Human Resource Management - Part 1: Introduction

Human Resource Management INTRODUCTION 3 PART 1: 3 TASK 13 a) Introduction 3 b) Purpose of HR function and its importance to organisation along with current problems and future plans for growth 3 c) Strength and Weaknesses of current selection methods 5 d) Potential Improvements adopted by Chocolate Presence for enhancement of selection process6 TASK 27 a) Person Specification- Receptionist Role7 b) Advantage and disadvantages of current methods of advertising jobs in organisation 8 c) Recommend job advert for receptionist vacancy to be placed

Human Resource Management
Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1:...........................................................................................................................................3

TASK 1............................................................................................................................................3
a) Introduction........................................................................................................................3
b) Purpose of HR function and its importance to organisation along with current problems and
future plans for growth...........................................................................................................3
c) Strength and Weaknesses of current selection methods.....................................................5
d) Potential Improvements adopted by Chocolate Presence for enhancement of selection
process....................................................................................................................................6
TASK 2............................................................................................................................................7
a) Person Specification- Receptionist Role............................................................................7
b) Advantage and disadvantages of current methods of advertising jobs in organisation.....8
c) Recommend job advert for receptionist vacancy to be placed...........................................8
PART 2:...........................................................................................................................................9
TASK 3............................................................................................................................................9
a) Benefits of training schemes and internships to Microsoft and its employees..................9
b) Identifying working arrangements and evaluating benefits of offering to Microsoft and its
employees.............................................................................................................................12
c) Microsoft motivates workers through designing job roles...............................................13
TASK 4..........................................................................................................................................14
a) Definition and importance of employee engagement in effective employee relations....14
b) Approaches to engaging workers and these improve communication in workplace.......15
c) Key elements of UK employment legislation and influencing HR decision making .....16
CONCLUSION..............................................................................................................................18
REFERENCES .............................................................................................................................19
INTRODUCTION
Human resource management is a quite vast approach which involves various practices
such as recruiting, hiring, deploying and managing employees in a business concern. It is
basically a strategic approach that aids organisations in dealing and managing with their
employees (Armstrong and Taylor, 2014). This report is further divided into two parts, where

first part is based on a UK based business concern ' Chocolate presence' which deals in
customising chocolates and gift cards for its customers. Second part of this report is made on the
basis of Microsoft, a US based business concern which has its headquarters in Redmond,
Washington. This report contains functions and purpose of HRM along with selection process
and its strengths and weaknesses. Furthermore, this report also throws light on employee
relations and their current scenario.
PART 1:
The first and second task is based on Chocolate Presence which deals in customised
based gifts cards and handmade chocolates all across world for its clients.
TASK 1
a) Introduction
Human Resource Management is the process of managing people and its resources. It is
practice of hiring, managing, recruiting and deploying employees of an organisation. They are
responsible for putting and creating effect and overseeing policies regarding relationship of
entity and its workers (human resource management, 2017)
This is required in every organisation in order to run business and its activities very effectively.
Similarly, It is also significant for Chocolate Presence for facilitating professional growth of
individual working in organisation. It is important for maintaining better relationship with
management and union and helping individual to work in groups or team.
The assignment covers purpose and importance of HR functions which helps in solving
current problems and make future plan for growth. It also includes strength, weaknesses and
improvement of selection methods.
b) Purpose of HR function and its importance to organisation along with current problems and
future plans for growth
Human Resource Management
Human resource management is a process that involves recruiting and selecting
employees on the basis of their skills along with managing human resource present in an
organisation in an effective manner (Budhwar and Debrah, 2013). Also it deals with conducting
induction programmes, providing training and development sessions, motivating employees and
so on. All these activities help in growth and welfare of an individual in a business concern.

