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HRM in British Airways

   

Added on  2020-10-05

16 Pages4822 Words259 Views
HUMAN RESOURCEMANAGEMENT OFSERVICE INDUSTRIES

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Role and purpose of HRM in British Airways......................................................................11.2 HR plan based on demand and supply services...................................................................2TASK 2............................................................................................................................................22.1 Employee relations in airline industry..................................................................................22.2 Employment law affects management of HR in British Airways.........................................3TASK 3............................................................................................................................................43.1 Job description......................................................................................................................43.2 Comparison between British Airways and Transport for London on the bases of theirselection process..........................................................................................................................5TASK 4............................................................................................................................................94.1 ..................................................................................................................9CONCLUSION................................................................................................................................9REFERENCES................................................................................................................................9REFERENCES..............................................................................................................................11

INTRODUCTIONHuman resource management is one the best strategic approach that defines process ofmanaging workers in organization. HRM concept is based on planning, recruiting, forecastingand monitoring employees performance at workplace (Amin and et.al., 2014). It is the better wayin which service industry hires new candidates and trains new workers as required for servinggood services and products. The present report is based on British Airways which is the largestairline in UK, based on fleet size. In this report will explain about the purpose and role of Humanresource management and plan of HR based on supply and demand of services. This study discusthe importance of employee relations and employment law that affects management of HR incompany. Moreover, it clarifies personal specification and job description and also includeselection process of organization. It will justify the importance or needs of training anddevelopment in service industry business. TASK 11.1 Role and purpose of HRM in British AirwaysHuman resource management play vital role in organization, they suggest companymanagement team how to manage workers strategically as business resources. It includes hiring,managing and recruiting workers, subordinating employees benefits and suggesting staffdevelopment and training strategies (Wallace and et.al., 2014). HRM oversee the most essentialcomponent of successful business for example, British Airways. They help them to manage theirentire functions and activities by hiring new candidates how have good skills and knowledge ofwork in better way. Roles of Human resource department-Recruitment: Recruitment is the main functions of HRM, they need to maintain staffinglevels and assure British Airways that they are working with the skilled and knowledgepeople. Recently organization successfully gain big agreement in which they flight toMaderia form Heathrow. Thus, for working on this process they need more employees oreffective workforce that helps them in the whole procedure effectively. Human resourcemanagement support firm and hire new workers for them that support BA throughperforming well. Training and development: It is the indispensable functions of HRM that helps BritishAirways for serving their better services to customers (Lange and et.al., 2015). By1

provide employees training and development session human resource management buildstronger team that offer good quality products or facilities. To build effective team firmcompete with other airlines and raise their position in service industries. It is attempt todevelop and improve future and current performance of organization workers that willincrease their abilities which is very beneficial for business growth and success. Performance appraisal: Analyze employees skills and knowledge or work performancehuman resource management appraise them (Mpofu and Hlatywayo, 2015). It helpsBritish Airways to find out effective employee who are hired by HRM and move towardsorganization objectives and goals. It also helps firm to measure whether workers needsfor improvement in other areas. On the bases of performance they make plans for givingbenefits and compensation to them. Purpose of HRM The main purpose of HRM is to coordinate employees or other people within BritishAirways to gain business objectives and achieve its goals. By coordination they share moreinformation with the staff and guide them how to perform for making business more successfulthan the other organizations. Human resource management also helps workers and other staffmembers to increase employee retention levels that is very beneficial for business growth (Pailléand et.al., 2014). Through communication with staff they will understand their issues andproblems, and try to resolve it as soon as possible within having the purpose of building capacityof business stronger than another. 1.2 HR plan based on demand and supply servicesBritish Airways has currently gained new agreement for flights to Madeira formHeathrow in which they need good and effective workforce, who help organization for supplyquality products and services in better way. Thus, to achieve this program they need effectiveteam because they are currently had 130 passengers in one fights. To manage these passengersthey want 20 cabin crew members but still they have only 10 employees. Regarding this processHuman resource make plan and hire new candidates for succeeding in this program.Cabin attendants attend passengers safely and make them comfortable during whole timeperiod of travel. Air hosts and hostesses offer passenger products and service in better way andall the other staff members do their job perfectly. To run business effectively they need 20 staffmembers in which each of them are playing their different roles within purpose of serving good2

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