Introduction to Human Resource Management: A case study of East Coast Tech Inc. (ECT)
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This case study explores the implementation of learning 2.0 at ECT, including stakeholder support, key factors for success, leadership and resources, and the business case for the project.
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Running Head: ECT1 Introduction to Human Resource Management: A case study of East Coast Tech Inc. (ECT) By University Affiliation Date
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ECT2 Question 1 Stake holder support is very essential in the success of any project. To ensure the successful adoption of learning 2.0 at ECT, the following approach can be used; researching thoroughly about learning 2.0 in order to learn how it works. Assessing the viability of learning 2.0 in ECT based on the research results (Charles Jr, Schmidheiny, & Watts, 2017). Preparing a report and presenting it to the top management in order to seek their approval. Conducting a pilot testing of the idea among the managers in order to have physical evidence about its suitability. Training the employees about learning 2.0 and requiring that the operational managers’ issue work instructions to employees using learning 2.0 so that employees can easily embrace it. Question 2 The key factors that would enable ECT to implement its learning approach include the following; willingness among all the involved stakeholders in who in this case are the subordinates, operational and tactical level managers, the strategic level managers, and the service providers (Carnall, 2018). The second factor is the availability of sufficient funds to acquire the technology, implement it in the organization, train the users, and maintain it over time. The third factor is the availability of web 2.0 expert who will be offering support to users anytime they are faced with learning 2.0 usage challenge. The fourth factor is business process re-engineering which will facilitate the adoption of more flat organizational structure that will enhance high collaboration in learning 2.0 (Doppelt, 2017). Question 3 ECT has the necessary leadership needed to support the adoption of learning 2.0 since Jan O’Brien is an innovative leader who follows industry trends. Also, the president and the
ECT3 board of ECT are supportive and willing to invest in the idea (Carnall, 2018). ECT has the necessary resources since it is a global company thus it has sufficient finances. Secondly, ECT is a telecommunication company thus learning 2.0 is very closely related to its line of business, therefore, it can use its existing resources to support the idea. ECT’s employees are so much affiliated to social media, therefore, their culture of sharing information is suitable for the adoption of learning 2.0. Their resistance towards learning 2.0 adoption is out of ignorance. Question 4 The business case for this project would involve a series of steps which according to Charles Jr et al., (2017)are; Identification of the existing problem in order to create the need for the project. Secondly, identification and analysis of other alternative solutions. Thirdly, selecting of the most appropriate solution which in the case is learning 2.0. This will also involve justification of the choice on the basis of its advantages over the otheralternative solutions. Fourth, presenting a cost-benefit analysis in order to prove that the benefits of learning 2.0 surpasses the cost that will be incurred to implement it. Fifth, analysis of industry trends to show what competitors are doing and the technologies they are using, and how learning 2.0 would help ECT gain a competitive edge.
ECT4 References Carnall, C. (2018).Managing change(pp.34-56). London, England: Routledge. Charles Jr, O. H., Schmidheiny, S., & Watts, P. (2017).Walking the talk: The business case for sustainable development(pp.22-55). London, England: Routledge. Doppelt, B. (2017).Leading change toward sustainability: A change-management guide for business, government and civil society(pp.40-63). London, England: Routledge.