There are various functions of HRM which need to be performed by every organisation
for running business successfully and effectively. Some of functional activities of HRM are
described below:
Recruitment and Selection- Recruitment and Selection is the process which helps to
select best candidates among pool of applicants for given position. Recruitment is positive
procedure as all individual get an opportunity to apply for vacant post whereas selection is
negative because only few are selected out of many. It is major functional activities performed so
that best and suitable person get selected.
Reward Performance Management- Every business concern provides monetary as well
as non monetary benefits for work done by employees. It helps in raising satisfaction level of
employees. Both these are key factors that lead to employee retention for a quite longer period of
time. In relation to Chocolate Presence , manager provides various facilities and benefits such as
travelling allowance, medical bills, paid trips for 3 days once in a year etc.
Training and Development- One major function of HR manager is to provide training
and development session to their employees on a timely basis (Chelladurai and Kerwin, 2017).
This will help employees of Chocolate Presence in enhancing their skills and area of expertise
and also lead to employee retention. Training and development also helps in increasing
efficiency level of employees in terms of both productivity as well as creativity.
There are various purpose and importance of HRM which are described below:
Purpose and Importance of HRM
Employee Relations- HRM helps in maintaining proper relationship with employees
working in Chocolate Presence. This assists workers to solve their issues and problems by
management with effective relations. Thus, proper relation should be created between employer
and employee.
Compensation and Performance- The purpose of HRM is to provide compensation to
employees of Chocolate Presence as per their performance so that they get motivated and
encouraged to give their best performance. Compensation includes salary, wages, bonuses,
incentives programs and stock options.
Chocolate Performance is small size enterprise and provides handmade chocolates to
customers. There are many niche manufacturer of this product who deals in chocolates. There are

different roles played by Chocolate Presence in order to serve consumers. It includes recruiting
and selecting, building capacity, commitment for high quality products and others.
While conducting business activities, organisation has to face problems and need to make
plan for future growth with help of HRM. The main purpose of HRM is to select best candidate
for given job profile. They are person who achieve goals and objectives of business. By
providing training and development programmes, enhance of skills and knowledge can be done.
Current Problems
Workforce Training and Development- Investment in training and development to lower
level staff increases cost to Chocolate Presence which is biggest HR problem. In order to solve
such problems organisation can hire senior manager and make them mentor for their
subordinates. Online training can be provide at their work place (Daley, 2012).
Management Changes- There are many employees who take time to adopt changes in
organisation. This leads to decrease in productivity and morale of staff. This can be resolved by
proper communication with their employee and provide them benefits of change. Chocolate
Presence can conduct regular meeting with staff.
Plans for Future Growth
Employee Training- Chocolate Presence need to provide training to their employees in
order to grow in future. The HRM should focus on subordinates and measure their skills and
knowledge and accordingly provide them courses.
Recruiting- It is necessary for Chocolate Presence to recruit and hire skilled employees
for growing in future. It is responsibility of HRM to select best and experienced candidates for
business so that effectively work can be carried out (Dries, 2013).
c) Strength and Weaknesses of current selection methods
The strengths and weaknesses of current selection methods are as follows:
Strengths
From the current selection methods, Chocolate Presence has gain various strength in
terms of time and cost saving. As it is home based test, large candidate can apply and give test.
Weaknesses
There are some weaknesses faced by Chocolate Presence. As it is home based test having
50% criteria but not sure about real candidate has given test. It leads to selecting unskilled

candidate where capable and skilled get rejected. This selection is done through informal chat
which creates weaknesses for organisation.
The selection process can be improved by crafting clear and attractive job advertisement.
As it helps in providing specific and useful details about opening, providing job titles, promoting
company and use of clear language. Also they can boost candidate source by advertising jobs in
social media, newspaper and others. Each and every candidate should be provided and on basis
of skill, knowledge and experience they should be selected.
d) Potential Improvements adopted by Chocolate Presence for enhancement of selection process
The two improvements adopted by Chocolate Presence are as follows:
 Developing training and development programmes for new and existing employees
 Selecting right candidate for vacant post
The different selection methods are as follows:
Structured Interview- It is assessment methods that is designed for measuring
competencies of candidates related with job related by inquiring systematically about behaviour
in past experience and behaviour in future day (Huselid and Becker, 2011). It helps Chocolate
Presence to select best candidates.
Psychometric Test- There are different test conducted under psychometric such as
personality, aptitudes and skill. This helps in knowing more about candidates.
The good points and limitations of potential improvement of selection process are:
Good Points
Training and development helps in improving skills of Chocolate Presence employees
effectively and efficiently. This assist in enhancing knowledge and experience. The right
candidate can be selected properly.
Limitations
The cost and time increase at Chocolate Presence while arranging training and
development programmes for their employees. It takes time to select right candidates from many
applications.
TASK 2
a) Person Specification- Receptionist Role

