Human Resource Management for Service Industries

Human Resource Management in
Hilton Hotel

INTRODUCTION
In order to perform effective training and
development session the HR trainee of Hotel
Hilton focuses on establishing appropriate link
between training and induction programs.
T&D by the Hilton helps the employees in
assessing over organisational operations
effectively.

Differences between training and
development
TRAINING DEVELOPMENT
It is the short term process of
enhancing the skills of employees
which carried by the Hilton Hotel.
It is a long term process of
enhancing the skills of employees
which carried by the Hilton Hotel.
Manger uses this technique because
it aims at systematic and
organised procedures to
encourage technical knowledge
and skills of staff members for
some specific purpose.
It helps the employees in developing
their theoretical knowledge about the
organisation functions.

DIFFERENT TYPES OF TRAINING
There two types of training which are On-the-Job training
and Off-the-job training.
On-the-Job training: In this method of training the Hotel
manager aims rotating the jobs of employees, guide them
the ways of effective communication and assigns them the
task as per the training assignments.
Off-the-job training: In this method of training manager
aims at training employees by organising extra curricular
activities such as, role play, businesses games, seminars,
conferences, management education, lectures etc.

BENEFITS OF TRAINING
 Manager aims at organising training session for
employees because it helps the organisation
increasing efficiency of employees.
 Appropriate training session reduce the workload of
supervisor as the employees need proper guidance
while working.
 Training methods improves the relationship between
staff members and management.
 T&D methods increases the self confidence and
motivate employees in the firm.

ROLE AND NEED OF TRAINING
 Training session are organised to accomplish job roles
to new entrants.
 Training methods are use by the manager of Hotel
Hilton to meet the organisational goals.
 It helps in improving the work environment for staff
members.
 HR trainee aims at organising session to support
growth and development of Hotel and its employees.

Conclusion
The report summarized that, the business of hotel
industry is increasing continuously that is why the Hilton
Hotel is expanding its branch to Stanford in order achieve
stability and establish growth in international market.
The hotel aims at serving luxurious accommodation and
quality food as per the guest requirement.

References
Nolan, C. T. and Garavan, T. N., 2016. Human resource
development in SMEs: a systematic review of the
literature. International Journal of Management Reviews.
18(1). pp.85-107.
Lee, J.J. and O k, C. M., 2014. Understanding hotel
employees’ service sabotage: Emotional labor perspective
based on conservation of resources theory. International
Journal of Hospitality Management. 36. pp.176-187.

Thank you