human resource management in service industry

Human Resource Management in Service Industry
Task 4

Introduction
 Role and significance of human resource management has changed
with the time.
 Most important in cut throat competition, change in time and
innovative business practices.
 Effective HR policies and procedures enhance efficiency and
productivity.

4.1 Contribution of Training and Development (T&D)
Key contributions of training and development in Hilton hotel are:
Employee performance:
 Train the staff members.
 Increase current knowledge and skills levels.
 Amplify the present skills by developing new ones.
 Results is improving overall performance of employees