Job Description
Job Details
Post: Receptionist
Company: Chocolate Presence
Job Purpose
Role of Receptionist in Chocolate Presence is to give proper detail about the company to
visitors, maintain the records of the person who are coming and visiting the company and also
communicate with higher authorities about the problems and about their solution in company.
Roles & Responsibilities
 Maintain the records of person who are visiting to company.
 Maintain the appointment of visitors with members of company.
 Provide accurate information about company to visitors.
Person Specification
Post: Receptionist
Department: Human resource management
Key: This show that what is required when like an evidence:
(A): Application form, (I): Interview, (R): Role
Attributes Essential Desirable
Qualification & Experience High school diploma.
Basic computer knowledge.
Good typing skills.
Experience of working on
special software of
receptionists, also know to
maintain record manually.
Skills or knowledge Effective communication
skills in both written and
verbal. Should have
Should have ability to adapt
changes and deal effectively
with complex situations.

knowledge about Micro Soft
office.
b) Advantage and disadvantages of current methods of advertising jobs in organisation
The advantage and disadvantages of current methods of advertising jobs in Chocolate
Presence are as follows:
Advantages
While doing internal recruitment within organisation, it helps in saving time and cost of
business. The manager knows about employees very well and can mould in any way they want
(Kim, 2012). The internal staff are more trustworthy and loyal for doing business activities.
Similarly, they are more skilled and requires less training.
Disadvantages
The advertisement of jobs within organisation carry some disadvantages. The external
employees does not get chance for employment which is big problems (López-Nicolás and
Meroño-Cerdán, 2011). Old and existing staff does not listen to others as they are more frank to
corporation.
There are different types of jobs which lies within organisation such as manufacturing,
packaging in Chocolate Presence. For manufacturing, employees should possess skills of
handling equipments effectively and managing. Similarly, for packaging, creative and
innovation skills should be possessed by staff. In order to perform such work of manufacturing
and packaging, salary depends upon their knowledge, skills and experience.
c) Recommend job advert for receptionist vacancy to be placed
Job vacancy notice is an essential tool that invites applications about vacant positions in
an organisations. It is a tool that enhances employee pool and hence enhances growth and
profitability position also. Job vacancy notice should be placed in such a place that it attracts and
influences more number of applicants (Marchington and et. al., 2016). Thus, it will increase skill
ratio in a business concern further leading to growth. So, it has been advised and recommended
that HR manager should place this job vacancy notice on the front door as many people visit or
come in contact while travelling. As many people will see it, more applicants and candidates will
arrive for jobs. This will further enhance market position of Chocolate Presence in competitive
market thereby providing it an edge over its rival firms. The skills and roles required for

receptionist jobs can be decision making, communication, managing, handling and solving
queries of customers. The budget required for Chocolate Presence is not very high as it is small
enterprise. It will improve quality as internal employees get selection through internal
advertisement.
PART 2:
The third and fourth task is based on Microsoft which is American multinational
technology company headquartered in Redmond, Washington. It develops, licenses,
manufactures, supports and sells personal computers, consumer electronics and computer
software.
TASK 3
a) Benefits of training schemes and internships to Microsoft and its employees
Training refers to development of knowledge and skills related to specific competencies.
It helps individual to enhance capability, productivity, capacity and performance (Messersmith,
and et. al., 2011). Different graduate training programs are organised by Microsoft are as follow:
Graduate training
scheme
Definition Benefits to Microsoft Benefits to employees
of Microsoft
Orientation Introducing new
employee to working
environment refers to
orientation program. This
introduction includes
introduction to products,
services, rules and
regulations and everyday
functioning.
 Employees are
engaged.
 Boost up
business
growth as
employees are
engaged.
Example: by
stellar
orientation
174% high
earnings per
share as
 Employees feel
they are valued
and can fit into
job.
 Team values
and
cooperation to
new employees
are imparted.
 Critical
procedures,
rules and
regulations are

compare to
their
competitors.
 Stronger
connection
with
employees.
understood by
employees.
Onboard It refers to process by
which new employees
adopt skills, behaviour
and knowledge. New
employees are integrated
within organisation and
its working environment.
 Retain and
attract top
talent.
 Engage
employees.
 Build
alignment and
trust.
 Encourage
open
communication
 Facilitate
compliance
with
organisational
goals and
procedures.
 Promote
effective
communication
up and down in
corporate
ladder.
 Performance is
improved.
Technical skill
development
Knowledge and abilities
required to establish
computer related
complexities and
technology.
 Business plans
can be
executed
quickly.
 Organisation
can stay at top
when
technologies
are changed.
 Helps
employees to
adapt to
modifications
which are made
due to change
in technology.
 Errors can be
reduced.

