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Human Resource Management and Service Industries | Assignment

   

Added on  2021-02-16

18 Pages5927 Words87 Views
Human ResourceManagement forService Industries

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of human resource management in British airways :.........................31.2 Human resources plan to analysis demand and supply British airway :.........................5TASK 2............................................................................................................................................62.1 Employee relationships in Airlines industry...................................................................62.2 How employment law affects the management of human resources in a selected serviceindustry business:...................................................................................................................7Task 3:..............................................................................................................................................93.1: Job Description And Person Specification For A Selected Service Industry Job...........93.2: Compare the selection process of different service industries businesses....................12Task 4.............................................................................................................................................144.1: The Contribution of Training and Development Activities to the Effective Operation ofBritish Airways.....................................................................................................................14CONCLUSION..............................................................................................................................16REFERENCES..............................................................................................................................18

INTRODUCTIONHuman resources management is the process of recruiting ,selecting, providing trainingto employee for there better performance in the organizational. This involve the function likeplanning, organizing, directing and controlling. Aim of human resources management is tomanaging the human resources of an organizational in a way that the maximum utilisation can beensured (Armstrong and Taylor, 2014). Human resources management play a important role inservice industry for administrative function and executive agenda. British airway the secondlargest airline in the UK based on fleet size and passengers carried ,behind easy Jet. This reportis based on human resource management for service industry. This is report cover points of roleand purpose of HRM. Plan based on an analysis of supply and demand for service industrybusiness. This report describe employment relation and law for selected service industrybusiness. Understand the recruitment and selection in which job description and persondescription explained. Compare the process of selection in different industry. Understandingtraining and development in service industry business. TASK 1 1.1 Role and purpose of human resources management in British airways :Human resources management: HRM describe as the process which is used formanagement of employee in British airways. In this service industry human resource consistmajor area that is planning and forecasting, training and development.This is based on that howBritish airways provide and manage their services. In this how this industry satisfied its customerin an effective way.Role and purpose of HRM: Roles and purpose of HRM is given below. Role of HRM :Training and development:Role of HRM in British airway is to provide training to theiremployment and develop new skill in them. In this British airway should developing particularskill to a desired by practices. Through training British airway can increasing the knowledge andskill of an employee. In British airway development is the process where organization providevarious training to them. This training programme enhance new skill and new knowledge. Recruitment process:Recruitment process is the initial part of HRM in any organizationand this is the big key of success (Baum, 2016). Growth of British airway depends on the skills

of its human resources. Recruitment process of British airway involve the selection of bestsuitable candidate who can provide better services through their effective communication skills. Purpose of HRM:Planning and forecasting: Human resource planning in this British airway plan to achieveoptimum utilisation of organizationals valuable assets. In this the objective of British airway is toensure best fit between the employees and job at the time of avoiding manpower shortage andsurpluses. British airway should analysis objectives of the company. In this formulation ofhuman resource plan and forecasting demand and supply of the employee and monitoringcontrolling and feedback. In British airway human resource forecasting should involves analysisof employee needs and they effect on a business (Boella and Goss-Turner, 2013). HR of Britishairway should forecast bothy short term and long term staffing needs based on organizationalgrowth and sales.Budget monitoring : distributing of budget is also the important part of human resourcesmanagement. While planning the process of human resource management and theimplementation its important to focus on budget. The budget of British airway is considered byfinance department. This involve cost and organization can not exceed its cost.Soft HRM and hard HRM: hard HRM define as in which employees are treated as resourcesfor British airway like any other sources such as land ,assets etc. with this soft HRM is define asemployees of British airway treated as competitive advantage. Without the support of humanresource British airway not be able to survive in the competitive market.Importance of the HRM:HRM play a very important role in the organization in which they have to select rightperson in their organisation. Importance of HRM is explain below:Hire right person at the right time at the right place: In this it is the responsibility ofthe HR to hire the right person who is work effectively in the organisation. Hire the person at thewhen organisation required in the organisation.Recruiting and on boarding: In this HR play an essential role in which they hirecandidate with selection of their resume. The determine most effective method for recruiting andapplicant.

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