It is related with the process of identificationforinterested applicants for applying and joining the job. Selection is referred to the procedureof picking outdesiredprospectfor theempty place. Approach related withthis aspectis mentioned below: Systematic approach:Theprocedure of recruitment and selectingis associated with the evaluation of the personal value, attitude, interpersonal skills, and applicant behaviour.In this approach,the HR manager ofTESCO willspecifyvacant position, assess and attract candidate and perform different activities such as skills test, verbal test, interviews, written test in order to hire the right and deserving candidate. 5
Development and training:This process will assists the employees in building their skills that will allow them toperform their activities in more desired manner and attain organisational goals easily. Training is a way by which workforce can be developed in a desired manner. Approach associated with training and development is defined below: Proactive approach:It is a simple approach to implement and this kind of approach do not require any pre-planning. By using this approach, TESCO can adopt various measures to develop workforce of firmin a desired manner.Itwill also assists in expand oftrainingwaysby which employees of company can be trained appropriately(Gatewood, Feil and Barrick, 2015). Performance management:This is a way to formulatea working environment in which employees deliver theirbest performance and efforts.According tothis context, by adopting some activities performance of employees in TESCO can be managed in a proper manner. Approach for performance management in context with TESCO is characterised beneath: Comparative approach:Within this approach, superiority of workforce from high to low level is measured.This will benefits inmeasuring their performance and adopting those aspects like training sessions, benefits and providing bonus. This willassists in measuringthe performance of staff in a desired manner. This approach will benefit TESCO in managing employee performance in a proper way. Reward system:This system will help the company in motivating their employees so that they cangive their best efforts.Approach relatedwith this aspectis stated beneath: Incentive approach:According to this conceptualization, workforce in TESCO are given benefits and incentives by evaluation of their performance. This encourage them to perform their best work which in return benefits TESCO to earn high sales and revenues. Inclusion of case study example to examine various methods used in HR practices TESCO is a large scale and renowned organisation which is a grocery and general merchandise offering high quality products to its customers. TESCO has different departments like finance, marketing, HR, R&D, sales, production etc. which works in a collaborative many to achieve set targets. Entire employees and staff members of these departments are managed by HR department only. From past sometimes, employees in company are facing problems due to differentissueslikeswitchingtoadvancetechnology,varyingneedsandbehavioursof 6
customers(Harrison and Lock, 2017). Due to these problems, overall productivity of TESCO has decreased and employee retaining rate is also reducing. In this context, TESCO is going to implement some HR practice in an effective manner so that issues of employeesmust have been managedin systematic manner.Out of all, oneof these practice is giving training classes and session to workforce which is mentioned beneath: Training and improvement:It is an essentialpractice of human resourcewhich involves personal and professional development of knowledge in workers, employee orientation and training session. With the help of this practice, working capability of employees in TESCO will increase and company will attain high growth.Methods associated to thetraining and development are mentioned below: Training session within working hours:It is asimple wayin whichworkers of a firm are given appropriate training, guidance & knowledge fortheir duties and work. This will helptheminperformingtheirworkproperlyandbecauseofthatattainmentof organisational goals are done desirably. Training activities after working hours:This methodcould have beenused by HR manager in TESCO to formulate and develop capabilities and skills in employees outside the premises of working organisation such as via presentations, seminars, industrial visit of other organisations. It willtrain the employees in learning new tactics and techniques to perform business work. PART 2 Designing ofoccupation descriptionfor a given job position Job specification:It is a document which defines the abilities,talent & knowledge of the employeesthat is needed to carry outtheirroles and responsibilities in an appropriate way. It includes managerial experience, work experience, educational qualifications of an individual. Job specificationdocumentforthevacant position of HR executive in TESCO is mentioned below: 7
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Position: Human Resource Executive Organization:TESCO Occupation function:Management of TESCOis going to hire an employee for the position of HRexecutivewhichpossesappreciableadministrativeandcommunicationskills.Those candidates which are interested in applying for this vacant post are required tohave good conflict resolution and decisionmaking capabilities.Beside this, detailed information of managing payroll and maintenance of employee relation must be incorporated by candidate. Roles & Responsibilities:Assistance intrainings and meetings includingdevelopingproceduresand rules for employees.Directing orientation, seminars and development classes for newly hired workforce. Educational Criteria: The interested candidate is needed meet following criteria: BBA or B.Com MBA in Human Resource Management or some related field. Work experience: Individual needs to havetwo-yearsexperienceof job asHR executive in some renowned organisation. Documentation of preparatory notes for selection criteria and interview Documentation of preparatory notes Preparatory notes are defined as thosewritten materialthat areequippedby employers beforestartingtherecruitmentandselectionprocedure.Thesematerialsinvolvevarious questionswhich areasked by interviewers to the interviewee. Responsefor thequestions will determine the ability of applicant to be HR executive. In context with TESCO, employer can ask below mentioned questions to the individuals for the position of HR: Interview Questions Definesome suitable recruiting approachesandbest way toapproach talented job 8