 Development
can be brought
within
organisation.
Internship refers to work experience offered by organisation for some time. This is taken
by graduates for gaining relevant experience and skills related to specific job (Renwick, Redman
and Maguire, 2013). Different internship programmes are organised by Microsoft, they are as:
Internship training
programme
Definition Benefits to Microsoft Benefits to employees
of Microsoft
Paid internship They are in form of
stipend. Amount is
fixed which is paid to
intern on regular basis.
 Future
employees can
be found.
 Productivity
can be
increased.
 Enhanced
feedback of
company can
be obtained.
 Valuable
experience can
be gained
 Career path can
be explored.
 Gain financial
compensation.
Unpaid internship They are non-profit
charities which are
volunteer or unpaid
positions.
 Interns can be
found for free.
 Enhanced
productivity
 Skills can be
developed and
refined.
 Network with
professionals
can be build.
 Confidence can
be gained.
The benefits and disadvantages of running such schemes to Microsoft are as follows:

Advantages
Increase goodwill- By providing training and internship, Microsoft can increase their
goodwill in market. This leads to rise in profits and generate sales revenue.
Enhancement of skill- Microsoft can improve their skill for performing various task. As
technical skill is more important in organisation in order to problems.
Disadvantages
Cost- The training and internship schemes increase cost to Microsoft. It should be
conducted on regular basis. If employee can learn effectively from schemes then it is advantage
to it otherwise leads loss to organisation.
Organisational Time- Microsoft has to loss time of employees and manger while
providing training. When scheme is provided, business has to lose its productivity.
The benefits of training and internship from employee perspective are as follows:
Improvement of skill- It helps employees to improve their technical skills in order to
perform task. The training is provided on regular basis which helps staff to learn new training for
solving critical task.
Increase efficiency- The staff can improve their efficiency by taking training and
internship. Thus, it helps in achieving goal and objectives of organisation.
b) Identifying working arrangements and evaluating benefits of offering to Microsoft and its
employees
For motivating employees different arrangements are made by Microsoft so that they can
work effectively and efficiently to meet organisational goals and objectives. They are as follow:
High salary and benefits-Microsoft give their employees high salary and great working
environment. Apart from that certain benefits are given to employees they include medical care,
vision care, dental care, stay fit, 24-hour nurse line, on campus health access and support for
family (Rubery and Urwin, 2011). Enjoy the perks include benefits: on-campus retail shops and
services, employee resource groups and many more benefits are given by Microsoft for
encouraging their employees.
Benefits to Microsoft
By giving high salary, Microsoft ensures that employees perform to their maximum
extent and they work according to requirement of organisation (Schermerhorn and et. al., 2014).
This will also ensure that employees are retained as various benefits are being offered to them.

Benefits to employees
To be a part of Microsoft, employees accumulate different technical knowledge related to
aspects in which Microsoft works. They gather wide technical knowledge.
Diversity in work- In Microsoft, employees can work on projects in which they want
and can be a part of any team and collaborate with new stuff.
Benefits to Microsoft
This will enhance productivity of Microsoft as employees will work according to them.
Less conflicts or hardly any will arise within organisation.
Benefits to employees
Employees can enhance their skills by working in different teams. This will also help
them to enhance their communication skills and they can come to know different employees
working within Microsoft (Sparrow, Brewster and Chung, 2016).
Working with great people- Employees get a chance to work with highly skilled people.
Emphasis is on collaboration and teamwork.
Benefits to Microsoft
Employees possess different skills and have different innovative ideas. Microsoft can
adopt any idea given by employee if they feel it is useful.
Benefits to employees
Employees get to know about great personalities and they learn lot of skills from them.
Apart from above, organisation can create flexible work arrangement through time away
and care for family of employee. If entity can provide care to employee's family then they can
work more effectively and in case of emergency also they can work and give best performance.
In case of time away, if staff is not well can work from home and achieve goal and objectives of
organisations.
c) Microsoft motivates workers through designing job roles
Motivation plays a vital role within every organisation so that employees can made to
work up to their full potential (Sheehan, 2014). Some ways in which Microsoft influence their
employees by giving them certain benefits in their job roles, they are as follow:
 Employees are given paid vacations for around 15 days and from that different paid
leaves are given to employees. This makes them effective while working.

