Human Resource Management for Service Industries

Human Resource Management for
Service Industries
Task 4
(Hilton Hotel Stratford)

INTRODUCTION
 Training and development is important for growth and success of businesses in
hospitality industry.
 Training and development activities contribute to the effective operations of
Hilton Hotel Stratford.
 It depicts different types of trainings given to their employees.
 Key differences between training and development is also highlighted in this
presentation.

CONTRIBUTION OF TRAINING
 To enhance overall operations by providing training sessions to its employees.
 To directs accomplishment of common goal through high degree of customer
satisfaction.
 To provide training program to enhance skill set and knowledge of employees
 To enhance effectiveness of Hilton Hotel Stratford operations by making staff
members aware about technological tools and techniques.
 To attain high degree of customer satisfaction to increase sales of the hotel.