applicants? What aretheeffective measures toovercomeworkersand employers issues? What is the foremostemployer rules and policythat will be suggested by you asHR executive in TESCO? Preparatory document for selection criteria Job offer letter forselected nominee 9 Selection process, 2019
Job Offer Application Mrs. Katy Mathew Oxford street, London, United Kingdom Dear Miss Rosy Lucifer We are pleased to acknowledgethat We have hired you for jobin TESCOasHR executive. Roles and responsibilities: Administrativedutiesrelated with HR department Basic HR activities and resolvingproblems of staff members. Reporting to: The Board of Directors Salary: $ 25,5000 per annum Job hours: 10:30 AM to 7:00 PM. Vacations:4 vacation everymonth Rewardsand benefits: Thereward packagegiven by organisationconsists ofdisability and life insurance, health insurance, sickvacations etc. We are delightedto give thisoffer letter andyour joining date is 20 July 2019. Sincerely Katy Mathew Evaluate process& principle for conduction ofappropriateHRpractice session Various human resource practices like training and development, recruitment, induction, performance management benefits a company in performing organisationalworkin a desired manner.Variedproceduresthat are performedwhile doing HR practices like interview, job specification, selection test, job description. All of these procedures will benefits TESCO in managing their business operations in a proper way even in complex situations(Kavanagh and Johnson, 2017).By increasedproductivity, TESCO cangain advantage over rival companies. The main rationale of company behind these HR practice is that it will assists newly hired workforce inlearningnewtraining tacticsthat will results in development of their professional capabilities. These capabilities will allow workforce indoingtheir work duties properly so that TESCO can gain high success. 10
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Effectiveness ofgood relation among employee & their engagement by mentioning of flexible practice & employer of choice Employee relation:Thereexistdifferentwayswhich are associatedtoemployee relation. Out of all the approaches, one isflexible working hours. Under this, workers are able to perform their work according to their time schedule. They are required to perform work before deadline. This liberate them from coming office at afixed time frame. It allows workers to perform duties as per their convenience. As workis going to be accomplished on time,employers will be satisfied along with employees due to working flexibility.Duetothis,agoodrelationwillbesustainingamongemployerand employees. This approach makes TESCO flexible company that allow its worker to do flexible work.If workers will be given flexibility to work under employer they like, they may feel more homely(Messersmith and et. al., 2011). Employee engagement:It is defined as the extent at which employee in a firm gives contribution to growth and success.One approach is situational approach where needs of staff is considered as priority.This encourage them in performing their work desirably due to which their engagement in company enhances. As requirements of workforce will be considered organisation will become more flexible. This will result in implementation of flexing working practices. Working with employer of choice, helps them in getting right guidance so that organisational goals of TESCO can be attained properly. Featureof Worker lawmaking in case of organisation Employee legislations are defined as those regulations and rules that are followed by companies to secure the welfare of their staff members. Employee legislations which must be followed by TESCO are stated below: Sex discrimination Act, 1975:It isintroduced by UK parliamentand defined that both males and females must be given same treatment at workplace. They must be given same working conditions so that no partiality or harassment will takes place.Managerin TESCO is required to take decision without biasing against gender so that organisational work can be performed properly. Otherwise, company have to pay penalties. Equal pay Act, 1970:According to this Act,everyworker of organisation that are working on same placeshould offered same pay. Ifany worker will bechargedmore, 11
then then this can arise conflicts among workforce. In this context, HR manager in TESCO is needed to give same pay scale for same work. IfTESCO will pay differently, then victim workers can file case againstthe respectivecompany that will results in tarnished brand image (Sirmon and et. al., 2011). Evaluate how employee legislation and relations inform business objectives and decision-making HR manager in TESCO is required to have compliance with regulations, rules and policies like non-discrimination Act, Equal pay Act etc. These laws will be beneficial for organisation in performing business operations in a legal and ethical manner. It is important for HR manager in TESCO to adopt those rules and laws if they will not follow them then company might have to pay high fines. If government in UK is changing their laws, then manager in TESCO to formulate decision of company in that way and change organisational procedures. It will improve brand image of TESCO in minds of customers and stakeholders(Shen and Benson, 2016). Due to legal regulations, relationship in workers and employers will increase due to which services and products offered to customers will also improve. If relationship among employees will be good,thenitwillbeeasyforcompanytoformulatedifferentstrategies.Duetogood coordination, employees will be able to perform work in a more proper manner if relation in employees and management is strong. This will help company to attain their targets in a proper manner. CONCLUSION As per abovediscussed report,this can be summarised thatHuman Resourcedepartment in a companyhasimportant role in maintaining good environment and work. HR manager is responsible forperforming different activitiesso that organisational productivity will enhance. Due to job specification, interviews, selection test and job description, suitable candidate can be choose that will assists in improvingorganizational productiveness.There are various Laws, regulations& plan of actionwhich aredeveloped by HR division.These helps a firm inacting theiractivities and work ethically. 12