 Different benefits like exclusive discounts which includes employee discounts and Prime
discounts are given to employees, this will make them satisfy as they can accumulate
their needs.
 Employees have opportunity to work within any team, this will help them to work
according to their interests, learn different skills and enhance knowledge related to
particular aspect. By this employees can work more effectively as they are given power
on work on any project depending on their needs.
In order to explain more about motivation theory has been used which is described
below:
Maslow's Hierarchy Need Theory
This theory was developed by Maslow which consists of five needs given below:
Physiological Needs- In order to motivate employees, Microsoft provide basic
requirements for survival of human such as food, clothes, shelter, clothing and warmth.
Safety Needs- The employees working in Microsoft need protection in terms of order,
law, freedom from fear and stability.
Love and Belongingness Needs- In order to work in proper manner, staff requires
friendship, trust, acceptance, love. This motivate them to perform their duties effectively and
efficiently.
Esteem Needs- For motivating and encouraging staff, employees should be rewarded,
respected in terms of recognition, status, prestige, dignity, achievement.
Self Actualization Needs- It is last need where one realise personal potential, seeking
personal growth, self fulfilment, peak experience. This helps in motivating self for achieving
own personal goal.
TASK 4
a) Definition and importance of employee engagement in effective employee relations
Employee Engagement
Engagement is generally referred to as an enthusiasm that employees feel while they are
employed in an organisation. Furthermore, engagement also is known as a degree to which
employees are connected or satisfied about their work or may infuse themselves in work. When
employees are effectively engaged, they tend to more driven about their work and can go an

extra mile for success in an organisation (Storey, 2014). In relation to Microsoft, engagement
also means employees performing in a physical as well as cognitive and emotional manner.
Employee engagement involves workplace approach in which employees should be
provided with right condition in order to give best each day towards commitment to goals and
values of organisation, contribution to success.
Employee Relations
It is defined as efforts of company in order to manage relationship among employer and
employees. The organisation having effective employee relation provides consistent and fair
treatment to all staff so that they committed towards job and loyal to enterprise (Ulrich and et.
al., 2012).
Importance of employee engagement in employee relations
Employment relations is a multi disciplinary academic field that studies and analyses
employment relationship i.e. maintaining complex relationships between employers as well as
employees, labour trade unions etc. It plays a quite significant role in maintaining employee
relations in Microsoft which has been explained as under:
Enhancement in employee safety- Engaged employees are more physically and mentally
present or connected to their work environment. They tend to feel a certain kind of a attachment
and connection towards their organisation. This further reduces safety incidents at Microsoft as
engaged employees are more focussed about their work rather than other things. As safety
incidents get lowered this leads to a positive relationship between employees and their owners.
Lower absenteeism- Engaged employees are more motivated and focussed about growth
of themselves as well as their organisation (Ulrich and et. al., 2013). They tend to be more
careful about success of their team . In relation to Microsoft, employees are well engaged and
firmly committed about their organisation's mission hence it has been found out that employees
arrive regularly at fixed time without taking any quick leaves. This further helps in maintaining
effectiveness in employee relations.
b) Approaches to engaging workers and these improve communication in workplace
In relation to Microsoft, various strategies are constructed that help in employee
engagement. These strategies have been explained as under:
Using right employee engagement survey- It is advised that managers and owners of
Microsoft should always take actions in respect of opinions that are taken from employees as

