Importance of Human Resource Management in the Travel and Tourism Industry

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Importance of human resource management and role and purpose of human resource
management travel and tourism company industry................................................................1
1.2 Develop human resource plan based on the analysis of supply and demand for travel and
tourism business.....................................................................................................................2
TASK 2............................................................................................................................................3
2.1 Investigate and assess the current state of employment relations within the service sector
perspective in the UK.............................................................................................................3
2.2 Identify various employment laws affect the management of human resources in the UK
with a focus on the service sector...........................................................................................4
TASK 3............................................................................................................................................5
3.1 Job description and person specification..........................................................................5
3.2 Different service establishments may have different recruitment and selection process.
Compare the selection process of travel and tourism business with a another service business 6
TASK 4............................................................................................................................................8
4.1 Training and development function and contribution of training and development
activities to the effective operations of the business..............................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Human resource management is considered as a function of administration that is related
with recruiting, encouraging as well as managing personnel. This plays strategic role into
managing individuals as well as the culture and environment of the workplace (Bendl and et.al.,
2015). It deals with the problems affiliated to staff like training, communication, development,
motivation and so on. For this report the chosen company is Thomas Cook which is a British
international travel firm. Its headquarters is in London, England, UK. The purpose of this report
is to explain the importance of HRM as well as its role and purpose. Develop human resource
plan and various employment laws. Job description and person specification as well as different
recruitment and selection process. Training and development function and its contribution to
effectual operations are also mentioned in this report.
TASK 1
1.1 Importance of human resource management and role and purpose of human resource
management travel and tourism company industry
Generally, human resources are considered as valuable assets for all organisation. This
resource are its main strength and in order to face new challenges regarding knowledge and
changing trends into international economy firm required effectual HRM. The importance of
HRM is enhancing day by day in travel and tourism industry. Some of the importance are
mentioned below:
Planning and forecasting: Human resources management is essential for Travel and
tourism industry as it is assists them to performing appropriate planning and forecasting. Thus,
Thomas Cook can plan and forecast requirements of employees accordingly in order to show job
vacancy.
Recruitment process: This is crucial for firm's HR to analysis the different job profiles
and perform accordingly. Recruitment is an effective method that need more candidates in order
to apply for particular position (Cartwright and Cooper, 2014). Thus, HRM is important in
Thomas Cook as it help them to gain higher proficient candidates for vacant position.
Role of human resources management:
HRM plays strategic roles in travel and tourism industry such as Thomas Cook. Some of
them are mentioned below:
1

 Training and development: This is one of the essential role of human resource
management. It aids in developing recent as well as future staff performance through
enhancing its skills, knowledge and so on. In travel and tourism industry such as Thomas
Cook, their HR perform training and development events for its staff in order to develop
them and maximise productivity.
 Employee Relation: As workers are considered as a pillars of all firm that should be
treated in appropriate way. It aids in maximising productivity as well as inspiration
enhance through effective staff relationship. This facilitates positive effects into personal
and professional development of people. Thomas Cook have maintained as well as built
effectual relations with its workers in order to enhance productivity.
The main purpose of Thomas Cook human resource management is to manage staff for
accomplishing their objectives. This assists them to encourage their workers so that they can
perform efficaciously (Friend, Power and Yewlett, 2013). Also, this facilitates a positive
surroundings to its working employees.
1.2 Develop human resource plan based on the analysis of supply and demand for travel and
tourism business
Human resource plan is considered as a business strategy alignment which is a document
that includes vision, mission, values and objectives. This assists in facilitating information to
functions of HR which support strategies. Moreover, it identifies differences among current and
upcoming abilities. Therefore, the HR plan steps are mentioned below:
Identify future requirements of HR: As it is not an easy task to identify upcoming
needs of the human resources. As in Thomas Cook, some proficient staff in area of marketing
are required in future as currently they have less marketing skilled employees in their company
that they gain more market share in upcoming years.
Consider current human resource abilities: Current human resource capabilities are
respective firm have well structured team, do not have effective knowledge about marketing,
highly potential to perform task and many more.
Identify gaps among upcoming as well as current ability: Herein, gaps are find out
among recent and future ability so the recent capabilities are the employees have more potential
to do work in various situation, less skills of marketing, well structure team future requirements
2