they will only believe on management when they feel their opinions have been noticed and
heard. Every data survey that is done should be quite relevant and specific at organisational
level so that employees can be motivated. In this case, as motivation level of employees rises
they will feel free to communicate with managers in case of any critical situations that may occur
in future.
Focussing on engagement at personal as well as organisational level- A change is
termed as a change only when it occurs at a personal level and it is only possible when leaders
of Microsoft frame correct tone from their end. Also, leaders and managers should perform in
perfect co-ordination to promote opportunities that may further help in positive changes (Welch
and et. al., 2011). Communication is a key factor here as till managers will not freely
communicate their ideas with their employees, coordination in working cannot be achieved.
Selecting effective and right managers- An effective manager is one who is able to
develop basic understandability that success of an organisation is interconnected with
achievements of employees. Not everyone is self sufficient to be an effective manager (Alfes and
et. al., 2013). An effective manager is capable of assessing strengths and weaknesses of
individuals in their business concern. In case of Microsoft, managers should be motivated so that
they can effectively achieve their goals and objectives. Managers in Microsoft are trained in such
a way that they communicate with their subordinates on a personal level and check whether their
employees need any help. This acts as a major communication channel.
All these approaches help managers in creating a healthy work environment in Microsoft.
By developing an effective insight managers and employees will be able to communicate with
each other in a more free manner without any barriers. These approaches also provide a clear
structure about employees (who is to do what). All these factors will lead to improved
communication in Microsoft.
c) Key elements of UK employment legislation and influencing HR decision making
Employee legislations help in protecting employment as well as individual rights of a
country. In context of UK, various laws and legislations have been framed for business entities
that help and protect both employees as well as employers. In context of Microsoft, it has been
noticed that employees need to follow almost all rules and regulations that are made by countries
in which it operations which are follows:

Diversity Act, 1970- This act was made by government of UK in 1970 for reducing or
removing differences between employees based on gender, caste, race etc. Earlier employees
from various countries were not hired but with growth of globalisation , this became possible.
Managing diversity is helpful in decision making as individuals are classified on skill basis and it
promotes customer satisfaction (Armstrong, M. and Taylor, S., 2014). In this case, managers of
Microsoft adopt policies where they welcome people from different cultures and regions. Also,
they provide benefits in monetary terms to people who migrate from different regions.
Equality act, 2010- Equality act was initiated in the year 2010 in UK with the aim of
providing equal status to every employee whether it be male or female. This act laid a quite
significant impact on functionality of Microsoft as after this implementation of this act
employees were given compensation based on their skills. In present scenario, HR manager of
Microsoft should timely keep a check that whether every employee is treated fairly. Also, both
male and female employees are given equal opportunities for growth in Microsoft.
Data protection Act, 2018- This act has been introduced by government of UK which
ensures that personal information should only be used for valid and legal reasons. This act
behaves as a controller about how personal data is used by companies or by governmental
agencies. On the other hand, it is also required for employees to keep the data secured through
which many benefits can easily be gained right on time.
Fair HRM policies- Every business concern should practice fair HRM policies that help
in boosting morale of employees and providing a healthy work environment for their employees
(Dries, 2013). In case of Microsoft, HR managers undertake fair practices while recruitment and
selection such as giving fair and equal chances to all applicants. Also, HR managers of
Microsoft frame a document which contains quality policies.
All these legislations combined help in effective decision making regarding recruitment,
selection as well as other key decisions.
Health and Safety Act, 1974- It defines duties on employee, supplier, employer,
contractors which helps in managing and maintaining person in general. According to this act,
health and safety should be provided to employee working in an organisation. In case of failure
to follow such act, government can impose penalty and imprisonment on companies.

Minimum Wages Act, 1948- All employee working in an organisation should be
provided with minimum or fair wage. In case of violation of act, companies are liable for
punishment and penalty. According to age and their skills wages should be provided.
Disability Act, 1995- This act protect right of disabled people and includes areas such as
education, employment and dealing with office. Such act is made for disabled person only so that
they can get good job and work accordingly.
CONCLUSION
From the above mentioned report it has been concluded that HRM is a lifeblood of an
organisation and its culture. This report begins with purpose and functions of HRM followed by
various roles ans responsibilities of HR manager. This report also focusses on various methods
of recruitment and selection and which one to be used. Job specification and person specification
has also been designed here. It is important for HR department to consider various legal laws for
workforce planning. Lastly, approaches of engaging workers have also been mentioned here.

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Online
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